-21
NPS
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Hach
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About Hach's Brand
Hach Company manufactures and distributes analytical instruments and reagents used to test the quality of water and other liquid solutions.
Brand at a Glance
71%
Customer Loyalty
2.9/5
Product Quality
2.8/5
Pricing
2.4/5
Customer Service
Hach NPS
Hach's Net Promoter Score (NPS) is a -21 with 34% Promoters, 11% Passives, and 55% Detractors. Net Promoter Score tracks whether Hach's customers would recommend using the product based on a scale of -100 to 100.
Hach Overall NPS
| 34% | Promoters |
|---|---|
| 11% | Passives |
| 55% | Detractors |
Hach NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2024 -23 | Apr 2024 | -23 |
May 2024 -24 | May 2024 | -24 |
Jun 2024 -22 | Jun 2024 | -22 |
Sep 2024 -22 | Sep 2024 | -22 |
Oct 2024 -24 | Oct 2024 | -24 |
Nov 2024 -23 | Nov 2024 | -23 |
Jan 2025 -23 | Jan 2025 | -23 |
Feb 2025 -22 | Feb 2025 | -22 |
Mar 2025 -24 | Mar 2025 | -24 |
Jun 2025 -22 | Jun 2025 | -22 |
Jul 2025 -22 | Jul 2025 | -22 |
Aug 2025 -20 | Aug 2025 | -20 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Hach NPS by Gender
Female customers rated Hach's NPS 15 points higher than Male customers.
Male
-49
Hach's NPS was rated -49 by Male customers on Comparably.
19%
Promoters
13%
Passives
68%
Detractors
Female
-34
Hach's NPS was rated -34 by Female customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
Hach NPS by Ethnicity
Hach's NPS was rated the highest by Hispanic or Latino customers, and the lowest by Asian or Pacific Islander customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -39 | Caucasian | -39 |
Hispanic or Latino -28 | Hispanic or Latino | -28 |
Asian or Pacific Islander -100 | Asian or Pacific Islander | -100 |
Other -76 | Other | -76 |
Hach NPS by Age
Hach's NPS was rated the highest by customers ages 46-50, and the lowest by customers ages 18-25.
Hach NPS by Usage
Hach's NPS was rated the highest by customers who have used Hach's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -83 | Less than 1 Year | -83 |
1 to 2 Years 14 | 1 to 2 Years | 14 |
2 to 5 Years -34 | 2 to 5 Years | -34 |
5 to 10 Years -46 | 5 to 10 Years | -46 |
Over 10 Years -56 | Over 10 Years | -56 |
Hach Customer Reviews
Out of the 3 Hach customer reviews 3 were positive and 0 were constructive. Hach customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Hach Customer Loyalty
71%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
71% of Hach users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Hach Customer Loyalty Score by Gender
Female customers rated Hach's Customer Loyalty score 19% higher than Male customers.
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Male
71%
Yes
Female
90%
Yes
Hach Customer Loyalty Score by Ethnicity
Hach's Customer Loyalty score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Hach.
78
out of 100
Caucasian
87
out of 100
Hispanic or Latino
70
out of 100
Asian or Pacific Islander
66
out of 100
Other
Hach Customer Loyalty Score by Age
Hach's Customer Loyalty score was rated the highest by customers ages 36-40, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Hach.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 46% | 18-25 | 46% |
36-40 100% | 36-40 | 100% |
41-45 78% | 41-45 | 78% |
46-50 55% | 46-50 | 55% |
51-55 82% | 51-55 | 82% |
56-60 55% | 56-60 | 55% |
61-65 100% | 61-65 | 100% |
Hach Customer Loyalty Score by Usage
Hach's Customer Loyalty score was rated the highest by customers who have used Hach's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Hach Customer Loyalty Score by Industry
Hach's Customer Loyalty score was rated the highest by Chemicals industry customers, and the lowest by Energy and Manufacturing industry customers.
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Hach Product Quality
2.9/5
Hach has an overall Product Quality score of 2.9 out of 5 stars rated by its users and customers.
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Hach Product Information
Hach’s product quality score is a 2.9 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Hach's product the highest. Reviewers from the Utilities industry rated Hach the lowest at 1.6.
- Website
- http://www.hach.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
AdTech
Quick Insights into Hach Product Quality
Hach's Product Quality score was rated highest by customers who have used Hach's products/services for 2 to 5 Years, and rated lowest by customers ages 41-45.
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Ranked Hach Product Quality the Highest
Ranked Hach Product Quality the Lowest
Hach Product Quality Score by Gender
Male customers rated Hach's Product Quality score 0.5 stars higher than Female customers.
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Male
2.7/5
Female
2.2/5
Hach Product Quality Score by Ethnicity
Hach's Product Quality score was rated the highest by Other customers, and the lowest by Hispanic or Latino customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Hach.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.7 | Caucasian | 2.7 |
Hispanic or Latino 2 | Hispanic or Latino | 2 |
Asian or Pacific Islander 2 | Asian or Pacific Islander | 2 |
Other 3.4 | Other | 3.4 |
Hach Product Quality Score by Age
Hach's Product Quality score was rated the highest by customers ages 61-65, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Hach.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.2 | 18-25 | 3.2 |
36-40 2.7 | 36-40 | 2.7 |
41-45 1.5 | 41-45 | 1.5 |
46-50 3.5 | 46-50 | 3.5 |
51-55 2.4 | 51-55 | 2.4 |
56-60 3 | 56-60 | 3 |
61-65 3.9 | 61-65 | 3.9 |
Hach Product Quality Score by Usage
Hach's Product Quality score was rated the highest by customers who have used Hach's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Hach Product Quality Score by Industry
Hach's Product Quality score was rated the highest by Tech industry customers, and the lowest by Utilities industry customers.
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Hach Pricing
Hach ROI & Value For Money
2.8/5
Hach has a value for money and ROI score of 2.8 out of 5 stars rated by its users and customers.
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Hach Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Utilities industry think that they had the lowest ROI from Hach.
Quick Insights into Hach ROI
Hach's ROI score was rated highest by customers from the Tech industry, and rated lowest by Asian or Pacific Islander customers.
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Ranked Hach ROI the Highest
Ranked Hach ROI the Lowest
Hach ROI Score by Gender
Male customers rated Hach's ROI score 0.5 stars higher than Female customers.
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Male
2.5/5
Female
2/5
Hach ROI Score by Ethnicity
Hach's ROI score was rated the highest by Hispanic or Latino customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Hach.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.3 | Caucasian | 2.3 |
Hispanic or Latino 2.5 | Hispanic or Latino | 2.5 |
Asian or Pacific Islander 1.5 | Asian or Pacific Islander | 1.5 |
Other 2.4 | Other | 2.4 |
Hach ROI Score by Age
Hach's ROI score was rated the highest by customers ages 46-50, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Hach.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 2.3 | 18-25 | 2.3 |
36-40 2.5 | 36-40 | 2.5 |
41-45 2.1 | 41-45 | 2.1 |
46-50 3 | 46-50 | 3 |
51-55 2 | 51-55 | 2 |
56-60 2.9 | 56-60 | 2.9 |
61-65 2.6 | 61-65 | 2.6 |
Hach ROI Score by Usage
Hach's ROI score was rated the highest by customers who have used Hach's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Hach ROI Score by Industry
Hach's ROI score was rated the highest by Tech industry customers, and the lowest by Utilities industry customers.
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Hach Customer Satisfaction (CSAT)
Hach Customer Satisfaction (CSAT) Score
38 / 100
Hach has an overall Customer Satisfaction score of 38 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
27%
Satisfied
11%
Neither Satisfied nor Dissatisfied
3%
Dissatisfied
15%
Very Dissatisfied
44%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Hach Customer Satisfaction
Hach's Customer Satisfaction score was rated highest by customers ages 18-25, and rated lowest by customers from the Utilities industry.
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Ranked Hach Customer Satisfaction the Highest
Ranked Hach Customer Satisfaction the Lowest
Hach Customer Satisfaction Score by Gender
Female customers rated Hach's Customer Satisfaction score 8 points higher than Male customers.
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29 / 100
MaleVery Satisfied | 19% | |
|---|---|---|
Satisfied | 10% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 30% | |
Very Dissatisfied | 41% |
37 / 100
FemaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 12% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 63% |
Hach Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Hach's Customer Satisfaction (CSAT) score was rated 31% according to Caucasian users and customers.
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31 / 100
Very Satisfied
19%
Satisfied
12%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
19%
Very Dissatisfied
50%
CSAT according to Hispanic or Latino
Hach's Customer Satisfaction (CSAT) score was rated 14% according to Hispanic or Latino users and customers.
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14 / 100
Very Satisfied
14%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
29%
Very Dissatisfied
57%
CSAT according to Asian or Pacific Islander
Hach's Customer Satisfaction (CSAT) score was rated 33% according to Asian or Pacific Islander users and customers.
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33 / 100
Very Satisfied
0%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
34%
Very Dissatisfied
33%
CSAT according to Other
Hach's Customer Satisfaction (CSAT) score was rated 43% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Hach.
43 / 100
Very Satisfied
29%
Satisfied
14%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
14%
Very Dissatisfied
29%
Hach Customer Satisfaction Score by Age
Hach's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Hach.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 67% | |||||||||||||||
| 36-40 | 28% | |||||||||||||||
| 41-45 | 0% | |||||||||||||||
| 46-50 | 66% | |||||||||||||||
| 51-55 | 11% | |||||||||||||||
| 56-60 | 50% | |||||||||||||||
| 61-65 | 25% |
Hach Customer Satisfaction Score by Usage
Hach's Customer Satisfaction score was rated the highest by customers who have used Hach's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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Hach Customer Satisfaction Score by Industry
Hach's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Utilities industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Hach Customer Satisfaction Score by Industry",
"text": "Hach's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Utilities industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 60,
"stars": 0,
"csatScore": 60,
"text": "Hach's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 60
},
{
"label": "Chemicals",
"groupId": 506,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Hach's Customer Satisfaction score is rated by Chemicals customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Environmental Services",
"groupId": 516,
"score": 34,
"stars": 0,
"csatScore": 34,
"text": "Hach's Customer Satisfaction score is rated by Environmental Services customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 34
},
{
"label": "Utilities",
"groupId": 568,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Hach's Customer Satisfaction score is rated by Utilities customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
}
]
}Hach Customer Service
2.4/5
Hach has an overall Customer Service score of 2.4 out of 5 stars rated by its users and customers.
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About Hach's Customer Service
Address
P.O. Box 389, Loveland, CO
Website
http://www.hach.com
Phone Number
970-669-3050
Quick Insights into Hach Customer Service
Hach's Customer Service score was rated highest by customers from the Tech industry, and rated lowest by customers from the Utilities industry.
Sign Up to unlock insights into how customers have ranked Hach's Customer Service score.
Ranked Hach Customer Service the Highest
Ranked Hach Customer Service the Lowest
Hach Customer Service Score by Gender
Male customers rated Hach's Customer Service score 0.1 stars higher than Female customers.
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Male
1.9/5
Female
1.8/5
Hach Customer Service Score by Ethnicity
Hach's Customer Service score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Hach.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.7 | Caucasian | 1.7 |
Hispanic or Latino 2.1 | Hispanic or Latino | 2.1 |
Asian or Pacific Islander 1.5 | Asian or Pacific Islander | 1.5 |
Other 2.2 | Other | 2.2 |
Hach Customer Service Score by Age
Hach's Customer Service score was rated the highest by customers ages 56-60, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Hach.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 2.2 | 18-25 | 2.2 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.6 | 41-45 | 1.6 |
46-50 2.5 | 46-50 | 2.5 |
51-55 1.8 | 51-55 | 1.8 |
56-60 2.7 | 56-60 | 2.7 |
61-65 1.7 | 61-65 | 1.7 |
Hach Customer Service Score by Usage
Hach's Customer Service score was rated the highest by customers who have used Hach's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
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Hach Customer Service Score by Industry
Hach's Customer Service score was rated the highest by Tech industry customers, and the lowest by Utilities industry customers.
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Hach as an Employer
2.9/5
Hach has a 2.9/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Hach scored a -21 for Net Promoter Score and a -35 for Employee Net Promoter Score. NPS gauges how likely a customer of Hach would recommend the brand to a friend. ENPS measures how likely Hach employees would recommend working at Hach to a friend.
Net Promoter Score
-21
NPS Score
| 34% | Promoters |
|---|---|
| 11% | Passive |
| 55% | Detractors |
Employee Net Promoter Score
-35
eNPS Score
| 25% | Promoters |
|---|---|
| 15% | Passive |
| 60% | Detractors |
