100
NPS
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Brand Page
Grover
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About Grover's Brand
Grover is a fresh alternative to owning things helping people find better ways to live work play through easy access to the best tech
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
5/5
Pricing
5/5
Customer Service
Grover NPS
Grover's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Grover's customers would recommend using the product based on a scale of -100 to 100.
Grover Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Grover NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 100 | Feb 2022 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Grover Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Grover users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Grover Product Quality
4/5
Grover has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Grover's overall Product Quality score rated by its users and customers.
Grover Product Information
Grover’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- https://www.getgrover.com/de
- Company Size
- 11-50 Employees
Industry
Ecommerce and Marketplaces
Grover Pricing
Grover ROI & Value For Money
5/5
Grover has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Grover's overall ROI score rated by its users and customers.
Grover Customer Satisfaction (CSAT)
Grover Customer Satisfaction (CSAT) Score
100 / 100
Grover has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Grover Customer Service
5/5
Grover has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Grover's overall Customer Service score rated by its users and customers.
About Grover's Customer Service
Address
Germany
Website
https://www.getgrover.com/de
Consumer vs. Employees
Grover scored a 100 for Net Promoter Score and a -100 for Employee Net Promoter Score. NPS gauges how likely a customer of Grover would recommend the brand to a friend. ENPS measures how likely Grover employees would recommend working at Grover to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
