100
NPS
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Brand Page
GROM
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About GROM's Brand
What makes us happy? A child smiling while eating a Grom's gelato.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
GROM NPS
GROM's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether GROM's customers would recommend using the product based on a scale of -100 to 100.
GROM Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
GROM NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2022 100 | Sep 2022 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
GROM Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of GROM users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
GROM Product Quality
5/5
GROM has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock GROM's overall Product Quality score rated by its users and customers.
GROM Product Information
GROM’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- https://grom.it
- Company Size
- 501-1,000 Employees
GROM Pricing
GROM ROI & Value For Money
5/5
GROM has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock GROM's overall ROI score rated by its users and customers.
GROM Customer Satisfaction (CSAT)
GROM Customer Satisfaction (CSAT) Score
100 / 100
GROM has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
GROM Customer Service
5/5
GROM has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock GROM's overall Customer Service score rated by its users and customers.
About GROM's Customer Service
Website
https://grom.it
Phone Number
+1 212-206-1738
GROM as an Employer
Consumer vs. Employees
GROM scored a 100 for Net Promoter Score and a -100 for Employee Net Promoter Score. NPS gauges how likely a customer of GROM would recommend the brand to a friend. ENPS measures how likely GROM employees would recommend working at GROM to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
