67
NPS
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Hack Reactor
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About Hack Reactor's Brand
The CS Degree for the 21st Century.
Brand at a Glance
83%
Customer Loyalty
4/5
Product Quality
4/5
Pricing
4/5
Customer Service
Hack Reactor NPS
Hack Reactor's Net Promoter Score (NPS) is a 67 with 67% Promoters, 33% Passives, and 0% Detractors. Net Promoter Score tracks whether Hack Reactor's customers would recommend using the product based on a scale of -100 to 100.
Hack Reactor Overall NPS
| 67% | Promoters |
|---|---|
| 33% | Passives |
| 0% | Detractors |
Hack Reactor NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2022 100 | Nov 2022 | 100 |
Feb 2023 100 | Feb 2023 | 100 |
Apr 2024 66 | Apr 2024 | 66 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Hack Reactor Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Hack Reactor users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Hack Reactor Product Quality
4/5
Hack Reactor has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Hack Reactor's overall Product Quality score rated by its users and customers.
Hack Reactor Product Information
Hack Reactor’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://hackreactor.com
- Company Size
- 51-200 Employees
Industry
Tech
Education
SaaS
Hack Reactor Pricing
Hack Reactor ROI & Value For Money
4/5
Hack Reactor has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Hack Reactor Customer Satisfaction (CSAT)
Hack Reactor Customer Satisfaction (CSAT) Score
100 / 100
Hack Reactor has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Hack Reactor Customer Service
4/5
Hack Reactor has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Hack Reactor's Customer Service
Address
944 Market Street, 8th Floor, San Francisco, CA 94103
Website
http://hackreactor.com
Phone Number
415-547-0254
Hack Reactor as an Employer
3.3/5
Hack Reactor has a 3.3/5 stars for its overall company culture rated by their employees
bottom
30%
Consumer vs. Employees
Hack Reactor scored a 67 for Net Promoter Score and a -50 for Employee Net Promoter Score. NPS gauges how likely a customer of Hack Reactor would recommend the brand to a friend. ENPS measures how likely Hack Reactor employees would recommend working at Hack Reactor to a friend.
Net Promoter Score
67
NPS Score
| 67% | Promoters |
|---|---|
| 33% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-50
eNPS Score
| 0% | Promoters |
|---|---|
| 50% | Passive |
| 50% | Detractors |
