0
NPS
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GW Pharmaceuticals
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About GW Pharmaceuticals' Brand
GW Pharmaceuticals was founded in 1998 and is listed on both the NASDAQ Global Market (GWPH) and AIM, a market of the London Stock
Brand at a Glance
10%
Customer Loyalty
2.5/5
Product Quality
2.5/5
Pricing
2.5/5
Customer Service
GW Pharmaceuticals NPS
GW Pharmaceuticals's Net Promoter Score (NPS) is a 0 with 0% Promoters, 100% Passives, and 0% Detractors. Net Promoter Score tracks whether GW Pharmaceuticals's customers would recommend using the product based on a scale of -100 to 100.
GW Pharmaceuticals Overall NPS
| 0% | Promoters |
|---|---|
| 100% | Passives |
| 0% | Detractors |
GW Pharmaceuticals NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2021 0 | Sep 2021 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
GW Pharmaceuticals Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of GW Pharmaceuticals users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
GW Pharmaceuticals Product Quality
2.5/5
GW Pharmaceuticals has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock GW Pharmaceuticals' overall Product Quality score rated by its users and customers.
GW Pharmaceuticals Product Information
GW Pharmaceuticals’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- http://gwpharm.com
- Company Size
- 201-500 Employees
Industry
Tech
Biotech and Pharmaceuticals
Consumer Services
Healthcare
GW Pharmaceuticals Pricing
GW Pharmaceuticals ROI & Value For Money
2.5/5
GW Pharmaceuticals has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock GW Pharmaceuticals' overall ROI score rated by its users and customers.
GW Pharmaceuticals Customer Satisfaction (CSAT)
GW Pharmaceuticals Customer Satisfaction (CSAT) Score
100 / 100
GW Pharmaceuticals has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
GW Pharmaceuticals Customer Service
2.5/5
GW Pharmaceuticals has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock GW Pharmaceuticals' overall Customer Service score rated by its users and customers.
About GW Pharmaceuticals's Customer Service
Address
Salisbury Road, SP4 0JQ United Kingdom
Website
http://gwpharm.com
Phone Number
+44 1980 557000
GW Pharmaceuticals as an Employer
4.2/5
GW Pharmaceuticals has a 4.2/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
GW Pharmaceuticals scored a 0 for Net Promoter Score and a -34 for Employee Net Promoter Score. NPS gauges how likely a customer of GW Pharmaceuticals would recommend the brand to a friend. ENPS measures how likely GW Pharmaceuticals employees would recommend working at GW Pharmaceuticals to a friend.
Net Promoter Score
0
NPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-34
eNPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
