-9
NPS
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Habitat for Humanity International
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About Habitat for Humanity International's Brand
Help build strength, stability, and self-reliance through shelter.
Brand at a Glance
72%
Customer Loyalty
3.3/5
Product Quality
3.3/5
Pricing
3.3/5
Customer Service
Habitat for Humanity International NPS
Habitat for Humanity International's Net Promoter Score (NPS) is a -9 with 40% Promoters, 11% Passives, and 49% Detractors. Net Promoter Score tracks whether Habitat for Humanity International's customers would recommend using the product based on a scale of -100 to 100.
Habitat for Humanity International Overall NPS
| 40% | Promoters |
|---|---|
| 11% | Passives |
| 49% | Detractors |
Habitat for Humanity International NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2022 -18 | Sep 2022 | -18 |
Feb 2023 -13 | Feb 2023 | -13 |
Jun 2023 -8 | Jun 2023 | -8 |
Oct 2023 -4 | Oct 2023 | -4 |
Nov 2023 0 | Nov 2023 | 0 |
Mar 2024 3 | Mar 2024 | 3 |
Nov 2024 -1 | Nov 2024 | -1 |
Feb 2025 3 | Feb 2025 | 3 |
Mar 2025 0 | Mar 2025 | 0 |
Feb 2026 -1 | Feb 2026 | -1 |
Mar 2026 -6 | Mar 2026 | -6 |
May 2026 -8 | May 2026 | -8 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Habitat for Humanity International NPS by Gender
Female customers rated Habitat for Humanity International's NPS 10 points higher than Male customers.
Male
-50
Habitat for Humanity International's NPS was rated -50 by Male customers on Comparably.
25%
Promoters
0%
Passives
75%
Detractors
Female
-40
Habitat for Humanity International's NPS was rated -40 by Female customers on Comparably.
20%
Promoters
20%
Passives
60%
Detractors
Habitat for Humanity International NPS by Ethnicity
Habitat for Humanity International's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 0 | Caucasian | 0 |
Other -75 | Other | -75 |
Habitat for Humanity International NPS by Age
Habitat for Humanity International's NPS was rated -100 points by customers ages 66+ on Comparably.
Habitat for Humanity International Customer Reviews
Out of the 3 Habitat for Humanity International customer reviews 1 was positive and 2 were constructive. Habitat for Humanity International customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Habitat for Humanity International Customer Loyalty
72%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
72% of Habitat for Humanity International users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Habitat for Humanity International Customer Loyalty Score by Gender
Female customers rated Habitat for Humanity International's Customer Loyalty score 9% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Habitat for Humanity International.
Male
55%
Yes
Female
64%
Yes
Habitat for Humanity International Customer Loyalty Score by Ethnicity
Habitat for Humanity International's Customer Loyalty score was rated the highest by Other customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Habitat for Humanity International.
33
out of 100
Caucasian
78
out of 100
Other
Habitat for Humanity International Customer Loyalty Score by Age
Habitat for Humanity International's Customer Loyalty score was rated 10% by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Habitat for Humanity International.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
66+ 10% | 66+ | 10% |
Habitat for Humanity International Product Quality
3.3/5
Habitat for Humanity International has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Habitat for Humanity International's overall Product Quality score rated by its users and customers.
Habitat for Humanity International Product Information
Habitat for Humanity International’s product quality score is a 3.3 out of 5 as rated by its users and customers.
- Website
- https://www.habitat.org/
- Company Size
- 501-1,000 Employees
Industry
Non-Profit
Consumer Services
Quick Insights into Habitat for Humanity International Product Quality
Habitat for Humanity International's Product Quality score was rated highest by Caucasian customers, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked Habitat for Humanity International's Product Quality.
Ranked Habitat for Humanity International Product Quality the Highest
Ranked Habitat for Humanity International Product Quality the Lowest
Habitat for Humanity International Product Quality Score by Gender
Female customers rated Habitat for Humanity International's Product Quality score 0.4 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Habitat for Humanity International.
Male
2.7/5
Female
3.1/5
Habitat for Humanity International Product Quality Score by Ethnicity
Habitat for Humanity International's Product Quality score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Habitat for Humanity International.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.6 | Caucasian | 3.6 |
Other 2.6 | Other | 2.6 |
Habitat for Humanity International Product Quality Score by Age
Habitat for Humanity International's Product Quality score was rated 1.6 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Habitat for Humanity International.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
66+ 1.6 | 66+ | 1.6 |
Habitat for Humanity International Pricing
Habitat for Humanity International ROI & Value For Money
3.3/5
Habitat for Humanity International has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Habitat for Humanity International's overall ROI score rated by its users and customers.
Quick Insights into Habitat for Humanity International ROI
Habitat for Humanity International's ROI score was rated highest by Caucasian customers, and rated lowest by Male customers.
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Ranked Habitat for Humanity International ROI the Highest
Ranked Habitat for Humanity International ROI the Lowest
Habitat for Humanity International ROI Score by Gender
Female customers rated Habitat for Humanity International's ROI score 1.1 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Habitat for Humanity International.
Male
2.4/5
Female
3.5/5
Habitat for Humanity International ROI Score by Ethnicity
Habitat for Humanity International's ROI score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Habitat for Humanity International.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
Other 2.6 | Other | 2.6 |
Habitat for Humanity International ROI Score by Age
Habitat for Humanity International's ROI score was rated 1.5 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Habitat for Humanity International.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
66+ 1.5 | 66+ | 1.5 |
Habitat for Humanity International Customer Satisfaction (CSAT)
Habitat for Humanity International Customer Satisfaction (CSAT) Score
65 / 100
Habitat for Humanity International has an overall Customer Satisfaction score of 65 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
35%
Satisfied
30%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
9%
Very Dissatisfied
13%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Habitat for Humanity International Customer Satisfaction
Habitat for Humanity International's Customer Satisfaction score was rated highest by Caucasian customers, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked Habitat for Humanity International's Customer Satisfaction.
Ranked Habitat for Humanity International Customer Satisfaction the Highest
Ranked Habitat for Humanity International Customer Satisfaction the Lowest
Habitat for Humanity International Customer Satisfaction Score by Gender
Female customers rated Habitat for Humanity International's Customer Satisfaction score 7 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Habitat for Humanity International.
33 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 33% | |
Dissatisfied | 0% | |
Very Dissatisfied | 34% |
40 / 100
FemaleVery Satisfied | 40% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 20% | |
Dissatisfied | 20% | |
Very Dissatisfied | 20% |
Habitat for Humanity International Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Habitat for Humanity International's Customer Satisfaction (CSAT) score was rated 50% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Habitat for Humanity International.
50 / 100
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
25%
CSAT according to Other
Habitat for Humanity International's Customer Satisfaction (CSAT) score was rated 25% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Habitat for Humanity International.
25 / 100
Very Satisfied
25%
Satisfied
0%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
25%
Very Dissatisfied
25%
Habitat for Humanity International Customer Satisfaction Score by Age
Habitat for Humanity International's Customer Satisfaction score was rated 0 points by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Habitat for Humanity International.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 66+ | 0% |
Habitat for Humanity International Customer Service
3.3/5
Habitat for Humanity International has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Habitat for Humanity International's overall Customer Service score rated by its users and customers.
About Habitat for Humanity International's Customer Service
Address
322 West Lamar Street, Americus, GA 31709
Website
https://www.habitat.org/
Phone Number
(229) 924-6935
Habitat for Humanity International's Social Links
Quick Insights into Habitat for Humanity International Customer Service
Habitat for Humanity International's Customer Service score was rated highest by Caucasian customers, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked Habitat for Humanity International's Customer Service score.
Ranked Habitat for Humanity International Customer Service the Highest
Ranked Habitat for Humanity International Customer Service the Lowest
Habitat for Humanity International Customer Service Score by Gender
Male customers rated Habitat for Humanity International's Customer Service score 0.4 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Habitat for Humanity International.
Male
2.9/5
Female
2.5/5
Habitat for Humanity International Customer Service Score by Ethnicity
Habitat for Humanity International's Customer Service score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Habitat for Humanity International.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3 | Caucasian | 3 |
Other 1.9 | Other | 1.9 |
Habitat for Humanity International Customer Service Score by Age
Habitat for Humanity International's Customer Service score was rated 1.5 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Habitat for Humanity International.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
66+ 1.5 | 66+ | 1.5 |
Habitat for Humanity International as an Employer
4.2/5
Habitat for Humanity International has a 4.2/5 stars for its overall company culture rated by their employees
top
5%
CEO of Habitat for Humanity International
In the Top 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Habitat for Humanity International scored a -9 for Net Promoter Score and a 38 for Employee Net Promoter Score. NPS gauges how likely a customer of Habitat for Humanity International would recommend the brand to a friend. ENPS measures how likely Habitat for Humanity International employees would recommend working at Habitat for Humanity International to a friend.
Net Promoter Score
-9
NPS Score
| 40% | Promoters |
|---|---|
| 11% | Passive |
| 49% | Detractors |
Employee Net Promoter Score
38
eNPS Score
| 50% | Promoters |
|---|---|
| 38% | Passive |
| 12% | Detractors |
