-100
NPS
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GridWorks
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About GridWorks' Brand
GridWorks is a white-label operator of high quality non-emergency medical transportation services for managed care health plans.
Brand at a Glance
10%
Customer Loyalty
2.5/5
Product Quality
2.5/5
Pricing
2.5/5
Customer Service
GridWorks NPS
GridWorks's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether GridWorks's customers would recommend using the product based on a scale of -100 to 100.
GridWorks Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
GridWorks NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2023 -100 | Mar 2023 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
GridWorks Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of GridWorks users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
GridWorks Product Quality
2.5/5
GridWorks has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock GridWorks' overall Product Quality score rated by its users and customers.
GridWorks Product Information
GridWorks’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- http://www.gridworks.us
- Company Size
- 51-200 Employees
Industry
Transportation
GridWorks Pricing
GridWorks ROI & Value For Money
2.5/5
GridWorks has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock GridWorks' overall ROI score rated by its users and customers.
GridWorks Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
100%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
GridWorks Customer Service
2.5/5
GridWorks has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock GridWorks' overall Customer Service score rated by its users and customers.
About GridWorks's Customer Service
Address
715 SW Morrison, Suite 40, Portland, OR 97205
Website
http://www.gridworks.us
Phone Number
503-416-3955
