-5
NPS
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Group 1 Automotive
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About Group 1 Automotive's Brand
Group 1 Automotive owns and operates about 130 franchises at approximately 100 dealerships, as well as about 25 collision service centers
Brand at a Glance
71%
Customer Loyalty
2.9/5
Product Quality
2.8/5
Pricing
3/5
Customer Service
Group 1 Automotive NPS
Group 1 Automotive's Net Promoter Score (NPS) is a -5 with 39% Promoters, 17% Passives, and 44% Detractors. Net Promoter Score tracks whether Group 1 Automotive's customers would recommend using the product based on a scale of -100 to 100.
Group 1 Automotive Overall NPS
| 39% | Promoters |
|---|---|
| 17% | Passives |
| 44% | Detractors |
Group 1 Automotive NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2022 -40 | Mar 2022 | -40 |
Oct 2022 -17 | Oct 2022 | -17 |
Nov 2022 -1 | Nov 2022 | -1 |
Jan 2023 -22 | Jan 2023 | -22 |
Aug 2023 -30 | Aug 2023 | -30 |
Mar 2024 -25 | Mar 2024 | -25 |
Aug 2024 -24 | Aug 2024 | -24 |
Sep 2024 -15 | Sep 2024 | -15 |
Apr 2025 -6 | Apr 2025 | -6 |
May 2025 -7 | May 2025 | -7 |
Sep 2025 0 | Sep 2025 | 0 |
Oct 2025 -7 | Oct 2025 | -7 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Group 1 Automotive NPS by Gender
Group 1 Automotive's NPS was rated -17 by Male customers on Comparably.
Male
-17
Group 1 Automotive's NPS was rated -17 by Male customers on Comparably.
33%
Promoters
17%
Passives
50%
Detractors
Female
N/A
Group 1 Automotive's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Group 1 Automotive NPS by Ethnicity
Group 1 Automotive's NPS was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -34 | Caucasian | -34 |
African American/Black -67 | African American/Black | -67 |
Group 1 Automotive NPS by Age
Group 1 Automotive's NPS was rated -67 points by customers ages 36-40 on Comparably.
Group 1 Automotive NPS by Usage
Group 1 Automotive's NPS was rated -34 points by customers who have used Group 1 Automotive's products/services for 5 to 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
5 to 10 Years -34 | 5 to 10 Years | -34 |
Group 1 Automotive Customer Reviews
Out of the 2 Group 1 Automotive customer reviews 2 were positive and 0 were constructive. Group 1 Automotive customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Group 1 Automotive Customer Loyalty
71%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
71% of Group 1 Automotive users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Group 1 Automotive Customer Loyalty Score by Gender
Group 1 Automotive's Customer Loyalty score was rated 85 by Male customers on Comparably.
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Male
85%
Yes
Female
N/A
Yes
Group 1 Automotive Customer Loyalty Score by Ethnicity
Group 1 Automotive's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Group 1 Automotive.
100
out of 100
Caucasian
70
out of 100
African American/Black
Group 1 Automotive Customer Loyalty Score by Age
Group 1 Automotive's Customer Loyalty score was rated 70% by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Group 1 Automotive.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
36-40 70% | 36-40 | 70% |
Group 1 Automotive Customer Loyalty Score by Usage
Group 1 Automotive's Customer Loyalty score was rated 100% by customers who have used Group 1 Automotive's products/services for 5 to 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Group 1 Automotive Product Quality
2.9/5
Group 1 Automotive has an overall Product Quality score of 2.9 out of 5 stars rated by its users and customers.
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Group 1 Automotive Product Information
Group 1 Automotive’s product quality score is a 2.9 out of 5 as rated by its users and customers.
- Company Size
- 10,000+ Employees
Industry
Travel
Quick Insights into Group 1 Automotive Product Quality
Group 1 Automotive's Product Quality score was rated highest by customers who have used Group 1 Automotive's products/services for 5 to 10 Years, and rated lowest by African American/Black customers.
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Ranked Group 1 Automotive Product Quality the Highest
Ranked Group 1 Automotive Product Quality the Lowest
Group 1 Automotive Product Quality Score by Gender
Group 1 Automotive's Product Quality score was rated 2.4 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Group 1 Automotive.
Male
2.4/5
Female
N/A
Group 1 Automotive Product Quality Score by Ethnicity
Group 1 Automotive's Product Quality score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Group 1 Automotive.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.3 | Caucasian | 2.3 |
African American/Black 1.6 | African American/Black | 1.6 |
Group 1 Automotive Product Quality Score by Age
Group 1 Automotive's Product Quality score was rated 1.6 stars by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Group 1 Automotive.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 1.6 | 36-40 | 1.6 |
Group 1 Automotive Product Quality Score by Usage
Group 1 Automotive's Product Quality score was rated 2.6 stars by customers who have used Group 1 Automotive's products/services for 5 to 10 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Group 1 Automotive Pricing
Group 1 Automotive ROI & Value For Money
2.8/5
Group 1 Automotive has a value for money and ROI score of 2.8 out of 5 stars rated by its users and customers.
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Quick Insights into Group 1 Automotive ROI
Group 1 Automotive's ROI score was rated highest by customers who have used Group 1 Automotive's products/services for 5 to 10 Years, and rated lowest by African American/Black customers.
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Ranked Group 1 Automotive ROI the Highest
Ranked Group 1 Automotive ROI the Lowest
Group 1 Automotive ROI Score by Gender
Group 1 Automotive's ROI score was rated 2.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Group 1 Automotive.
Male
2.5/5
Female
N/A
Group 1 Automotive ROI Score by Ethnicity
Group 1 Automotive's ROI score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Group 1 Automotive.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.3 | Caucasian | 2.3 |
African American/Black 1.6 | African American/Black | 1.6 |
Group 1 Automotive ROI Score by Age
Group 1 Automotive's ROI score was rated 1.6 stars by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Group 1 Automotive.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 1.6 | 36-40 | 1.6 |
Group 1 Automotive ROI Score by Usage
Group 1 Automotive's ROI score was rated 2.6 stars by customers who have used Group 1 Automotive's products/services for 5 to 10 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Group 1 Automotive Customer Satisfaction (CSAT)
Group 1 Automotive Customer Satisfaction (CSAT) Score
51 / 100
Group 1 Automotive has an overall Customer Satisfaction score of 51 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
18%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
8%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Group 1 Automotive Customer Satisfaction
Group 1 Automotive's Customer Satisfaction score was rated highest by Male customers, and rated lowest by African American/Black customers.
Sign Up to unlock insights into how customers have ranked Group 1 Automotive's Customer Satisfaction.
Ranked Group 1 Automotive Customer Satisfaction the Highest
Ranked Group 1 Automotive Customer Satisfaction the Lowest
Group 1 Automotive Customer Satisfaction Score by Gender
Group 1 Automotive's Customer Satisfaction score was rated 50 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Group 1 Automotive.
50 / 100
MaleVery Satisfied | 17% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 50% |
Group 1 Automotive Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Group 1 Automotive's Customer Satisfaction (CSAT) score was rated 34% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Group 1 Automotive.
34 / 100
Very Satisfied
0%
Satisfied
34%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
33%
CSAT according to African American/Black
Group 1 Automotive's Customer Satisfaction (CSAT) score was rated 33% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Group 1 Automotive.
33 / 100
Very Satisfied
0%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
67%
Group 1 Automotive Customer Satisfaction Score by Age
Group 1 Automotive's Customer Satisfaction score was rated 33 points by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Group 1 Automotive.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 36-40 | 33% |
Group 1 Automotive Customer Service
3/5
Group 1 Automotive has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About Group 1 Automotive's Customer Service
Address
Houston, TX
Website
http://www.group1auto.com/index.htm
Phone Number
8582925080
Quick Insights into Group 1 Automotive Customer Service
Group 1 Automotive's Customer Service score was rated highest by customers who have used Group 1 Automotive's products/services for 5 to 10 Years, and rated lowest by African American/Black customers.
Sign Up to unlock insights into how customers have ranked Group 1 Automotive's Customer Service score.
Ranked Group 1 Automotive Customer Service the Highest
Ranked Group 1 Automotive Customer Service the Lowest
Group 1 Automotive Customer Service Score by Gender
Group 1 Automotive's Customer Service score was rated 2.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Group 1 Automotive.
Male
2.5/5
Female
N/A
Group 1 Automotive Customer Service Score by Ethnicity
Group 1 Automotive's Customer Service score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Group 1 Automotive.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.5 | Caucasian | 2.5 |
African American/Black 1.6 | African American/Black | 1.6 |
Group 1 Automotive Customer Service Score by Age
Group 1 Automotive's Customer Service score was rated 1.6 stars by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Group 1 Automotive.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
36-40 1.6 | 36-40 | 1.6 |
Group 1 Automotive Customer Service Score by Usage
Group 1 Automotive's Customer Service score was rated 2.6 stars by customers who have used Group 1 Automotive's products/services for 5 to 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Group 1 Automotive as an Employer
2.2/5
Group 1 Automotive has a 2.2/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Group 1 Automotive scored a -5 for Net Promoter Score and a -50 for Employee Net Promoter Score. NPS gauges how likely a customer of Group 1 Automotive would recommend the brand to a friend. ENPS measures how likely Group 1 Automotive employees would recommend working at Group 1 Automotive to a friend.
Net Promoter Score
-5
NPS Score
| 39% | Promoters |
|---|---|
| 17% | Passive |
| 44% | Detractors |
Employee Net Promoter Score
-50
eNPS Score
| 21% | Promoters |
|---|---|
| 8% | Passive |
| 71% | Detractors |
