27
NPS
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Guardant Health
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About Guardant Health's Brand
Guardant Health is a leading precision medicine company focused on guarding wellness and giving every person more time free from cancer. Founded in 2012, Guardant is transforming patient care by providing critical insights into what drives disease through its advanced blood and tissue tests, real-world data and AI analytics. Guardant Health has commercially launched Guardant360®, Guardant360® CDx, Guardant360 TissueNext®, Guardant360 Response™, and GuardantINFINITY™ tests for advanced-stage cancer patients, and Guardant Reveal® for early-stage cancer patients. The Guardant Health screening portfolio includes the FDA-approved Shield™ blood test colorectal cancer screening.
Brand at a Glance
60%
Customer Loyalty
3.4/5
Product Quality
3.4/5
Pricing
3.5/5
Customer Service
Guardant Health NPS
Guardant Health's Net Promoter Score (NPS) is a 27 with 55% Promoters, 17% Passives, and 28% Detractors. Net Promoter Score tracks whether Guardant Health's customers would recommend using the product based on a scale of -100 to 100.
Guardant Health Overall NPS
| 55% | Promoters |
|---|---|
| 17% | Passives |
| 28% | Detractors |
Guardant Health NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2022 80 | Jul 2022 | 80 |
Jul 2023 49 | Jul 2023 | 49 |
Aug 2023 63 | Aug 2023 | 63 |
Oct 2023 55 | Oct 2023 | 55 |
Nov 2023 63 | Nov 2023 | 63 |
Feb 2024 58 | Feb 2024 | 58 |
May 2024 62 | May 2024 | 62 |
Jun 2024 64 | Jun 2024 | 64 |
Aug 2024 53 | Aug 2024 | 53 |
Feb 2025 43 | Feb 2025 | 43 |
Apr 2025 34 | Apr 2025 | 34 |
Jul 2025 27 | Jul 2025 | 27 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Guardant Health NPS by Gender
Female customers rated Guardant Health's NPS 34 points higher than Male customers.
Male
-34
Guardant Health's NPS was rated -34 by Male customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
Female
0
Guardant Health's NPS was rated by Female customers on Comparably.
33%
Promoters
34%
Passives
33%
Detractors
Guardant Health NPS by Ethnicity
Guardant Health's NPS was rated -100 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
Guardant Health Customer Loyalty
60%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
60% of Guardant Health users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Guardant Health Customer Loyalty Score by Gender
Female customers rated Guardant Health's Customer Loyalty score 60% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Guardant Health.
Male
40%
Yes
Female
100%
Yes
Guardant Health Customer Loyalty Score by Ethnicity
Guardant Health's Customer Loyalty score was rated 40% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Guardant Health.
40
out of 100
Caucasian
Guardant Health Product Quality
3.4/5
Guardant Health has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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Guardant Health Product Information
Guardant Health’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- http://guardanthealth.com
- Company Size
- 1,001-5,000 Employees
Industry
Biotech and Pharmaceuticals
Quick Insights into Guardant Health Product Quality
Guardant Health's Product Quality score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked Guardant Health Product Quality the Highest
Ranked Guardant Health Product Quality the Lowest
Guardant Health Product Quality Score by Gender
Female customers rated Guardant Health's Product Quality score 1.5 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Guardant Health.
Male
2/5
Female
3.5/5
Guardant Health Product Quality Score by Ethnicity
Guardant Health's Product Quality score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Guardant Health.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Guardant Health Pricing
Guardant Health ROI & Value For Money
3.4/5
Guardant Health has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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Quick Insights into Guardant Health ROI
Guardant Health's ROI score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked Guardant Health ROI the Highest
Ranked Guardant Health ROI the Lowest
Guardant Health ROI Score by Gender
Female customers rated Guardant Health's ROI score 1.8 stars higher than Male customers.
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Male
2/5
Female
3.8/5
Guardant Health ROI Score by Ethnicity
Guardant Health's ROI score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Guardant Health.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Guardant Health Customer Satisfaction (CSAT)
Guardant Health Customer Satisfaction (CSAT) Score
45 / 100
Guardant Health has an overall Customer Satisfaction score of 45 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
27%
Satisfied
18%
Neither Satisfied nor Dissatisfied
18%
Dissatisfied
18%
Very Dissatisfied
19%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Guardant Health Customer Service
3.5/5
Guardant Health has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Guardant Health's Customer Service
Address
3100 Hanover Street, Palo Alto, CA 94304
Website
http://guardanthealth.com
Phone Number
855.698.8887
Guardant Health's Social Links
Quick Insights into Guardant Health Customer Service
Guardant Health's Customer Service score was rated highest by Female customers, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked Guardant Health's Customer Service score.
Ranked Guardant Health Customer Service the Highest
Ranked Guardant Health Customer Service the Lowest
Guardant Health Customer Service Score by Gender
Female customers rated Guardant Health's Customer Service score 1.5 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Guardant Health.
Male
1.8/5
Female
3.3/5
Guardant Health Customer Service Score by Ethnicity
Guardant Health's Customer Service score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Guardant Health.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Guardant Health as an Employer
2.4/5
Guardant Health has a 2.4/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
Guardant Health scored a 27 for Net Promoter Score and a -53 for Employee Net Promoter Score. NPS gauges how likely a customer of Guardant Health would recommend the brand to a friend. ENPS measures how likely Guardant Health employees would recommend working at Guardant Health to a friend.
Net Promoter Score
27
NPS Score
| 55% | Promoters |
|---|---|
| 17% | Passive |
| 28% | Detractors |
Employee Net Promoter Score
-53
eNPS Score
| 16% | Promoters |
|---|---|
| 15% | Passive |
| 69% | Detractors |
