0
NPS
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H.Bloom
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About H.Bloom's Brand
H.BLOOM is an e-commerce company hand-delivering luxury floral arrangements to individuals and businesses in New York.
Brand at a Glance
1.5/5
Product Quality
H.Bloom NPS
H.Bloom's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether H.Bloom's customers would recommend using the product based on a scale of -100 to 100.
H.Bloom Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
H.Bloom NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2020 100 | Dec 2020 | 100 |
May 2022 0 | May 2022 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
H.Bloom Product Quality
1.5/5
H.Bloom has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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H.Bloom Product Information
H.Bloom’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://hbloom.com
- Company Size
- 11-50 Employees
Industry
Tech
Business Services
Consumer Services
Ecommerce and Marketplaces
Enterprise
H.Bloom Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
H.Bloom as an Employer
3.4/5
H.Bloom has a 3.4/5 stars for its overall company culture rated by their employees
bottom
25%
Consumer vs. Employees
H.Bloom scored a 0 for Net Promoter Score and a -26 for Employee Net Promoter Score. NPS gauges how likely a customer of H.Bloom would recommend the brand to a friend. ENPS measures how likely H.Bloom employees would recommend working at H.Bloom to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-26
eNPS Score
| 23% | Promoters |
|---|---|
| 28% | Passive |
| 49% | Detractors |
