0
NPS
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gyro
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About gyro's Brand
Gyro is a global ideas shop with 600 creative minds spread across the globe.
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
gyro NPS
gyro's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether gyro's customers would recommend using the product based on a scale of -100 to 100.
gyro Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
gyro NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 100 | Apr 2022 | 100 |
Feb 2023 0 | Feb 2023 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
gyro Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of gyro users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
gyro Product Quality
1.5/5
gyro has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock gyro's overall Product Quality score rated by its users and customers.
gyro Product Information
gyro’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- https://www.gyro.com/
- Company Size
- 501-1,000 Employees
Industry
AdTech
gyro Pricing
gyro ROI & Value For Money
1.5/5
gyro has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock gyro's overall ROI score rated by its users and customers.
gyro Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
gyro Customer Service
1.5/5
gyro has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About gyro's Customer Service
Address
15 Macklin Street, York, NY WC2B 5NG
Website
https://www.gyro.com/
gyro as an Employer
2.2/5
gyro has a 2.2/5 stars for its overall company culture rated by their employees
top
35%
Consumer vs. Employees
gyro scored a 0 for Net Promoter Score and a -67 for Employee Net Promoter Score. NPS gauges how likely a customer of gyro would recommend the brand to a friend. ENPS measures how likely gyro employees would recommend working at gyro to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-67
eNPS Score
| 0% | Promoters |
|---|---|
| 33% | Passive |
| 67% | Detractors |
