25
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
H2O.ai
Marketing or Exec? Claim Your Free Account
About H2O.ai's Brand
Fast Scalable Machine Learning API For Smarter Applications
Brand at a Glance
73%
Customer Loyalty
3.7/5
Product Quality
3.8/5
Pricing
3.9/5
Customer Service
H2O.ai NPS
H2O.ai's Net Promoter Score (NPS) is a 25 with 50% Promoters, 25% Passives, and 25% Detractors. Net Promoter Score tracks whether H2O.ai's customers would recommend using the product based on a scale of -100 to 100.
H2O.ai Overall NPS
| 50% | Promoters |
|---|---|
| 25% | Passives |
| 25% | Detractors |
H2O.ai NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2020 0 | Jul 2020 | 0 |
Jan 2022 50 | Jan 2022 | 50 |
Jan 2024 66 | Jan 2024 | 66 |
Nov 2024 25 | Nov 2024 | 25 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
H2O.ai Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of H2O.ai users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
H2O.ai Product Quality
3.7/5
H2O.ai has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock H2O.ai's overall Product Quality score rated by its users and customers.
H2O.ai Product Information
H2O.ai’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://h2o.ai
- Company Size
- 11-50 Employees
Industry
Tech
Computer Software
AI, Big Data and Analytics
Analytics
Big Data
SaaS
H2O.ai Pricing
H2O.ai ROI & Value For Money
3.8/5
H2O.ai has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock H2O.ai's overall ROI score rated by its users and customers.
H2O.ai Customer Satisfaction (CSAT)
H2O.ai Customer Satisfaction (CSAT) Score
100 / 100
H2O.ai has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
H2O.ai Customer Service
3.9/5
H2O.ai has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock H2O.ai's overall Customer Service score rated by its users and customers.
About H2O.ai's Customer Service
Address
Mountain View, CA 94043
Website
http://h2o.ai
H2O.ai as an Employer
4.1/5
H2O.ai has a 4.1/5 stars for its overall company culture rated by their employees
top
35%
Consumer vs. Employees
H2O.ai scored a 25 for Net Promoter Score and a 50 for Employee Net Promoter Score. NPS gauges how likely a customer of H2O.ai would recommend the brand to a friend. ENPS measures how likely H2O.ai employees would recommend working at H2O.ai to a friend.
Net Promoter Score
25
NPS Score
| 50% | Promoters |
|---|---|
| 25% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
50
eNPS Score
| 70% | Promoters |
|---|---|
| 10% | Passive |
| 20% | Detractors |
