-11
NPS
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Gul Ahmed Textile
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About Gul Ahmed Textile's Brand
Brand at a Glance
66%
Customer Loyalty
3.5/5
Product Quality
2.8/5
Pricing
3.1/5
Customer Service
Gul Ahmed Textile NPS
Gul Ahmed Textile's Net Promoter Score (NPS) is a -11 with 33% Promoters, 23% Passives, and 44% Detractors. Net Promoter Score tracks whether Gul Ahmed Textile's customers would recommend using the product based on a scale of -100 to 100.
Gul Ahmed Textile Overall NPS
| 33% | Promoters |
|---|---|
| 23% | Passives |
| 44% | Detractors |
Gul Ahmed Textile NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2021 100 | Jun 2021 | 100 |
Oct 2021 0 | Oct 2021 | 0 |
Apr 2022 -33 | Apr 2022 | -33 |
Apr 2023 -25 | Apr 2023 | -25 |
May 2023 -40 | May 2023 | -40 |
Aug 2023 -17 | Aug 2023 | -17 |
Feb 2024 -29 | Feb 2024 | -29 |
Apr 2024 -25 | Apr 2024 | -25 |
Nov 2024 -11 | Nov 2024 | -11 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Gul Ahmed Textile NPS by Gender
Gul Ahmed Textile's NPS was rated -40 by Female customers on Comparably.
Female
-40
Gul Ahmed Textile's NPS was rated -40 by Female customers on Comparably.
20%
Promoters
20%
Passives
60%
Detractors
Male
N/A
Gul Ahmed Textile's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Gul Ahmed Textile NPS by Ethnicity
Gul Ahmed Textile's NPS was rated -25 points by Asian or Pacific Islander customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander -25 | Asian or Pacific Islander | -25 |
Gul Ahmed Textile NPS by Age
Gul Ahmed Textile's NPS was rated -40 points by customers ages 18-25 on Comparably.
Gul Ahmed Textile Customer Reviews
Out of the 2 Gul Ahmed Textile customer reviews 0 were positive and 2 were constructive. Gul Ahmed Textile customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Gul Ahmed Textile Customer Loyalty
66%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
66% of Gul Ahmed Textile users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Gul Ahmed Textile Customer Loyalty Score by Gender
Gul Ahmed Textile's Customer Loyalty score was rated 64 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Gul Ahmed Textile.
Female
64%
Yes
Male
N/A
Yes
Gul Ahmed Textile Customer Loyalty Score by Ethnicity
Gul Ahmed Textile's Customer Loyalty score was rated 78% by Asian or Pacific Islander customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Gul Ahmed Textile.
78
out of 100
Asian or Pacific Islander
Gul Ahmed Textile Customer Loyalty Score by Age
Gul Ahmed Textile's Customer Loyalty score was rated 64% by customers ages 18-25 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 64% | 18-25 | 64% |
Gul Ahmed Textile Product Quality
3.5/5
Gul Ahmed Textile has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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Gul Ahmed Textile Product Information
Gul Ahmed Textile’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- http://www.gulahmed.com
- Company Size
- 1,001-5,000 Employees
Quick Insights into Gul Ahmed Textile Product Quality
Gul Ahmed Textile's Product Quality score was rated highest by Asian or Pacific Islander customers.
Sign Up to unlock insights into how customers have ranked Gul Ahmed Textile's Product Quality.
Ranked Gul Ahmed Textile Product Quality the Highest
Gul Ahmed Textile Product Quality Score by Gender
Gul Ahmed Textile's Product Quality score was rated 3.2 by Female customers on Comparably.
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Female
3.2/5
Male
N/A
Gul Ahmed Textile Product Quality Score by Ethnicity
Gul Ahmed Textile's Product Quality score was rated 3.4 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Gul Ahmed Textile.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 3.4 | Asian or Pacific Islander | 3.4 |
Gul Ahmed Textile Product Quality Score by Age
Gul Ahmed Textile's Product Quality score was rated 3.2 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Gul Ahmed Textile.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.2 | 18-25 | 3.2 |
Gul Ahmed Textile Pricing
Gul Ahmed Textile ROI & Value For Money
2.8/5
Gul Ahmed Textile has a value for money and ROI score of 2.8 out of 5 stars rated by its users and customers.
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Quick Insights into Gul Ahmed Textile ROI
Gul Ahmed Textile's ROI score was rated highest by customers ages 18-25.
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Ranked Gul Ahmed Textile ROI the Highest
Gul Ahmed Textile ROI Score by Gender
Gul Ahmed Textile's ROI score was rated 2.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Gul Ahmed Textile.
Female
2.5/5
Male
N/A
Gul Ahmed Textile ROI Score by Ethnicity
Gul Ahmed Textile's ROI score was rated 2.5 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Gul Ahmed Textile.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 2.5 | Asian or Pacific Islander | 2.5 |
Gul Ahmed Textile ROI Score by Age
Gul Ahmed Textile's ROI score was rated 2.5 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Gul Ahmed Textile.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 2.5 | 18-25 | 2.5 |
Gul Ahmed Textile Customer Satisfaction (CSAT)
Gul Ahmed Textile Customer Satisfaction (CSAT) Score
71 / 100
Gul Ahmed Textile has an overall Customer Satisfaction score of 71 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
14%
Satisfied
57%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
0%
Very Dissatisfied
15%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Gul Ahmed Textile Customer Satisfaction
Gul Ahmed Textile's Customer Satisfaction score was rated highest by customers ages 18-25.
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Ranked Gul Ahmed Textile Customer Satisfaction the Highest
Gul Ahmed Textile Customer Satisfaction Score by Gender
Gul Ahmed Textile's Customer Satisfaction score was rated 50 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Gul Ahmed Textile.
50 / 100
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 50% | |
Neither Satisfied nor Dissatisfied | 25% | |
Dissatisfied | 0% | |
Very Dissatisfied | 25% |
Gul Ahmed Textile Customer Satisfaction Score by Ethnicity
CSAT according to Asian or Pacific Islander
Gul Ahmed Textile's Customer Satisfaction (CSAT) score was rated 33% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Gul Ahmed Textile.
33 / 100
Very Satisfied
0%
Satisfied
33%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
34%
Gul Ahmed Textile Customer Satisfaction Score by Age
Gul Ahmed Textile's Customer Satisfaction score was rated 50 points by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Gul Ahmed Textile.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 50% |
Gul Ahmed Textile Customer Service
3.1/5
Gul Ahmed Textile has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
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About Gul Ahmed Textile's Customer Service
Address
Pakistan
Website
http://www.gulahmed.com
Quick Insights into Gul Ahmed Textile Customer Service
Gul Ahmed Textile's Customer Service score was rated highest by customers ages 18-25.
Sign Up to unlock insights into how customers have ranked Gul Ahmed Textile's Customer Service score.
Ranked Gul Ahmed Textile Customer Service the Highest
Gul Ahmed Textile Customer Service Score by Gender
Gul Ahmed Textile's Customer Service score was rated 2.8 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Gul Ahmed Textile.
Female
2.8/5
Male
N/A
Gul Ahmed Textile Customer Service Score by Ethnicity
Gul Ahmed Textile's Customer Service score was rated 2.7 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Gul Ahmed Textile.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Asian or Pacific Islander 2.7 | Asian or Pacific Islander | 2.7 |
Gul Ahmed Textile Customer Service Score by Age
Gul Ahmed Textile's Customer Service score was rated 2.8 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Gul Ahmed Textile.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 2.8 | 18-25 | 2.8 |
Consumer vs. Employees
Gul Ahmed Textile scored a -11 for Net Promoter Score and a 67 for Employee Net Promoter Score. NPS gauges how likely a customer of Gul Ahmed Textile would recommend the brand to a friend. ENPS measures how likely Gul Ahmed Textile employees would recommend working at Gul Ahmed Textile to a friend.
Net Promoter Score
-11
NPS Score
| 33% | Promoters |
|---|---|
| 23% | Passive |
| 44% | Detractors |
Employee Net Promoter Score
67
eNPS Score
| 67% | Promoters |
|---|---|
| 33% | Passive |
| 0% | Detractors |
