46
NPS
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Greystone
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About Greystone's Brand
Greystone is a fast-growing financial services and private investment company. We offer a variety of financial products and own and manage
Brand at a Glance
76%
Customer Loyalty
3.9/5
Product Quality
4.2/5
Pricing
4/5
Customer Service
Greystone NPS
Greystone's Net Promoter Score (NPS) is a 46 with 64% Promoters, 18% Passives, and 18% Detractors. Net Promoter Score tracks whether Greystone's customers would recommend using the product based on a scale of -100 to 100.
Greystone Overall NPS
| 64% | Promoters |
|---|---|
| 18% | Passives |
| 18% | Detractors |
Greystone NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2020 100 | Nov 2020 | 100 |
Apr 2021 50 | Apr 2021 | 50 |
Jun 2021 66 | Jun 2021 | 66 |
Jul 2021 75 | Jul 2021 | 75 |
Oct 2021 40 | Oct 2021 | 40 |
Dec 2021 49 | Dec 2021 | 49 |
Mar 2023 57 | Mar 2023 | 57 |
Dec 2023 66 | Dec 2023 | 66 |
Feb 2024 50 | Feb 2024 | 50 |
Jan 2025 45 | Jan 2025 | 45 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Greystone Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of Greystone users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Greystone Product Quality
3.9/5
Greystone has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Greystone's overall Product Quality score rated by its users and customers.
Greystone Product Information
Greystone’s product quality score is a 3.9 out of 5 as rated by its users and customers.
- Website
- http://www.greyco.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Business Services
FinTech
Greystone Pricing
Greystone ROI & Value For Money
4.2/5
Greystone has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
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Greystone Customer Satisfaction (CSAT)
Greystone Customer Satisfaction (CSAT) Score
100 / 100
Greystone has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Greystone Customer Service
4/5
Greystone has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Greystone's Customer Service
Address
152 W. 57th St, New York City, NY
Website
http://www.greyco.com
Phone Number
678-813-4720
Greystone as an Employer
2.9/5
Greystone has a 2.9/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
Greystone scored a 46 for Net Promoter Score and a 5 for Employee Net Promoter Score. NPS gauges how likely a customer of Greystone would recommend the brand to a friend. ENPS measures how likely Greystone employees would recommend working at Greystone to a friend.
Net Promoter Score
46
NPS Score
| 64% | Promoters |
|---|---|
| 18% | Passive |
| 18% | Detractors |
Employee Net Promoter Score
5
eNPS Score
| 45% | Promoters |
|---|---|
| 15% | Passive |
| 40% | Detractors |
