49
NPS
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Grid Dynamics
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About Grid Dynamics' Brand
Grid Dynamics offers e-commerce grocery platform, and eCommerce onsite search solutions for tier-1 retail.
Brand at a Glance
81%
Customer Loyalty
4/5
Product Quality
3.8/5
Pricing
4.1/5
Customer Service
Grid Dynamics NPS
Grid Dynamics's Net Promoter Score (NPS) is a 49 with 66% Promoters, 17% Passives, and 17% Detractors. Net Promoter Score tracks whether Grid Dynamics's customers would recommend using the product based on a scale of -100 to 100.
Grid Dynamics Overall NPS
| 66% | Promoters |
|---|---|
| 17% | Passives |
| 17% | Detractors |
Grid Dynamics NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2020 100 | Jun 2020 | 100 |
Jan 2021 100 | Jan 2021 | 100 |
Jun 2021 100 | Jun 2021 | 100 |
Dec 2021 100 | Dec 2021 | 100 |
Feb 2022 100 | Feb 2022 | 100 |
Apr 2022 67 | Apr 2022 | 67 |
Nov 2022 43 | Nov 2022 | 43 |
Feb 2023 50 | Feb 2023 | 50 |
Jun 2023 44 | Jun 2023 | 44 |
Jan 2024 50 | Jan 2024 | 50 |
May 2024 45 | May 2024 | 45 |
Nov 2025 49 | Nov 2025 | 49 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Grid Dynamics Customer Loyalty
81%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
81% of Grid Dynamics users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Grid Dynamics Product Quality
4/5
Grid Dynamics has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Grid Dynamics' overall Product Quality score rated by its users and customers.
Grid Dynamics Product Information
Grid Dynamics’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.griddynamics.com
- Company Size
- 201-500 Employees
Industry
Tech
Ecommerce and Marketplaces
Enterprise
Marketplaces
Mobile App
SaaS
Grid Dynamics Pricing
Grid Dynamics ROI & Value For Money
3.8/5
Grid Dynamics has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Grid Dynamics Customer Satisfaction (CSAT)
Grid Dynamics Customer Satisfaction (CSAT) Score
83 / 100
Grid Dynamics has an overall Customer Satisfaction score of 83 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
67%
Satisfied
16%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Grid Dynamics Customer Service
4.1/5
Grid Dynamics has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
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About Grid Dynamics's Customer Service
Address
Menlo Park, CA
Website
http://www.griddynamics.com
Phone Number
6504222796
Grid Dynamics as an Employer
2.9/5
Grid Dynamics has a 2.9/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
Grid Dynamics scored a 49 for Net Promoter Score and a -13 for Employee Net Promoter Score. NPS gauges how likely a customer of Grid Dynamics would recommend the brand to a friend. ENPS measures how likely Grid Dynamics employees would recommend working at Grid Dynamics to a friend.
Net Promoter Score
49
NPS Score
| 66% | Promoters |
|---|---|
| 17% | Passive |
| 17% | Detractors |
Employee Net Promoter Score
-13
eNPS Score
| 28% | Promoters |
|---|---|
| 31% | Passive |
| 41% | Detractors |
