-60
NPS
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Guthy|Renker
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About Guthy|Renker's Brand
Brand at a Glance
100%
Customer Loyalty
3.3/5
Product Quality
5/5
Pricing
5/5
Customer Service
Guthy|Renker NPS
Guthy|Renker's Net Promoter Score (NPS) is a -60 with 20% Promoters, 0% Passives, and 80% Detractors. Net Promoter Score tracks whether Guthy|Renker's customers would recommend using the product based on a scale of -100 to 100.
Guthy|Renker Overall NPS
| 20% | Promoters |
|---|---|
| 0% | Passives |
| 80% | Detractors |
Guthy|Renker NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2023 -100 | Feb 2023 | -100 |
Aug 2023 0 | Aug 2023 | 0 |
Feb 2024 -33 | Feb 2024 | -33 |
Jul 2024 -50 | Jul 2024 | -50 |
Mar 2025 -60 | Mar 2025 | -60 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Guthy|Renker Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Guthy|Renker users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Guthy|Renker Product Quality
3.3/5
Guthy|Renker has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
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Guthy|Renker Product Information
Guthy|Renker’s product quality score is a 3.3 out of 5 as rated by its users and customers.
- Company Size
- 201-500 Employees
Industry
Tech
Marketing and Advertising
Guthy|Renker Pricing
Guthy|Renker ROI & Value For Money
5/5
Guthy|Renker has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
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Guthy|Renker Customer Satisfaction (CSAT)
Guthy|Renker Customer Satisfaction (CSAT) Score
33 / 100
Guthy|Renker has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
67%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Guthy|Renker Customer Service
5/5
Guthy|Renker has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Guthy|Renker's Customer Service
Website
https://www.guthy-renker.com/
Guthy|Renker as an Employer
2.8/5
Guthy|Renker has a 2.8/5 stars for its overall company culture rated by their employees
bottom
30%
Consumer vs. Employees
Guthy|Renker scored a -60 for Net Promoter Score and a -51 for Employee Net Promoter Score. NPS gauges how likely a customer of Guthy|Renker would recommend the brand to a friend. ENPS measures how likely Guthy|Renker employees would recommend working at Guthy|Renker to a friend.
Net Promoter Score
-60
NPS Score
| 20% | Promoters |
|---|---|
| 0% | Passive |
| 80% | Detractors |
Employee Net Promoter Score
-51
eNPS Score
| 16% | Promoters |
|---|---|
| 17% | Passive |
| 67% | Detractors |
