8
NPS
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Greenway Health
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About Greenway Health's Brand
Greenway Medical Technologies is a software and services platform offering ambulatory healthcare business solutions.
Brand at a Glance
81%
Customer Loyalty
3.1/5
Product Quality
2.6/5
Pricing
2.2/5
Customer Service
Greenway Health NPS
Greenway Health's Net Promoter Score (NPS) is a 8 with 47% Promoters, 14% Passives, and 39% Detractors. Net Promoter Score tracks whether Greenway Health's customers would recommend using the product based on a scale of -100 to 100.
Greenway Health Overall NPS
| 47% | Promoters |
|---|---|
| 14% | Passives |
| 39% | Detractors |
Greenway Health NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2021 56 | Feb 2021 | 56 |
Sep 2021 54 | Sep 2021 | 54 |
Dec 2021 43 | Dec 2021 | 43 |
Jan 2022 38 | Jan 2022 | 38 |
Apr 2022 34 | Apr 2022 | 34 |
May 2022 28 | May 2022 | 28 |
Jun 2022 24 | Jun 2022 | 24 |
Jul 2022 19 | Jul 2022 | 19 |
Nov 2022 17 | Nov 2022 | 17 |
Jun 2023 14 | Jun 2023 | 14 |
Jan 2025 10 | Jan 2025 | 10 |
Jun 2025 8 | Jun 2025 | 8 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Greenway Health NPS by Gender
Greenway Health's NPS was rated -100 by both Female and Male customers on Comparably.
Male
-100
Greenway Health's NPS was rated -100 by Male customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Female
-100
Greenway Health's NPS was rated -100 by Female customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Greenway Health NPS by Ethnicity
Greenway Health's NPS was rated -100 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
Greenway Health NPS by Usage
Greenway Health's NPS was rated the highest by customers who have used Greenway Health's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 40 | Less than 1 Year | 40 |
1 to 2 Years 37 | 1 to 2 Years | 37 |
5 to 10 Years 46 | 5 to 10 Years | 46 |
Greenway Health Customer Loyalty
81%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
81% of Greenway Health users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Greenway Health Customer Loyalty Score by Gender
Male customers rated Greenway Health's Customer Loyalty score 45% higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Greenway Health.
Male
100%
Yes
Female
55%
Yes
Greenway Health Customer Loyalty Score by Ethnicity
Greenway Health's Customer Loyalty score was rated 70% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Greenway Health.
70
out of 100
Caucasian
Greenway Health Customer Loyalty Score by Industry
Greenway Health's Customer Loyalty score was rated 70% by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Greenway Health Product Quality
3.1/5
Greenway Health has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
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Greenway Health Product Information
Greenway Health serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, Latin America, Germany, Brazil, and Mexico. Greenway Health supports iOS and Web devices and offers products for medium and large sized businesses.
Greenway Health’s product quality score is a 3.1 out of 5 as rated by its users and customers. Reviewers from the Healthcare industry rated Greenway Health's product the highest. Reviewers from the Healthcare, Hospitals and Medicine industry rated Greenway Health the lowest at 2.3.
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Enterprise
Healthcare
SaaS
Languages Supported
English
Product Type
Electronic Medical Records Software
Medical Billing Software
Medical Practice Software
Medical Scheduling Software
Patient Management Software
Pediatric Software
Quick Insights into Greenway Health Product Quality
Greenway Health's Product Quality score was rated highest by customers from the Healthcare industry, and rated lowest by Female customers.
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Ranked Greenway Health Product Quality the Highest
Ranked Greenway Health Product Quality the Lowest
Greenway Health Product Quality Score by Gender
Male customers rated Greenway Health's Product Quality score 0.1 stars higher than Female customers.
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Male
1.6/5
Female
1.5/5
Greenway Health Product Quality Score by Ethnicity
Greenway Health's Product Quality score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Greenway Health.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Greenway Health Product Quality Score by Usage
Greenway Health's Product Quality score was rated the highest by customers who have used Greenway Health's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Greenway Health Product Quality Score by Industry
Greenway Health's Product Quality score was rated the highest by Healthcare industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Greenway Health Pricing
Greenway Health ROI & Value For Money
2.6/5
Greenway Health has a value for money and ROI score of 2.6 out of 5 stars rated by its users and customers.
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Greenway Health Pricing Plans
Greenway Health has a pricing structure that accommodates medium and large businesses.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry.
Who Uses Greenway Health?
Medium Businesses
Large Enterprises
Quick Insights into Greenway Health ROI
Greenway Health's ROI score was rated highest by customers from the Healthcare, Hospitals and Medicine industry, and rated lowest by Male customers.
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Ranked Greenway Health ROI the Highest
Ranked Greenway Health ROI the Lowest
Greenway Health ROI Score by Gender
Greenway Health's ROI score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Greenway Health.
Male
1.5/5
Female
1.5/5
Greenway Health ROI Score by Ethnicity
Greenway Health's ROI score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Greenway Health.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Greenway Health ROI Score by Industry
Greenway Health's ROI score was rated 1.7 stars by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Greenway Health Customer Satisfaction (CSAT)
Greenway Health Customer Satisfaction (CSAT) Score
24 / 100
Greenway Health has an overall Customer Satisfaction score of 24 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
7%
Satisfied
17%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
17%
Very Dissatisfied
42%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Greenway Health Customer Satisfaction
Greenway Health's Customer Satisfaction score was rated highest by Caucasian customers.
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Ranked Greenway Health Customer Satisfaction the Highest
Greenway Health Customer Satisfaction Score by Gender
Greenway Health's Customer Satisfaction score was rated 0 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Greenway Health.
0
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 100% |
Greenway Health Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Greenway Health's Customer Satisfaction (CSAT) score was rated 0% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Greenway Health.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
Greenway Health Customer Satisfaction Score by Industry
Greenway Health's Customer Satisfaction score was rated 0 points by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 0,
"stars": 0,
"csatScore": 0,
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"scoreClassName": "max",
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}Greenway Health Customer Service
2.2/5
Greenway Health has an overall Customer Service score of 2.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Greenway Health's overall Customer Service score rated by its users and customers.
About Greenway Health's Customer Service
Address
Carrollton, GA
Website
http://www.greenwayhealth.com
Phone Number
214-696-5717
Quick Insights into Greenway Health Customer Service
Greenway Health's Customer Service score was rated highest by Caucasian customers, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked Greenway Health's Customer Service score.
Ranked Greenway Health Customer Service the Highest
Ranked Greenway Health Customer Service the Lowest
Greenway Health Customer Service Score by Gender
Greenway Health's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Greenway Health.
Male
1.5/5
Female
1.5/5
Greenway Health Customer Service Score by Ethnicity
Greenway Health's Customer Service score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Greenway Health.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Greenway Health Customer Service Score by Industry
Greenway Health's Customer Service score was rated 1.5 stars by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Greenway Health as an Employer
2.8/5
Greenway Health has a 2.8/5 stars for its overall company culture rated by their employees
bottom
45%
Consumer vs. Employees
Greenway Health scored a 8 for Net Promoter Score and a 2 for Employee Net Promoter Score. NPS gauges how likely a customer of Greenway Health would recommend the brand to a friend. ENPS measures how likely Greenway Health employees would recommend working at Greenway Health to a friend.
Net Promoter Score
8
NPS Score
| 47% | Promoters |
|---|---|
| 14% | Passive |
| 39% | Detractors |
Employee Net Promoter Score
2
eNPS Score
| 40% | Promoters |
|---|---|
| 22% | Passive |
| 38% | Detractors |
