20
NPS
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Greenpath
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About Greenpath's Brand
Why We Do This Work-It’s actually really simple. We believe everyone deserves a chance to pursue their dreams, and we know that financial health is key.
Brand at a Glance
85%
Customer Loyalty
3/5
Product Quality
3/5
Pricing
3/5
Customer Service
Greenpath CMO
Donna Dickerson
Donna Dickerson serves as the Chief Marketing Officer of GreenPath Financial Wellness. Donna started at GreenPath Financial Wellness in November of 2017. Donna currently resides in Greater Detroit Area.
Greenpath NPS
Greenpath's Net Promoter Score (NPS) is a 20 with 60% Promoters, 0% Passives, and 40% Detractors. Net Promoter Score tracks whether Greenpath's customers would recommend using the product based on a scale of -100 to 100.
Greenpath Overall NPS
| 60% | Promoters |
|---|---|
| 0% | Passives |
| 40% | Detractors |
Greenpath NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 100 | Jan 2022 | 100 |
Aug 2023 100 | Aug 2023 | 100 |
Sep 2023 100 | Sep 2023 | 100 |
Sep 2025 20 | Sep 2025 | 20 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Greenpath Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of Greenpath users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Greenpath Product Quality
3/5
Greenpath has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Greenpath's overall Product Quality score rated by its users and customers.
Greenpath Product Information
Greenpath’s product quality score is a 3 out of 5 as rated by its users and customers.
- Website
- http://www.greenpath.com
- Company Size
- 501-1,000 Employees
Industry
Non-Profit
Greenpath Pricing
Greenpath ROI & Value For Money
3/5
Greenpath has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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Greenpath Customer Satisfaction (CSAT)
Greenpath Customer Satisfaction (CSAT) Score
60 / 100
Greenpath has an overall Customer Satisfaction score of 60 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
60%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
40%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Greenpath Customer Service
3/5
Greenpath has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About Greenpath's Customer Service
Address
36500 Corporate Drive, Farmington, MI 48331
Website
http://www.greenpath.com
Greenpath's Social Links
Greenpath as an Employer
4.6/5
Greenpath has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Greenpath scored a 20 for Net Promoter Score and a 66 for Employee Net Promoter Score. NPS gauges how likely a customer of Greenpath would recommend the brand to a friend. ENPS measures how likely Greenpath employees would recommend working at Greenpath to a friend.
Net Promoter Score
20
NPS Score
| 60% | Promoters |
|---|---|
| 0% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
66
eNPS Score
| 83% | Promoters |
|---|---|
| 0% | Passive |
| 17% | Detractors |
