-40
NPS
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Greencore
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About Greencore's Brand
Brand at a Glance
65%
Customer Loyalty
3.2/5
Product Quality
2.8/5
Pricing
3.1/5
Customer Service
Greencore NPS
Greencore's Net Promoter Score (NPS) is a -40 with 20% Promoters, 20% Passives, and 60% Detractors. Net Promoter Score tracks whether Greencore's customers would recommend using the product based on a scale of -100 to 100.
Greencore Overall NPS
| 20% | Promoters |
|---|---|
| 20% | Passives |
| 60% | Detractors |
Greencore NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2022 100 | Jul 2022 | 100 |
Jan 2023 0 | Jan 2023 | 0 |
Jun 2023 -33 | Jun 2023 | -33 |
Dec 2024 -25 | Dec 2024 | -25 |
Apr 2025 -40 | Apr 2025 | -40 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Greencore Customer Loyalty
65%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
65% of Greencore users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Greencore Product Quality
3.2/5
Greencore has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Greencore's overall Product Quality score rated by its users and customers.
Greencore Product Information
Greencore’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- http://greencore.com/
- Company Size
- 10,000+ Employees
Industry
Tech
Business Services
Energy
Greencore Pricing
Greencore ROI & Value For Money
2.8/5
Greencore has a value for money and ROI score of 2.8 out of 5 stars rated by its users and customers.
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Greencore Customer Satisfaction (CSAT)
Greencore Customer Satisfaction (CSAT) Score
60 / 100
Greencore has an overall Customer Satisfaction score of 60 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
60%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
40%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Greencore Customer Service
3.1/5
Greencore has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
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About Greencore's Customer Service
Address
10410 Trademark St., Rancho Cucamonga, CA United States of America
Website
http://greencore.com/
Greencore as an Employer
3.0/5
Greencore has a 3.0/5 stars for its overall company culture rated by their employees
bottom
20%
Consumer vs. Employees
Greencore scored a -40 for Net Promoter Score and a -57 for Employee Net Promoter Score. NPS gauges how likely a customer of Greencore would recommend the brand to a friend. ENPS measures how likely Greencore employees would recommend working at Greencore to a friend.
Net Promoter Score
-40
NPS Score
| 20% | Promoters |
|---|---|
| 20% | Passive |
| 60% | Detractors |
Employee Net Promoter Score
-57
eNPS Score
| 12% | Promoters |
|---|---|
| 19% | Passive |
| 69% | Detractors |
