0
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
H5
Marketing or Exec? Claim Your Free Account
About H5 Brand
H5 is a provider of e-discovery, technology-assisted review, and case preparation support.
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
5/5
Pricing
5/5
Customer Service
H5 NPS
H5's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether H5's customers would recommend using the product based on a scale of -100 to 100.
H5 Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
H5 NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 -100 | Jan 2022 | -100 |
Aug 2023 0 | Aug 2023 | 0 |
Sep 2023 33 | Sep 2023 | 33 |
Oct 2023 0 | Oct 2023 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
H5 Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of H5 users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
H5 Product Quality
4/5
H5 has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock H5 overall Product Quality score rated by its users and customers.
H5 Product Information
H5’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://h5.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Business Services
Enterprise
Government & Legal
SaaS
H5 Pricing
H5 ROI & Value For Money
5/5
H5 has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock H5 overall ROI score rated by its users and customers.
H5 Customer Satisfaction (CSAT)
H5 Customer Satisfaction (CSAT) Score
67 / 100
H5 has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
H5 Customer Service
5/5
H5 has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock H5 overall Customer Service score rated by its users and customers.
About H5's Customer Service
Address
595 Market Street, San Francisco, CA 94105
Website
http://h5.com
Phone Number
4156256799
H5 as an Employer
2.4/5
H5 has a 2.4/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
H5 scored a 0 for Net Promoter Score and a -50 for Employee Net Promoter Score. NPS gauges how likely a customer of H5 would recommend the brand to a friend. ENPS measures how likely H5 employees would recommend working at H5 to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-50
eNPS Score
| 20% | Promoters |
|---|---|
| 10% | Passive |
| 70% | Detractors |
