-51
NPS
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Brand Page
HAAS Alert
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About HAAS Alert's Brand
Connected and autonomous V2V alert platform.
Brand at a Glance
100%
Customer Loyalty
3.1/5
Product Quality
3/5
Pricing
2.5/5
Customer Service
HAAS Alert NPS
HAAS Alert's Net Promoter Score (NPS) is a -51 with 16% Promoters, 17% Passives, and 67% Detractors. Net Promoter Score tracks whether HAAS Alert's customers would recommend using the product based on a scale of -100 to 100.
HAAS Alert Overall NPS
| 16% | Promoters |
|---|---|
| 17% | Passives |
| 67% | Detractors |
HAAS Alert NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2023 -100 | Jan 2023 | -100 |
May 2023 -66 | May 2023 | -66 |
Oct 2023 -75 | Oct 2023 | -75 |
Apr 2024 -40 | Apr 2024 | -40 |
Dec 2024 -51 | Dec 2024 | -51 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
HAAS Alert Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of HAAS Alert users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
HAAS Alert Product Quality
3.1/5
HAAS Alert has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
Sign Up to unlock HAAS Alert's overall Product Quality score rated by its users and customers.
HAAS Alert Product Information
HAAS Alert’s product quality score is a 3.1 out of 5 as rated by its users and customers.
- Website
- http://www.haasalert.com
- Company Size
- 1-10 Employees
Industry
Tech
Analytics
Big Data
Enterprise
Government & Legal
Hardware and Devices
Mobile App
SaaS
Travel
HAAS Alert Pricing
HAAS Alert ROI & Value For Money
3/5
HAAS Alert has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock HAAS Alert's overall ROI score rated by its users and customers.
HAAS Alert Customer Satisfaction (CSAT)
HAAS Alert Customer Satisfaction (CSAT) Score
50 / 100
HAAS Alert has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
HAAS Alert Customer Service
2.5/5
HAAS Alert has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock HAAS Alert's overall Customer Service score rated by its users and customers.
About HAAS Alert's Customer Service
Address
1651 north Whipple, Chicago, IL
Website
http://www.haasalert.com
Phone Number
(773)936-3389
HAAS Alert as an Employer
3.2/5
HAAS Alert has a 3.2/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
HAAS Alert scored a -51 for Net Promoter Score and a 60 for Employee Net Promoter Score. NPS gauges how likely a customer of HAAS Alert would recommend the brand to a friend. ENPS measures how likely HAAS Alert employees would recommend working at HAAS Alert to a friend.
Net Promoter Score
-51
NPS Score
| 16% | Promoters |
|---|---|
| 17% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
60
eNPS Score
| 80% | Promoters |
|---|---|
| 0% | Passive |
| 20% | Detractors |
