12
NPS
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GuardiCore
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About GuardiCore's Brand
GuardiCore provides network security solutions for software defined data centers.
Brand at a Glance
71%
Customer Loyalty
3.8/5
Product Quality
3.7/5
Pricing
4.1/5
Customer Service
GuardiCore CMO
Chris Gaebler
Chris Gaebler serves as the Chief Marketing Officer of GuardiCore. Chris started at GuardiCore in Nov of 2018. Chris currently resides in the Greater Boston Area.
GuardiCore NPS
GuardiCore's Net Promoter Score (NPS) is a 12 with 53% Promoters, 6% Passives, and 41% Detractors. Net Promoter Score tracks whether GuardiCore's customers would recommend using the product based on a scale of -100 to 100.
GuardiCore Overall NPS
| 53% | Promoters |
|---|---|
| 6% | Passives |
| 41% | Detractors |
GuardiCore NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2021 0 | Jun 2021 | 0 |
Jul 2021 0 | Jul 2021 | 0 |
Sep 2021 -25 | Sep 2021 | -25 |
Feb 2022 -40 | Feb 2022 | -40 |
May 2022 25 | May 2022 | 25 |
Dec 2022 14 | Dec 2022 | 14 |
Mar 2023 -1 | Mar 2023 | -1 |
May 2023 7 | May 2023 | 7 |
May 2025 10 | May 2025 | 10 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
GuardiCore NPS by Gender
GuardiCore's NPS was rated 34 by Male customers on Comparably.
Male
34
GuardiCore's NPS was rated 34 by Male customers on Comparably.
67%
Promoters
0%
Passives
33%
Detractors
Female
N/A
GuardiCore's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
GuardiCore NPS by Ethnicity
GuardiCore's NPS was rated -20 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -20 | Caucasian | -20 |
GuardiCore Customer Reviews
Out of the 2 GuardiCore customer reviews 2 were positive and 0 were constructive. GuardiCore customer reviews reflect that all customers have a favorable experience using the products/services of the company.
GuardiCore Customer Loyalty
71%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
71% of GuardiCore users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
GuardiCore Customer Loyalty Score by Gender
GuardiCore's Customer Loyalty score was rated 70 by Male customers on Comparably.
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Male
70%
Yes
Female
N/A
Yes
GuardiCore Customer Loyalty Score by Ethnicity
GuardiCore's Customer Loyalty score was rated 46% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of GuardiCore.
46
out of 100
Caucasian
GuardiCore Product Quality
3.8/5
GuardiCore has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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GuardiCore Product Information
GuardiCore’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- http://guardicore.com
- Company Size
- 51-200 Employees
Industry
Tech
Big Data
Business Services
Enterprise
Government & Legal
Hardware and Devices
SaaS
Quick Insights into GuardiCore Product Quality
GuardiCore's Product Quality score was rated highest by Male customers.
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Ranked GuardiCore Product Quality the Highest
GuardiCore Product Quality Score by Gender
GuardiCore's Product Quality score was rated 4 by Male customers on Comparably.
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Male
4/5
Female
N/A
GuardiCore Product Quality Score by Ethnicity
GuardiCore's Product Quality score was rated 3.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of GuardiCore.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
GuardiCore Pricing
GuardiCore ROI & Value For Money
3.7/5
GuardiCore has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Quick Insights into GuardiCore ROI
GuardiCore's ROI score was rated highest by Male customers.
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Ranked GuardiCore ROI the Highest
GuardiCore ROI Score by Gender
GuardiCore's ROI score was rated 4.1 by Male customers on Comparably.
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Male
4.1/5
Female
N/A
GuardiCore ROI Score by Ethnicity
GuardiCore's ROI score was rated 3.2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of GuardiCore.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.2 | Caucasian | 3.2 |
GuardiCore Customer Satisfaction (CSAT)
GuardiCore Customer Satisfaction (CSAT) Score
58 / 100
GuardiCore has an overall Customer Satisfaction score of 58 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
8%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
8%
Very Dissatisfied
17%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
GuardiCore Customer Service
4.1/5
GuardiCore has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
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About GuardiCore's Customer Service
Address
Levinstein Tower, 23rd floor, 23 Menachem Begin Road, Tell, TX 6618356 Israel
Website
http://guardicore.com
Quick Insights into GuardiCore Customer Service
GuardiCore's Customer Service score was rated highest by Male customers.
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Ranked GuardiCore Customer Service the Highest
GuardiCore Customer Service Score by Gender
GuardiCore's Customer Service score was rated 4.4 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of GuardiCore.
Male
4.4/5
Female
N/A
GuardiCore Customer Service Score by Ethnicity
GuardiCore's Customer Service score was rated 3.7 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of GuardiCore.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.7 | Caucasian | 3.7 |
GuardiCore as an Employer
3.8/5
GuardiCore has a 3.8/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
GuardiCore scored a 12 for Net Promoter Score and a 40 for Employee Net Promoter Score. NPS gauges how likely a customer of GuardiCore would recommend the brand to a friend. ENPS measures how likely GuardiCore employees would recommend working at GuardiCore to a friend.
Net Promoter Score
12
NPS Score
| 53% | Promoters |
|---|---|
| 6% | Passive |
| 41% | Detractors |
Employee Net Promoter Score
40
eNPS Score
| 60% | Promoters |
|---|---|
| 20% | Passive |
| 20% | Detractors |
