10
NPS
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Greenlots
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About Greenlots' Brand
Greenlots is a provider of advanced charging solutions for electric vehicles.
Brand at a Glance
81%
Customer Loyalty
3.7/5
Product Quality
3.7/5
Pricing
3.6/5
Customer Service
Greenlots NPS
Greenlots's Net Promoter Score (NPS) is a 10 with 40% Promoters, 30% Passives, and 30% Detractors. Net Promoter Score tracks whether Greenlots's customers would recommend using the product based on a scale of -100 to 100.
Greenlots Overall NPS
| 40% | Promoters |
|---|---|
| 30% | Passives |
| 30% | Detractors |
Greenlots NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2021 100 | Mar 2021 | 100 |
Jul 2021 100 | Jul 2021 | 100 |
Oct 2021 33 | Oct 2021 | 33 |
Jan 2022 25 | Jan 2022 | 25 |
Feb 2022 0 | Feb 2022 | 0 |
Mar 2022 13 | Mar 2022 | 13 |
Jun 2022 25 | Jun 2022 | 25 |
Apr 2023 11 | Apr 2023 | 11 |
Mar 2024 10 | Mar 2024 | 10 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Greenlots Customer Loyalty
81%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
81% of Greenlots users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Greenlots Product Quality
3.7/5
Greenlots has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Greenlots' overall Product Quality score rated by its users and customers.
Greenlots Product Information
Greenlots’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://www.greenlots.com
- Company Size
- 51-200 Employees
Industry
Transportation
Greenlots Pricing
Greenlots ROI & Value For Money
3.7/5
Greenlots has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Greenlots Customer Satisfaction (CSAT)
Greenlots Customer Satisfaction (CSAT) Score
86 / 100
Greenlots has an overall Customer Satisfaction score of 86 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
29%
Satisfied
57%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
14%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Greenlots Customer Service
3.6/5
Greenlots has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About Greenlots's Customer Service
Address
925 La Brea Ave, Los Angeles, CA 90038
Website
http://www.greenlots.com
Phone Number
(310) 571 9775
Greenlots's Social Links
Greenlots as an Employer
3.8/5
Greenlots has a 3.8/5 stars for its overall company culture rated by their employees
top
35%
Consumer vs. Employees
Greenlots scored a 10 for Net Promoter Score and a 23 for Employee Net Promoter Score. NPS gauges how likely a customer of Greenlots would recommend the brand to a friend. ENPS measures how likely Greenlots employees would recommend working at Greenlots to a friend.
Net Promoter Score
10
NPS Score
| 40% | Promoters |
|---|---|
| 30% | Passive |
| 30% | Detractors |
Employee Net Promoter Score
23
eNPS Score
| 54% | Promoters |
|---|---|
| 15% | Passive |
| 31% | Detractors |
