57
NPS
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Brand Page
GruupMeet
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About GruupMeet's Brand
GruupMeet simplifies communication, flight alerts and logistics, across complex meetings and incentives.
Brand at a Glance
4/5
Product Quality
5/5
Pricing
5/5
Customer Service
GruupMeet NPS
GruupMeet's Net Promoter Score (NPS) is a 57 with 71% Promoters, 15% Passives, and 14% Detractors. Net Promoter Score tracks whether GruupMeet's customers would recommend using the product based on a scale of -100 to 100.
GruupMeet Overall NPS
| 71% | Promoters |
|---|---|
| 15% | Passives |
| 14% | Detractors |
GruupMeet NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 57 | Aug 2020 | 57 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
GruupMeet Product Quality
4/5
GruupMeet has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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GruupMeet Product Information
GruupMeet serves markets in the United States. GruupMeet supports iOS and Web devices and offers products for small, medium, and large sized businesses.
GruupMeet’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- https://gruupmeet.com/
- Company Size
- 1-10 Employees
Industry
Tech
SaaS
Travel
Languages Supported
English
Product Type
Event Management Software
GruupMeet Pricing
GruupMeet ROI & Value For Money
5/5
GruupMeet has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
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GruupMeet Pricing Plans
GruupMeet has a pricing structure that accommodates small, medium, and large businesses.
Who Uses GruupMeet?
Small Businesses
Medium Businesses
Large Enterprises
GruupMeet Customer Service
5/5
GruupMeet has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About GruupMeet's Customer Service
Address
9540 Garland Road, #381-252, Dallas, TX
Website
https://gruupmeet.com/
Consumer vs. Employees
GruupMeet scored a 57 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of GruupMeet would recommend the brand to a friend. ENPS measures how likely GruupMeet employees would recommend working at GruupMeet to a friend.
Net Promoter Score
57
NPS Score
| 71% | Promoters |
|---|---|
| 15% | Passive |
| 14% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
