44
NPS
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Greenpeace
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About Greenpeace's Brand
Greenpeace is calling on major Internet companies to lead the way in renewable power.
Brand at a Glance
71%
Customer Loyalty
3.8/5
Product Quality
3.8/5
Pricing
3.9/5
Customer Service
Greenpeace NPS
Greenpeace's Net Promoter Score (NPS) is a 44 with 61% Promoters, 22% Passives, and 17% Detractors. Net Promoter Score tracks whether Greenpeace's customers would recommend using the product based on a scale of -100 to 100.
Greenpeace Overall NPS
| 61% | Promoters |
|---|---|
| 22% | Passives |
| 17% | Detractors |
Greenpeace NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2022 59 | Sep 2022 | 59 |
Feb 2023 51 | Feb 2023 | 51 |
Mar 2023 53 | Mar 2023 | 53 |
Apr 2023 51 | Apr 2023 | 51 |
May 2023 50 | May 2023 | 50 |
Aug 2023 51 | Aug 2023 | 51 |
Nov 2023 52 | Nov 2023 | 52 |
Jan 2024 50 | Jan 2024 | 50 |
Feb 2024 52 | Feb 2024 | 52 |
Jan 2025 49 | Jan 2025 | 49 |
Mar 2025 45 | Mar 2025 | 45 |
Jan 2026 42 | Jan 2026 | 42 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Greenpeace NPS by Gender
Greenpeace's NPS was rated 62 by Female customers on Comparably.
Female
62
Greenpeace's NPS was rated 62 by Female customers on Comparably.
62%
Promoters
38%
Passives
0%
Detractors
Male
N/A
Greenpeace's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Greenpeace NPS by Age
Greenpeace's NPS was rated 33 points by customers ages 18-25 on Comparably.
Greenpeace NPS by Usage
Greenpeace's NPS was rated the highest by customers who have used Greenpeace's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 0 | Less than 1 Year | 0 |
1 to 2 Years 80 | 1 to 2 Years | 80 |
Greenpeace Customer Reviews
Out of the 2 Greenpeace customer reviews 2 were positive and 0 were constructive. Greenpeace customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Greenpeace Customer Loyalty
71%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
71% of Greenpeace users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Greenpeace Customer Loyalty Score by Gender
Greenpeace's Customer Loyalty score was rated 78 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Greenpeace.
Female
78%
Yes
Male
N/A
Yes
Greenpeace Customer Loyalty Score by Age
Greenpeace's Customer Loyalty score was rated 70% by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Greenpeace.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 70% | 18-25 | 70% |
Greenpeace Customer Loyalty Score by Usage
Greenpeace's Customer Loyalty score was rated the highest by customers who have used Greenpeace's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Greenpeace Product Quality
3.8/5
Greenpeace has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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Greenpeace Product Information
Greenpeace’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- http://www.greenpeace.org
- Company Size
- 201-500 Employees
Industry
Non-Profit
Quick Insights into Greenpeace Product Quality
Greenpeace's Product Quality score was rated highest by customers who have used Greenpeace's products/services for 1 to 2 Years, and rated lowest by customers who have used Greenpeace's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked Greenpeace's Product Quality.
Ranked Greenpeace Product Quality the Highest
Ranked Greenpeace Product Quality the Lowest
Greenpeace Product Quality Score by Gender
Greenpeace's Product Quality score was rated 4.1 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Greenpeace.
Female
4.1/5
Male
N/A
Greenpeace Product Quality Score by Age
Greenpeace's Product Quality score was rated 3.3 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Greenpeace.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.3 | 18-25 | 3.3 |
Greenpeace Product Quality Score by Usage
Greenpeace's Product Quality score was rated the highest by customers who have used Greenpeace's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Greenpeace Pricing
Greenpeace ROI & Value For Money
3.8/5
Greenpeace has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Quick Insights into Greenpeace ROI
Greenpeace's ROI score was rated highest by customers who have used Greenpeace's products/services for 1 to 2 Years, and rated lowest by customers who have used Greenpeace's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked Greenpeace's ROI score.
Ranked Greenpeace ROI the Highest
Ranked Greenpeace ROI the Lowest
Greenpeace ROI Score by Gender
Greenpeace's ROI score was rated 4.1 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Greenpeace.
Female
4.1/5
Male
N/A
Greenpeace ROI Score by Age
Greenpeace's ROI score was rated 3.3 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Greenpeace.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.3 | 18-25 | 3.3 |
Greenpeace ROI Score by Usage
Greenpeace's ROI score was rated the highest by customers who have used Greenpeace's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Greenpeace Customer Satisfaction (CSAT)
Greenpeace Customer Satisfaction (CSAT) Score
90 / 100
Greenpeace has an overall Customer Satisfaction score of 90 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
40%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
0%
Very Dissatisfied
5%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Greenpeace Customer Satisfaction
Greenpeace's Customer Satisfaction score was rated highest by customers who have used Greenpeace's products/services for 1 to 2 Years.
Sign Up to unlock insights into how customers have ranked Greenpeace's Customer Satisfaction.
Ranked Greenpeace Customer Satisfaction the Highest
Greenpeace Customer Satisfaction Score by Gender
Greenpeace's Customer Satisfaction score was rated 100 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Greenpeace.
100 / 100
FemaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 50% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Greenpeace Customer Satisfaction Score by Usage
Greenpeace's Customer Satisfaction score was rated 100 points by customers who have used Greenpeace's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Greenpeace Customer Service
3.9/5
Greenpeace has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About Greenpeace's Customer Service
Address
702 H Street NW, Suite 300, Washington, DC 20001
Website
http://www.greenpeace.org
Phone Number
2024621177
Quick Insights into Greenpeace Customer Service
Greenpeace's Customer Service score was rated highest by customers who have used Greenpeace's products/services for 1 to 2 Years, and rated lowest by customers who have used Greenpeace's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked Greenpeace's Customer Service score.
Ranked Greenpeace Customer Service the Highest
Ranked Greenpeace Customer Service the Lowest
Greenpeace Customer Service Score by Gender
Greenpeace's Customer Service score was rated 4.3 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Greenpeace.
Female
4.3/5
Male
N/A
Greenpeace Customer Service Score by Age
Greenpeace's Customer Service score was rated 3.6 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Greenpeace.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.6 | 18-25 | 3.6 |
Greenpeace Customer Service Score by Usage
Greenpeace's Customer Service score was rated the highest by customers who have used Greenpeace's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Greenpeace as an Employer
4.3/5
Greenpeace has a 4.3/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Greenpeace scored a 44 for Net Promoter Score and a 27 for Employee Net Promoter Score. NPS gauges how likely a customer of Greenpeace would recommend the brand to a friend. ENPS measures how likely Greenpeace employees would recommend working at Greenpeace to a friend.
Net Promoter Score
44
NPS Score
| 61% | Promoters |
|---|---|
| 22% | Passive |
| 17% | Detractors |
Employee Net Promoter Score
27
eNPS Score
| 44% | Promoters |
|---|---|
| 39% | Passive |
| 17% | Detractors |
