-100
NPS
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Groupe Fnac Darty
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About Groupe Fnac Darty's Brand
Retailer of entertainment and leisure products. The company entertainment and leisure products include household appliances, electronics and entertainment products, enabling its customers avail fresh, enhanced range of products and services.
Brand at a Glance
10%
Customer Loyalty
2.5/5
Product Quality
3/5
Pricing
3/5
Customer Service
Groupe Fnac Darty NPS
Groupe Fnac Darty's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Groupe Fnac Darty's customers would recommend using the product based on a scale of -100 to 100.
Groupe Fnac Darty Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Groupe Fnac Darty NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2024 -100 | Nov 2024 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Groupe Fnac Darty Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Groupe Fnac Darty users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Groupe Fnac Darty Product Quality
2.5/5
Groupe Fnac Darty has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Groupe Fnac Darty's overall Product Quality score rated by its users and customers.
Groupe Fnac Darty Product Information
Groupe Fnac Darty’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- www.fnacdarty.com
- Company Size
- 10,000+ Employees
Groupe Fnac Darty Pricing
Groupe Fnac Darty ROI & Value For Money
3/5
Groupe Fnac Darty has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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Groupe Fnac Darty Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
100%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Groupe Fnac Darty Customer Service
3/5
Groupe Fnac Darty has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About Groupe Fnac Darty's Customer Service
Address
9 rue des Bateaux-Lavoirs, Ivry-sur-Seine, 94200
Website
www.fnacdarty.com
Phone Number
7
Consumer vs. Employees
Groupe Fnac Darty scored a -100 for Net Promoter Score and a 50 for Employee Net Promoter Score. NPS gauges how likely a customer of Groupe Fnac Darty would recommend the brand to a friend. ENPS measures how likely Groupe Fnac Darty employees would recommend working at Groupe Fnac Darty to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
50
eNPS Score
| 50% | Promoters |
|---|---|
| 50% | Passive |
| 0% | Detractors |
