20
NPS
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Brand Page
Gymshark
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About Gymshark's Brand
Brand at a Glance
65%
Customer Loyalty
3.9/5
Product Quality
3/5
Pricing
3.7/5
Customer Service
Gymshark NPS
Gymshark's Net Promoter Score (NPS) is a 20 with 40% Promoters, 40% Passives, and 20% Detractors. Net Promoter Score tracks whether Gymshark's customers would recommend using the product based on a scale of -100 to 100.
Gymshark Overall NPS
| 40% | Promoters |
|---|---|
| 40% | Passives |
| 20% | Detractors |
Gymshark NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2022 0 | Sep 2022 | 0 |
Apr 2023 0 | Apr 2023 | 0 |
Jun 2023 25 | Jun 2023 | 25 |
Jul 2023 0 | Jul 2023 | 0 |
Apr 2024 17 | Apr 2024 | 17 |
May 2024 -1 | May 2024 | -1 |
Nov 2024 0 | Nov 2024 | 0 |
Mar 2025 11 | Mar 2025 | 11 |
Apr 2026 20 | Apr 2026 | 20 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Gymshark Customer Loyalty
65%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
65% of Gymshark users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Gymshark Product Quality
3.9/5
Gymshark has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Gymshark's overall Product Quality score rated by its users and customers.
Gymshark Product Information
Gymshark’s product quality score is a 3.9 out of 5 as rated by its users and customers.
- Website
- https://www.gymshark.com/
Gymshark Pricing
Gymshark ROI & Value For Money
3/5
Gymshark has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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Gymshark Customer Satisfaction (CSAT)
Gymshark Customer Satisfaction (CSAT) Score
100 / 100
Gymshark has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
14%
Satisfied
86%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Gymshark Customer Service
3.7/5
Gymshark has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Gymshark's overall Customer Service score rated by its users and customers.
About Gymshark's Customer Service
Website
https://www.gymshark.com/
Gymshark as an Employer
Consumer vs. Employees
Gymshark scored a 20 for Net Promoter Score and a -100 for Employee Net Promoter Score. NPS gauges how likely a customer of Gymshark would recommend the brand to a friend. ENPS measures how likely Gymshark employees would recommend working at Gymshark to a friend.
Net Promoter Score
20
NPS Score
| 40% | Promoters |
|---|---|
| 40% | Passive |
| 20% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
