67
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Gust
Marketing or Exec? Claim Your Free Account
About Gust's Brand
Brand at a Glance
83%
Customer Loyalty
3.5/5
Product Quality
3.9/5
Pricing
3.5/5
Customer Service
Gust NPS
Gust's Net Promoter Score (NPS) is a 67 with 67% Promoters, 33% Passives, and 0% Detractors. Net Promoter Score tracks whether Gust's customers would recommend using the product based on a scale of -100 to 100.
Gust Overall NPS
| 67% | Promoters |
|---|---|
| 33% | Passives |
| 0% | Detractors |
Gust NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2022 0 | Nov 2022 | 0 |
May 2023 50 | May 2023 | 50 |
Aug 2024 66 | Aug 2024 | 66 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Gust Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Gust users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Gust Product Quality
3.5/5
Gust has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Gust's overall Product Quality score rated by its users and customers.
Gust Product Information
Gust’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- http://www.gust.com
- Company Size
- 51-200 Employees
Industry
Small Business Services
Venture Capital & Private Equity
Gust Pricing
Gust ROI & Value For Money
3.9/5
Gust has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Gust's overall ROI score rated by its users and customers.
Gust Customer Satisfaction (CSAT)
Gust Customer Satisfaction (CSAT) Score
67 / 100
Gust has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
34%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Gust Customer Service
3.5/5
Gust has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Gust's overall Customer Service score rated by its users and customers.
About Gust's Customer Service
Address
44 West 28th Street, 10001
Website
http://www.gust.com
Phone Number
1-212-228-8770
Gust's Social Links
Gust as an Employer
2.9/5
Gust has a 2.9/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Gust scored a 67 for Net Promoter Score and a -34 for Employee Net Promoter Score. NPS gauges how likely a customer of Gust would recommend the brand to a friend. ENPS measures how likely Gust employees would recommend working at Gust to a friend.
Net Promoter Score
67
NPS Score
| 67% | Promoters |
|---|---|
| 33% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-34
eNPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
