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NPS
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Greene King
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About Greene King's Brand
Retailer of alcoholic beverages. The company operates managed, tenanted and leased public houses, brewing beer and wholesaling beers, wines, spirits and soft drinks.
Brand at a Glance
100%
Customer Loyalty
3.8/5
Product Quality
3.7/5
Pricing
3.7/5
Customer Service
Greene King NPS
Greene King's Net Promoter Score (NPS) is a -1 with 28% Promoters, 43% Passives, and 29% Detractors. Net Promoter Score tracks whether Greene King's customers would recommend using the product based on a scale of -100 to 100.
Greene King Overall NPS
| 28% | Promoters |
|---|---|
| 43% | Passives |
| 29% | Detractors |
Greene King NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2021 0 | Oct 2021 | 0 |
Mar 2022 0 | Mar 2022 | 0 |
Apr 2022 33 | Apr 2022 | 33 |
Sep 2022 0 | Sep 2022 | 0 |
Jun 2023 17 | Jun 2023 | 17 |
Jan 2024 -1 | Jan 2024 | -1 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Greene King Customer Reviews
Out of the 2 Greene King customer reviews 2 were positive and 0 were constructive. Greene King customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Greene King Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Greene King users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Greene King Product Quality
3.8/5
Greene King has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Greene King's overall Product Quality score rated by its users and customers.
Greene King Product Information
Greene King’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- www.greeneking.co.uk
- Company Size
- 10,000+ Employees
Greene King Pricing
Greene King ROI & Value For Money
3.7/5
Greene King has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Greene King's overall ROI score rated by its users and customers.
Greene King Customer Satisfaction (CSAT)
Greene King Customer Satisfaction (CSAT) Score
100 / 100
Greene King has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
60%
Satisfied
40%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Greene King Customer Service
3.7/5
Greene King has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Greene King's overall Customer Service score rated by its users and customers.
About Greene King's Customer Service
Address
Westgate Brewery, Bury SaintEdmunds, IP33 1QT Bahamas
Website
www.greeneking.co.uk
Phone Number
7
Greene King as an Employer
4.5/5
Greene King has a 4.5/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
Greene King scored a -1 for Net Promoter Score and a 7 for Employee Net Promoter Score. NPS gauges how likely a customer of Greene King would recommend the brand to a friend. ENPS measures how likely Greene King employees would recommend working at Greene King to a friend.
Net Promoter Score
-1
NPS Score
| 28% | Promoters |
|---|---|
| 43% | Passive |
| 29% | Detractors |
Employee Net Promoter Score
7
eNPS Score
| 37% | Promoters |
|---|---|
| 33% | Passive |
| 30% | Detractors |
