-100
NPS
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Greycroft Partners
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About Greycroft Partners' Brand
Greycroft is a seed-to-growth venture capital firm with over $2 billion in capital under management and 200+ investments to date including Acorns, Archer Aviation, Bright Health, Bumble, Flutterwave, Icertis, Public, Scopely, Shipt, Thirty Madison, The RealReal, Venmo, and Yeahka. Our team has the privilege of partnering with exceptional entrepreneurs to build the world’s most transformative companies.
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Greycroft Partners NPS
Greycroft Partners's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Greycroft Partners's customers would recommend using the product based on a scale of -100 to 100.
Greycroft Partners Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Greycroft Partners NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2022 -100 | Aug 2022 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Greycroft Partners Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Greycroft Partners users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Greycroft Partners Product Quality
1.5/5
Greycroft Partners has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Greycroft Partners' overall Product Quality score rated by its users and customers.
Greycroft Partners Product Information
Greycroft Partners’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://greycroft.com
- Company Size
- 11-50 Employees
Industry
Venture Capital and Private Equity
Greycroft Partners Pricing
Greycroft Partners ROI & Value For Money
1.5/5
Greycroft Partners has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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Greycroft Partners Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Greycroft Partners Customer Service
1.5/5
Greycroft Partners has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Greycroft Partners' overall Customer Service score rated by its users and customers.
About Greycroft Partners's Customer Service
Address
292 Madison Ave, New York City, NY 10017
Website
http://greycroft.com
Phone Number
212-756-3508
Greycroft Partners's Social Links
Greycroft Partners as an Employer
2.8/5
Greycroft Partners has a 2.8/5 stars for its overall company culture rated by their employees
bottom
10%
CEO of Greycroft Partners
In the Bottom 10% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Greycroft Partners scored a -100 for Net Promoter Score and a 34 for Employee Net Promoter Score. NPS gauges how likely a customer of Greycroft Partners would recommend the brand to a friend. ENPS measures how likely Greycroft Partners employees would recommend working at Greycroft Partners to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
34
eNPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
