26
NPS
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Grundfos
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About Grundfos' Brand
Grundfos is a corporate venture arm of Grundfos Holding. The firm prefers to invest in cleantech sector. The firm is headquartered in Bjerringbro, Denmark.
Brand at a Glance
85%
Customer Loyalty
4/5
Product Quality
3.9/5
Pricing
4.1/5
Customer Service
Grundfos NPS
Grundfos's Net Promoter Score (NPS) is a 26 with 53% Promoters, 20% Passives, and 27% Detractors. Net Promoter Score tracks whether Grundfos's customers would recommend using the product based on a scale of -100 to 100.
Grundfos Overall NPS
| 53% | Promoters |
|---|---|
| 20% | Passives |
| 27% | Detractors |
Grundfos NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2021 -50 | Sep 2021 | -50 |
Apr 2022 0 | Apr 2022 | 0 |
Sep 2022 0 | Sep 2022 | 0 |
Nov 2022 17 | Nov 2022 | 17 |
Mar 2023 13 | Mar 2023 | 13 |
Apr 2023 25 | Apr 2023 | 25 |
May 2023 33 | May 2023 | 33 |
Oct 2023 40 | Oct 2023 | 40 |
Dec 2023 27 | Dec 2023 | 27 |
Apr 2024 17 | Apr 2024 | 17 |
Aug 2024 22 | Aug 2024 | 22 |
Oct 2025 27 | Oct 2025 | 27 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Grundfos NPS by Gender
Grundfos's NPS was rated 34 by Male customers on Comparably.
Male
34
Grundfos's NPS was rated 34 by Male customers on Comparably.
67%
Promoters
0%
Passives
33%
Detractors
Female
N/A
Grundfos's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Grundfos NPS by Ethnicity
Grundfos's NPS was rated -25 points by African American/Black customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black -25 | African American/Black | -25 |
Grundfos Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of Grundfos users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Grundfos Customer Loyalty Score by Gender
Grundfos's Customer Loyalty score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Grundfos.
Male
100%
Yes
Female
N/A
Yes
Grundfos Customer Loyalty Score by Ethnicity
Grundfos's Customer Loyalty score was rated 78% by African American/Black customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Grundfos.
78
out of 100
African American/Black
Grundfos Product Quality
4/5
Grundfos has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Grundfos Product Information
Grundfos’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- www.grundfos.com
- Company Size
- 10,000+ Employees
Quick Insights into Grundfos Product Quality
Grundfos's Product Quality score was rated highest by Male customers.
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Ranked Grundfos Product Quality the Highest
Grundfos Product Quality Score by Gender
Grundfos's Product Quality score was rated 4.6 by Male customers on Comparably.
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Male
4.6/5
Female
N/A
Grundfos Product Quality Score by Ethnicity
Grundfos's Product Quality score was rated 4.5 stars by African American/Black customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Grundfos.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 4.5 | African American/Black | 4.5 |
Grundfos Pricing
Grundfos ROI & Value For Money
3.9/5
Grundfos has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Quick Insights into Grundfos ROI
Grundfos's ROI score was rated highest by African American/Black customers.
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Ranked Grundfos ROI the Highest
Grundfos ROI Score by Gender
Grundfos's ROI score was rated 3.6 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Grundfos.
Male
3.6/5
Female
N/A
Grundfos ROI Score by Ethnicity
Grundfos's ROI score was rated 3.9 stars by African American/Black customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Grundfos.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 3.9 | African American/Black | 3.9 |
Grundfos Customer Satisfaction (CSAT)
Grundfos Customer Satisfaction (CSAT) Score
82 / 100
Grundfos has an overall Customer Satisfaction score of 82 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
45%
Satisfied
37%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
9%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Grundfos Customer Satisfaction
Grundfos's Customer Satisfaction score was rated highest by African American/Black customers.
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Ranked Grundfos Customer Satisfaction the Highest
Grundfos Customer Satisfaction Score by Gender
Grundfos's Customer Satisfaction score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Grundfos.
100 / 100
MaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Grundfos Customer Satisfaction Score by Ethnicity
CSAT according to African American/Black
Grundfos' Customer Satisfaction (CSAT) score was rated 100% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Grundfos.
100 / 100
Very Satisfied
25%
Satisfied
75%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Grundfos Customer Service
4.1/5
Grundfos has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
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About Grundfos's Customer Service
Address
Poul Due Jensens Vej 7, Bjerringbro, 8850
Website
www.grundfos.com
Quick Insights into Grundfos Customer Service
Grundfos's Customer Service score was rated highest by African American/Black customers.
Sign Up to unlock insights into how customers have ranked Grundfos' Customer Service score.
Ranked Grundfos Customer Service the Highest
Grundfos Customer Service Score by Gender
Grundfos's Customer Service score was rated 4.1 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Grundfos.
Male
4.1/5
Female
N/A
Grundfos Customer Service Score by Ethnicity
Grundfos's Customer Service score was rated 4.2 stars by African American/Black customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Grundfos.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
African American/Black 4.2 | African American/Black | 4.2 |
Grundfos as an Employer
Consumer vs. Employees
Grundfos scored a 26 for Net Promoter Score and a -13 for Employee Net Promoter Score. NPS gauges how likely a customer of Grundfos would recommend the brand to a friend. ENPS measures how likely Grundfos employees would recommend working at Grundfos to a friend.
Net Promoter Score
26
NPS Score
| 53% | Promoters |
|---|---|
| 20% | Passive |
| 27% | Detractors |
Employee Net Promoter Score
-13
eNPS Score
| 37% | Promoters |
|---|---|
| 13% | Passive |
| 50% | Detractors |
