38
NPS
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GTT Communications
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About GTT Communications' Brand
"GTT offers technology and data services that includes IPVPN services, global IP roaming, and web hosting and internet access."
Brand at a Glance
77%
Customer Loyalty
3.7/5
Product Quality
3.7/5
Pricing
3.7/5
Customer Service
GTT Communications NPS
GTT Communications's Net Promoter Score (NPS) is a 38 with 69% Promoters, 0% Passives, and 31% Detractors. Net Promoter Score tracks whether GTT Communications's customers would recommend using the product based on a scale of -100 to 100.
GTT Communications Overall NPS
| 69% | Promoters |
|---|---|
| 0% | Passives |
| 31% | Detractors |
GTT Communications NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2022 -100 | Jun 2022 | -100 |
Jan 2023 -100 | Jan 2023 | -100 |
Apr 2024 -100 | Apr 2024 | -100 |
Oct 2024 -100 | Oct 2024 | -100 |
Jun 2025 33 | Jun 2025 | 33 |
Dec 2025 39 | Dec 2025 | 39 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
GTT Communications NPS by Gender
Female customers rated GTT Communications's NPS 16 points higher than Male customers.
Male
34
GTT Communications's NPS was rated 34 by Male customers on Comparably.
67%
Promoters
0%
Passives
33%
Detractors
Female
50
GTT Communications's NPS was rated 50 by Female customers on Comparably.
75%
Promoters
0%
Passives
25%
Detractors
GTT Communications NPS by Ethnicity
GTT Communications's NPS was rated 42 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 42 | Caucasian | 42 |
GTT Communications NPS by Age
GTT Communications's NPS was rated the highest by customers ages 46-50, and the lowest by customers ages 56-60.
GTT Communications NPS by Usage
GTT Communications's NPS was rated the highest by customers who have used GTT Communications's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years 100 | 2 to 5 Years | 100 |
5 to 10 Years 0 | 5 to 10 Years | 0 |
GTT Communications Customer Loyalty
77%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
77% of GTT Communications users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
GTT Communications Customer Loyalty Score by Gender
Male customers rated GTT Communications's Customer Loyalty score 7% higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of GTT Communications.
Male
85%
Yes
Female
78%
Yes
GTT Communications Customer Loyalty Score by Ethnicity
GTT Communications's Customer Loyalty score was rated 74% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of GTT Communications.
74
out of 100
Caucasian
GTT Communications Customer Loyalty Score by Age
GTT Communications's Customer Loyalty score was rated the highest by customers ages 46-50, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of GTT Communications.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
46-50 100% | 46-50 | 100% |
56-60 78% | 56-60 | 78% |
GTT Communications Customer Loyalty Score by Usage
GTT Communications's Customer Loyalty score was rated the highest by customers who have used GTT Communications's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
GTT Communications Customer Loyalty Score by Industry
GTT Communications's Customer Loyalty score was rated 78% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
GTT Communications Product Quality
3.7/5
GTT Communications has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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GTT Communications Product Information
GTT Communications’s product quality score is a 3.7 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated GTT Communications's product the highest.
- Website
- https://www.gtt.net/
- Company Size
- 501-1,000 Employees
Industry
Telecommunications
Tech
Quick Insights into GTT Communications Product Quality
GTT Communications's Product Quality score was rated highest by customers who have used GTT Communications's products/services for 2 to 5 Years, and rated lowest by customers who have used GTT Communications's products/services for 5 to 10 Years.
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Ranked GTT Communications Product Quality the Highest
Ranked GTT Communications Product Quality the Lowest
GTT Communications Product Quality Score by Gender
Male customers rated GTT Communications's Product Quality score 0.2 stars higher than Female customers.
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Male
3.8/5
Female
3.6/5
GTT Communications Product Quality Score by Ethnicity
GTT Communications's Product Quality score was rated 4 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of GTT Communications.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4 | Caucasian | 4 |
GTT Communications Product Quality Score by Age
GTT Communications's Product Quality score was rated the highest by customers ages 46-50, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of GTT Communications.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
46-50 4.6 | 46-50 | 4.6 |
56-60 3.2 | 56-60 | 3.2 |
GTT Communications Product Quality Score by Usage
GTT Communications's Product Quality score was rated the highest by customers who have used GTT Communications's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
GTT Communications Product Quality Score by Industry
GTT Communications's Product Quality score was rated 4.4 stars by Tech industry customers.
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GTT Communications Pricing
GTT Communications ROI & Value For Money
3.7/5
GTT Communications has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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GTT Communications Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into GTT Communications ROI
GTT Communications's ROI score was rated highest by customers who have used GTT Communications's products/services for 2 to 5 Years, and rated lowest by customers who have used GTT Communications's products/services for 5 to 10 Years.
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Ranked GTT Communications ROI the Highest
Ranked GTT Communications ROI the Lowest
GTT Communications ROI Score by Gender
Male customers rated GTT Communications's ROI score 0.2 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of GTT Communications.
Male
3.8/5
Female
3.6/5
GTT Communications ROI Score by Ethnicity
GTT Communications's ROI score was rated 4 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of GTT Communications.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4 | Caucasian | 4 |
GTT Communications ROI Score by Age
GTT Communications's ROI score was rated the highest by customers ages 46-50, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full ROI by Age data of GTT Communications.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
46-50 4.6 | 46-50 | 4.6 |
56-60 3.2 | 56-60 | 3.2 |
GTT Communications ROI Score by Usage
GTT Communications's ROI score was rated the highest by customers who have used GTT Communications's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
GTT Communications ROI Score by Industry
GTT Communications's ROI score was rated 4.4 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
GTT Communications Customer Satisfaction (CSAT)
GTT Communications Customer Satisfaction (CSAT) Score
43 / 100
GTT Communications has an overall Customer Satisfaction score of 43 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
29%
Satisfied
14%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
14%
Very Dissatisfied
29%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into GTT Communications Customer Satisfaction
GTT Communications's Customer Satisfaction score was rated highest by Female customers.
Sign Up to unlock insights into how customers have ranked GTT Communications' Customer Satisfaction.
Ranked GTT Communications Customer Satisfaction the Highest
GTT Communications Customer Satisfaction Score by Gender
GTT Communications's Customer Satisfaction score was rated 75 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of GTT Communications.
75 / 100
FemaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 25% |
GTT Communications Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
GTT Communications' Customer Satisfaction (CSAT) score was rated 34% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of GTT Communications.
34 / 100
Very Satisfied
34%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
33%
GTT Communications Customer Satisfaction Score by Age
GTT Communications's Customer Satisfaction score was rated 34 points by customers ages 56-60 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of GTT Communications.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 56-60 | 34% |
GTT Communications Customer Satisfaction Score by Usage
GTT Communications's Customer Satisfaction score was rated 33 points by customers who have used GTT Communications's products/services for 5 to 10 Years.
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GTT Communications Customer Service
3.7/5
GTT Communications has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About GTT Communications's Customer Service
Address
Mc Lean, VA
Website
https://www.gtt.net/
Quick Insights into GTT Communications Customer Service
GTT Communications's Customer Service score was rated highest by customers who have used GTT Communications's products/services for 2 to 5 Years, and rated lowest by customers who have used GTT Communications's products/services for 5 to 10 Years.
Sign Up to unlock insights into how customers have ranked GTT Communications' Customer Service score.
Ranked GTT Communications Customer Service the Highest
Ranked GTT Communications Customer Service the Lowest
GTT Communications Customer Service Score by Gender
Female customers rated GTT Communications's Customer Service score 0.1 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of GTT Communications.
Male
3.6/5
Female
3.7/5
GTT Communications Customer Service Score by Ethnicity
GTT Communications's Customer Service score was rated 3.8 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of GTT Communications.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.8 | Caucasian | 3.8 |
GTT Communications Customer Service Score by Age
GTT Communications's Customer Service score was rated the highest by customers ages 46-50, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of GTT Communications.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
46-50 4.8 | 46-50 | 4.8 |
56-60 2.9 | 56-60 | 2.9 |
GTT Communications Customer Service Score by Usage
GTT Communications's Customer Service score was rated the highest by customers who have used GTT Communications's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
GTT Communications Customer Service Score by Industry
GTT Communications's Customer Service score was rated 4 stars by Tech industry customers.
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GTT Communications as an Employer
2.8/5
GTT Communications has a 2.8/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
GTT Communications scored a 38 for Net Promoter Score and a 33 for Employee Net Promoter Score. NPS gauges how likely a customer of GTT Communications would recommend the brand to a friend. ENPS measures how likely GTT Communications employees would recommend working at GTT Communications to a friend.
Net Promoter Score
38
NPS Score
| 69% | Promoters |
|---|---|
| 0% | Passive |
| 31% | Detractors |
Employee Net Promoter Score
33
eNPS Score
| 50% | Promoters |
|---|---|
| 33% | Passive |
| 17% | Detractors |
