-27
NPS
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Greystar
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About Greystar's Brand
Greystar, founded in 1993, provides world-class service in the multifamily real estate business.
Brand at a Glance
65%
Customer Loyalty
2.3/5
Product Quality
2.5/5
Pricing
2.3/5
Customer Service
Greystar NPS
Greystar's Net Promoter Score (NPS) is a -27 with 32% Promoters, 9% Passives, and 59% Detractors. Net Promoter Score tracks whether Greystar's customers would recommend using the product based on a scale of -100 to 100.
Greystar Overall NPS
| 32% | Promoters |
|---|---|
| 9% | Passives |
| 59% | Detractors |
Greystar NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2024 -26 | Oct 2024 | -26 |
Nov 2024 -26 | Nov 2024 | -26 |
Dec 2024 -25 | Dec 2024 | -25 |
Jan 2025 -26 | Jan 2025 | -26 |
Feb 2025 -26 | Feb 2025 | -26 |
Mar 2025 -27 | Mar 2025 | -27 |
May 2025 -27 | May 2025 | -27 |
Jul 2025 -27 | Jul 2025 | -27 |
Aug 2025 -27 | Aug 2025 | -27 |
Oct 2025 -27 | Oct 2025 | -27 |
Nov 2025 -27 | Nov 2025 | -27 |
Dec 2025 -29 | Dec 2025 | -29 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Greystar NPS by Gender
Male customers rated Greystar's NPS 22 points higher than Female customers.
Male
-47
Greystar's NPS was rated -47 by Male customers on Comparably.
22%
Promoters
9%
Passives
69%
Detractors
Female
-69
Greystar's NPS was rated -69 by Female customers on Comparably.
8%
Promoters
15%
Passives
77%
Detractors
Greystar NPS by Ethnicity
Greystar's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -50 | Caucasian | -50 |
Hispanic or Latino -50 | Hispanic or Latino | -50 |
African American/Black -56 | African American/Black | -56 |
Asian or Pacific Islander -67 | Asian or Pacific Islander | -67 |
Other -85 | Other | -85 |
Greystar NPS by Age
Greystar's NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 56-60.
Greystar NPS by Usage
Greystar's NPS was rated the highest by customers who have used Greystar's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -76 | Less than 1 Year | -76 |
1 to 2 Years -63 | 1 to 2 Years | -63 |
2 to 5 Years -45 | 2 to 5 Years | -45 |
5 to 10 Years -12 | 5 to 10 Years | -12 |
Greystar Customer Reviews
Out of the 17 Greystar customer reviews 4 were positive and 13 were constructive. Greystar customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Greystar Customer Loyalty
65%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
65% of Greystar users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Greystar Customer Loyalty Score by Gender
Male customers rated Greystar's Customer Loyalty score 10% higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Greystar.
Male
70%
Yes
Female
60%
Yes
Greystar Customer Loyalty Score by Ethnicity
Greystar's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Asian or Pacific Islander customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Greystar.
61
out of 100
Caucasian
73
out of 100
Hispanic or Latino
80
out of 100
African American/Black
40
out of 100
Asian or Pacific Islander
66
out of 100
Other
Greystar Customer Loyalty Score by Age
Greystar's Customer Loyalty score was rated the highest by customers ages 46-50, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Greystar.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 67% | 18-25 | 67% |
26-30 60% | 26-30 | 60% |
31-35 70% | 31-35 | 70% |
36-40 60% | 36-40 | 60% |
41-45 59% | 41-45 | 59% |
46-50 78% | 46-50 | 78% |
51-55 49% | 51-55 | 49% |
56-60 55% | 56-60 | 55% |
61-65 74% | 61-65 | 74% |
66+ 66% | 66+ | 66% |
Greystar Customer Loyalty Score by Usage
Greystar's Customer Loyalty score was rated the highest by customers who have used Greystar's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Greystar Customer Loyalty Score by Industry
Greystar's Customer Loyalty score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Insurance industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Greystar Product Quality
2.3/5
Greystar has an overall Product Quality score of 2.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Greystar's overall Product Quality score rated by its users and customers.
Greystar Product Information
Greystar’s product quality score is a 2.3 out of 5 as rated by its users and customers. Reviewers from the Banking and Financial Services industry rated Greystar's product the highest. Reviewers from the Legal industry rated Greystar the lowest at 1.9.
- Website
- http://greystar.com
- Company Size
- 10,000+ Employees
Industry
Real Estate
Tech
Quick Insights into Greystar Product Quality
Greystar's Product Quality score was rated highest by customers from the Banking and Financial Services industry, and rated lowest by customers from the Transportation industry.
Sign Up to unlock insights into how customers have ranked Greystar's Product Quality.
Ranked Greystar Product Quality the Highest
Ranked Greystar Product Quality the Lowest
Greystar Product Quality Score by Gender
Male customers rated Greystar's Product Quality score 0.4 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Greystar.
Male
2.2/5
Female
1.8/5
Greystar Product Quality Score by Ethnicity
Greystar's Product Quality score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Greystar.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.3 | Caucasian | 2.3 |
Hispanic or Latino 1.9 | Hispanic or Latino | 1.9 |
African American/Black 2.2 | African American/Black | 2.2 |
Asian or Pacific Islander 1.6 | Asian or Pacific Islander | 1.6 |
Other 1.5 | Other | 1.5 |
Greystar Product Quality Score by Age
Greystar's Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Greystar.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 1.8 | 18-25 | 1.8 |
26-30 2.9 | 26-30 | 2.9 |
31-35 2.5 | 31-35 | 2.5 |
36-40 2 | 36-40 | 2 |
41-45 1.6 | 41-45 | 1.6 |
46-50 1.5 | 46-50 | 1.5 |
51-55 2 | 51-55 | 2 |
56-60 1.9 | 56-60 | 1.9 |
61-65 2.3 | 61-65 | 2.3 |
66+ 1.9 | 66+ | 1.9 |
Greystar Product Quality Score by Usage
Greystar's Product Quality score was rated the highest by customers who have used Greystar's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Greystar Product Quality Score by Industry
Greystar's Product Quality score was rated the highest by Banking and Financial Services industry customers, and the lowest by Transportation industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Greystar Pricing
Greystar ROI & Value For Money
2.5/5
Greystar has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Greystar's overall ROI score rated by its users and customers.
Greystar Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Banking and Financial Services industry. The users from the Education industry think that they had the lowest ROI from Greystar.
Quick Insights into Greystar ROI
Greystar's ROI score was rated highest by customers from the Banking and Financial Services industry, and rated lowest by customers from the Transportation industry.
Sign Up to unlock insights into how customers have ranked Greystar's ROI score.
Ranked Greystar ROI the Highest
Ranked Greystar ROI the Lowest
Greystar ROI Score by Gender
Male customers rated Greystar's ROI score 0.4 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Greystar.
Male
2.2/5
Female
1.8/5
Greystar ROI Score by Ethnicity
Greystar's ROI score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Greystar.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.3 | Caucasian | 2.3 |
Hispanic or Latino 2.2 | Hispanic or Latino | 2.2 |
African American/Black 2 | African American/Black | 2 |
Asian or Pacific Islander 1.5 | Asian or Pacific Islander | 1.5 |
Other 1.5 | Other | 1.5 |
Greystar ROI Score by Age
Greystar's ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Greystar.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 2 | 18-25 | 2 |
26-30 3.1 | 26-30 | 3.1 |
31-35 2.3 | 31-35 | 2.3 |
36-40 2.4 | 36-40 | 2.4 |
41-45 1.7 | 41-45 | 1.7 |
46-50 1.5 | 46-50 | 1.5 |
51-55 2 | 51-55 | 2 |
56-60 1.5 | 56-60 | 1.5 |
61-65 2.2 | 61-65 | 2.2 |
66+ 1.6 | 66+ | 1.6 |
Greystar ROI Score by Usage
Greystar's ROI score was rated the highest by customers who have used Greystar's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Greystar ROI Score by Industry
Greystar's ROI score was rated the highest by Banking and Financial Services industry customers, and the lowest by Transportation industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Greystar Customer Satisfaction (CSAT)
Greystar Customer Satisfaction (CSAT) Score
35 / 100
Greystar has an overall Customer Satisfaction score of 35 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
21%
Satisfied
14%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
10%
Very Dissatisfied
48%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Greystar Customer Satisfaction
Greystar's Customer Satisfaction score was rated highest by customers from the Architecture and Planning industry, and rated lowest by customers from the Transportation industry.
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Ranked Greystar Customer Satisfaction the Highest
Ranked Greystar Customer Satisfaction the Lowest
Greystar Customer Satisfaction Score by Gender
Male customers rated Greystar's Customer Satisfaction score 21 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Greystar.
38 / 100
MaleVery Satisfied | 23% | |
|---|---|---|
Satisfied | 15% | |
Neither Satisfied nor Dissatisfied | 2% | |
Dissatisfied | 10% | |
Very Dissatisfied | 50% |
17 / 100
FemaleVery Satisfied | 5% | |
|---|---|---|
Satisfied | 12% | |
Neither Satisfied nor Dissatisfied | 9% | |
Dissatisfied | 14% | |
Very Dissatisfied | 60% |
Greystar Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Greystar's Customer Satisfaction (CSAT) score was rated 30% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Greystar.
30 / 100
Very Satisfied
15%
Satisfied
15%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
12%
Very Dissatisfied
46%
CSAT according to Hispanic or Latino
Greystar's Customer Satisfaction (CSAT) score was rated 30% according to Hispanic or Latino users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Greystar.
30 / 100
Very Satisfied
10%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
10%
Very Dissatisfied
60%
CSAT according to African American/Black
Greystar's Customer Satisfaction (CSAT) score was rated 33% according to African American/Black users and customers.
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33 / 100
Very Satisfied
22%
Satisfied
11%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
67%
CSAT according to Asian or Pacific Islander
Greystar's Customer Satisfaction (CSAT) score was rated 33% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Greystar.
33 / 100
Very Satisfied
0%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
67%
CSAT according to Other
Greystar's Customer Satisfaction (CSAT) score was rated 14% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Greystar.
14 / 100
Very Satisfied
9%
Satisfied
5%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
19%
Very Dissatisfied
67%
Greystar Customer Satisfaction Score by Age
Greystar's Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Greystar.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 33% | |||||||||||||||
| 26-30 | 38% | |||||||||||||||
| 31-35 | 34% | |||||||||||||||
| 36-40 | 33% | |||||||||||||||
| 41-45 | 20% | |||||||||||||||
| 46-50 | 12% | |||||||||||||||
| 51-55 | 33% | |||||||||||||||
| 56-60 | 25% | |||||||||||||||
| 61-65 | 14% | |||||||||||||||
| 66+ | 14% |
Greystar Customer Satisfaction Score by Usage
Greystar's Customer Satisfaction score was rated the highest by customers who have used Greystar's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Greystar Customer Satisfaction Score by Industry
Greystar's Customer Satisfaction score was rated the highest by Architecture and Planning industry customers, and the lowest by Transportation industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Greystar Customer Satisfaction Score by Industry",
"text": "Greystar's Customer Satisfaction score was rated the highest by Architecture and Planning industry customers, and the lowest by Transportation industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 23,
"stars": 0,
"csatScore": 23,
"text": "Greystar's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 23
},
{
"label": "Accounting",
"groupId": 495,
"score": 20,
"stars": 0,
"csatScore": 20,
"text": "Greystar's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 20
},
{
"label": "Aerospace and Aviation",
"groupId": 496,
"score": 40,
"stars": 0,
"csatScore": 40,
"text": "Greystar's Customer Satisfaction score is rated by Aerospace and Aviation customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 40
},
{
"label": "Architecture and Planning",
"groupId": 498,
"score": 75,
"stars": 0,
"csatScore": 75,
"text": "Greystar's Customer Satisfaction score is rated by Architecture and Planning customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 75
},
{
"label": "Banking and Financial Services",
"groupId": 501,
"score": 67,
"stars": 0,
"csatScore": 67,
"text": "Greystar's Customer Satisfaction score is rated by Banking and Financial Services customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 67
},
{
"label": "Education",
"groupId": 515,
"score": 20,
"stars": 0,
"csatScore": 20,
"text": "Greystar's Customer Satisfaction score is rated by Education customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 20
},
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Greystar's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Hospitality",
"groupId": 523,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "Greystar's Customer Satisfaction score is rated by Hospitality customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 33
},
{
"label": "Insurance",
"groupId": 526,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Greystar's Customer Satisfaction score is rated by Insurance customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Legal",
"groupId": 529,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Greystar's Customer Satisfaction score is rated by Legal customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Real Estate",
"groupId": 554,
"score": 20,
"stars": 0,
"csatScore": 20,
"text": "Greystar's Customer Satisfaction score is rated by Real Estate customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 20
},
{
"label": "Transportation",
"groupId": 567,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Greystar's Customer Satisfaction score is rated by Transportation customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
}
]
}Greystar Customer Service
2.3/5
Greystar has an overall Customer Service score of 2.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Greystar's overall Customer Service score rated by its users and customers.
About Greystar's Customer Service
Address
18 Broad Street, Suite 300, Charleston, SC
Website
http://greystar.com
Quick Insights into Greystar Customer Service
Greystar's Customer Service score was rated highest by customers from the Banking and Financial Services industry, and rated lowest by customers from the Transportation industry.
Sign Up to unlock insights into how customers have ranked Greystar's Customer Service score.
Ranked Greystar Customer Service the Highest
Ranked Greystar Customer Service the Lowest
Greystar Customer Service Score by Gender
Male customers rated Greystar's Customer Service score 0.6 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Greystar.
Male
2.1/5
Female
1.5/5
Greystar Customer Service Score by Ethnicity
Greystar's Customer Service score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Greystar.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.1 | Caucasian | 2.1 |
Hispanic or Latino 2 | Hispanic or Latino | 2 |
African American/Black 1.6 | African American/Black | 1.6 |
Asian or Pacific Islander 1.5 | Asian or Pacific Islander | 1.5 |
Other 1.5 | Other | 1.5 |
Greystar Customer Service Score by Age
Greystar's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Greystar.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 1.8 | 18-25 | 1.8 |
26-30 2.7 | 26-30 | 2.7 |
31-35 2.2 | 31-35 | 2.2 |
36-40 2 | 36-40 | 2 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.7 | 51-55 | 1.7 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.8 | 61-65 | 1.8 |
66+ 1.5 | 66+ | 1.5 |
Greystar Customer Service Score by Usage
Greystar's Customer Service score was rated the highest by customers who have used Greystar's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Greystar Customer Service Score by Industry
Greystar's Customer Service score was rated the highest by Banking and Financial Services industry customers, and the lowest by Transportation industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Consumer vs. Employees
Greystar scored a -27 for Net Promoter Score and a 10 for Employee Net Promoter Score. NPS gauges how likely a customer of Greystar would recommend the brand to a friend. ENPS measures how likely Greystar employees would recommend working at Greystar to a friend.
Net Promoter Score
-27
NPS Score
| 32% | Promoters |
|---|---|
| 9% | Passive |
| 59% | Detractors |
Employee Net Promoter Score
10
eNPS Score
| 47% | Promoters |
|---|---|
| 16% | Passive |
| 37% | Detractors |
