80
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Gridium
Marketing or Exec? Claim Your Free Account
About Gridium's Brand
Gridium provides smart meter data analytics to building operators and owners and customer engagement and analysis tools to utilities.
Brand at a Glance
4.6/5
Product Quality
4.5/5
Pricing
5/5
Customer Service
Gridium NPS
Gridium's Net Promoter Score (NPS) is a 80 with 84% Promoters, 12% Passives, and 4% Detractors. Net Promoter Score tracks whether Gridium's customers would recommend using the product based on a scale of -100 to 100.
Gridium Overall NPS
| 84% | Promoters |
|---|---|
| 12% | Passives |
| 4% | Detractors |
Gridium NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 80 | Aug 2020 | 80 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Gridium NPS by Usage
Gridium's NPS was rated the highest by customers who have used Gridium's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 89 | Less than 1 Year | 89 |
1 to 2 Years 89 | 1 to 2 Years | 89 |
2 to 5 Years 80 | 2 to 5 Years | 80 |
Gridium Product Quality
4.6/5
Gridium has an overall Product Quality score of 4.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Gridium's overall Product Quality score rated by its users and customers.
Gridium Product Information
Gridium serves markets in the United States. Gridium supports Web devices and offers products for small, medium, and large sized businesses.
Gridium’s product quality score is a 4.6 out of 5 as rated by its users and customers.
- Website
- http://www.gridium.com
- Company Size
- 11-50 Employees
Industry
Tech
Analytics
SaaS
Languages Supported
English
Gridium Pricing
Gridium ROI & Value For Money
4.5/5
Gridium has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Gridium's overall ROI score rated by its users and customers.
Gridium Pricing Plans
Gridium has a pricing structure that accommodates small, medium, and large businesses. Starting from $167/month, Gridium uses a subscription model.
Who Uses Gridium?
Small Businesses
Medium Businesses
Large Enterprises
Gridium Customer Service
5/5
Gridium has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Gridium's overall Customer Service score rated by its users and customers.
About Gridium's Customer Service
Address
405 El Camino Real, Suite 301, Menlo Park, CA
Website
http://www.gridium.com
Phone Number
650-924-9917
Consumer vs. Employees
Gridium scored a 80 for Net Promoter Score and a -50 for Employee Net Promoter Score. NPS gauges how likely a customer of Gridium would recommend the brand to a friend. ENPS measures how likely Gridium employees would recommend working at Gridium to a friend.
Net Promoter Score
80
NPS Score
| 84% | Promoters |
|---|---|
| 12% | Passive |
| 4% | Detractors |
Employee Net Promoter Score
-50
eNPS Score
| 0% | Promoters |
|---|---|
| 50% | Passive |
| 50% | Detractors |
