0
NPS
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Grupo Elektra
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About Grupo Elektra's Brand
Provider of financial services intended to provide high quality products and services.. The company's financial services are focused on the base of the socio-economic pyramid and is the largest provider of short-term non-bank loans.
Brand at a Glance
10%
Customer Loyalty
2.5/5
Product Quality
3.5/5
Pricing
3.5/5
Customer Service
Grupo Elektra NPS
Grupo Elektra's Net Promoter Score (NPS) is a 0 with 0% Promoters, 100% Passives, and 0% Detractors. Net Promoter Score tracks whether Grupo Elektra's customers would recommend using the product based on a scale of -100 to 100.
Grupo Elektra Overall NPS
| 0% | Promoters |
|---|---|
| 100% | Passives |
| 0% | Detractors |
Grupo Elektra NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2020 0 | Apr 2020 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Grupo Elektra Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Grupo Elektra users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Grupo Elektra Product Quality
2.5/5
Grupo Elektra has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Grupo Elektra's overall Product Quality score rated by its users and customers.
Grupo Elektra Product Information
Grupo Elektra’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- www.grupoelektra.com.mx
- Company Size
- 10,000+ Employees
Grupo Elektra Pricing
Grupo Elektra ROI & Value For Money
3.5/5
Grupo Elektra has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Grupo Elektra's overall ROI score rated by its users and customers.
Grupo Elektra Customer Service
3.5/5
Grupo Elektra has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Grupo Elektra's overall Customer Service score rated by its users and customers.
About Grupo Elektra's Customer Service
Address
Av. Insurgentes Sur No. 3579 Tlalpan, Mexico City, 14000 Barbados
Website
www.grupoelektra.com.mx
Phone Number
7
