100
NPS
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GuideCX
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About GuideCX's Brand
GuideCX® is a client implementation and onboarding platform that keeps your clients at the center of every project by providing complete visibility into the work.
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
5/5
Pricing
5/5
Customer Service
GuideCX NPS
GuideCX's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether GuideCX's customers would recommend using the product based on a scale of -100 to 100.
GuideCX Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
GuideCX NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2022 100 | Dec 2022 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
GuideCX Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of GuideCX users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
GuideCX Product Quality
4/5
GuideCX has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock GuideCX's overall Product Quality score rated by its users and customers.
GuideCX Product Information
GuideCX’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.guidecx.com/
- Company Size
- 51-200 Employees
Industry
Tech
SaaS
GuideCX Pricing
GuideCX ROI & Value For Money
5/5
GuideCX has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock GuideCX's overall ROI score rated by its users and customers.
GuideCX Customer Satisfaction (CSAT)
GuideCX Customer Satisfaction (CSAT) Score
100 / 100
GuideCX has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
GuideCX Customer Service
5/5
GuideCX has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock GuideCX's overall Customer Service score rated by its users and customers.
About GuideCX's Customer Service
Address
12159 Business Park Dr, Draper, UT 84020
Website
http://www.guidecx.com/
Phone Number
801-455-5008
GuideCX as an Employer
Consumer vs. Employees
GuideCX scored a 100 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of GuideCX would recommend the brand to a friend. ENPS measures how likely GuideCX employees would recommend working at GuideCX to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
