32
NPS
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HackerOne
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About HackerOne's Brand
HackerOne was started by hackers and security leaders who are driven by a passion to make the internet safer. Our platform is the industry standard for ethical hacking solutions. We partner with the global hacker community to surface the most relevant security issues of our customers before they can be exploited by criminals. HackerOne is headquartered in San Francisco with offices in London, and the Netherlands. Investors include Benchmark, New Enterprise Associates, Dragoneer Investments, and EQT Ventures.
Brand at a Glance
82%
Customer Loyalty
4/5
Product Quality
3.3/5
Pricing
3.7/5
Customer Service
HackerOne NPS
HackerOne's Net Promoter Score (NPS) is a 32 with 50% Promoters, 32% Passives, and 18% Detractors. Net Promoter Score tracks whether HackerOne's customers would recommend using the product based on a scale of -100 to 100.
HackerOne Overall NPS
| 50% | Promoters |
|---|---|
| 32% | Passives |
| 18% | Detractors |
HackerOne NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2022 37 | Jul 2022 | 37 |
Aug 2022 44 | Aug 2022 | 44 |
Sep 2022 50 | Sep 2022 | 50 |
Nov 2022 45 | Nov 2022 | 45 |
Jan 2023 38 | Jan 2023 | 38 |
May 2023 36 | May 2023 | 36 |
Jun 2023 40 | Jun 2023 | 40 |
Dec 2023 38 | Dec 2023 | 38 |
Mar 2024 28 | Mar 2024 | 28 |
Nov 2024 25 | Nov 2024 | 25 |
Jul 2025 28 | Jul 2025 | 28 |
Nov 2025 32 | Nov 2025 | 32 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
HackerOne NPS by Gender
HackerOne's NPS was rated -50 by Male customers on Comparably.
Male
-50
HackerOne's NPS was rated -50 by Male customers on Comparably.
0%
Promoters
50%
Passives
50%
Detractors
Female
N/A
HackerOne's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
HackerOne NPS by Usage
HackerOne's NPS was rated -33 points by customers who have used HackerOne's products/services for 1 to 2 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years -33 | 1 to 2 Years | -33 |
HackerOne Customer Reviews
Out of the 2 HackerOne customer reviews 1 was positive and 1 was constructive. HackerOne customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
HackerOne Customer Loyalty
82%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
82% of HackerOne users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
HackerOne Customer Loyalty Score by Gender
HackerOne's Customer Loyalty score was rated 78 by Male customers on Comparably.
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Male
78%
Yes
Female
N/A
Yes
HackerOne Customer Loyalty Score by Usage
HackerOne's Customer Loyalty score was rated 70% by customers who have used HackerOne's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
HackerOne Product Quality
4/5
HackerOne has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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HackerOne Product Information
HackerOne’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- https://hackerone.com
- Company Size
- 201-500 Employees
Industry
Tech
Enterprise
SaaS
Quick Insights into HackerOne Product Quality
HackerOne's Product Quality score was rated highest by customers who have used HackerOne's products/services for 1 to 2 Years.
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Ranked HackerOne Product Quality the Highest
HackerOne Product Quality Score by Gender
HackerOne's Product Quality score was rated 3.2 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of HackerOne.
Male
3.2/5
Female
N/A
HackerOne Product Quality Score by Usage
HackerOne's Product Quality score was rated 3.3 stars by customers who have used HackerOne's products/services for 1 to 2 Years.
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HackerOne Pricing
HackerOne ROI & Value For Money
3.3/5
HackerOne has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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Quick Insights into HackerOne ROI
HackerOne's ROI score was rated highest by customers who have used HackerOne's products/services for 1 to 2 Years.
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Ranked HackerOne ROI the Highest
HackerOne ROI Score by Gender
HackerOne's ROI score was rated 2.6 by Male customers on Comparably.
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Male
2.6/5
Female
N/A
HackerOne ROI Score by Usage
HackerOne's ROI score was rated 3.1 stars by customers who have used HackerOne's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
HackerOne Customer Satisfaction (CSAT)
HackerOne Customer Satisfaction (CSAT) Score
75 / 100
HackerOne has an overall Customer Satisfaction score of 75 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
44%
Satisfied
31%
Neither Satisfied nor Dissatisfied
19%
Dissatisfied
0%
Very Dissatisfied
6%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into HackerOne Customer Satisfaction
HackerOne's Customer Satisfaction score was rated highest by customers who have used HackerOne's products/services for 1 to 2 Years.
Sign Up to unlock insights into how customers have ranked HackerOne's Customer Satisfaction.
Ranked HackerOne Customer Satisfaction the Highest
HackerOne Customer Satisfaction Score by Gender
HackerOne's Customer Satisfaction score was rated 25 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of HackerOne.
25 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 75% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
HackerOne Customer Satisfaction Score by Usage
HackerOne's Customer Satisfaction score was rated 33 points by customers who have used HackerOne's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
HackerOne Customer Service
3.7/5
HackerOne has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About HackerOne's Customer Service
Address
535 Mission Street, San Francisco, CA 94104
Website
https://hackerone.com
Phone Number
(415) 891-0777
HackerOne's Social Links
Quick Insights into HackerOne Customer Service
HackerOne's Customer Service score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked HackerOne's Customer Service score.
Ranked HackerOne Customer Service the Highest
HackerOne Customer Service Score by Gender
HackerOne's Customer Service score was rated 3.4 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of HackerOne.
Male
3.4/5
Female
N/A
HackerOne Customer Service Score by Usage
HackerOne's Customer Service score was rated 3.1 stars by customers who have used HackerOne's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
HackerOne as an Employer
4.2/5
HackerOne has a 4.2/5 stars for its overall company culture rated by their employees
top
30%
Consumer vs. Employees
HackerOne scored a 32 for Net Promoter Score and a 19 for Employee Net Promoter Score. NPS gauges how likely a customer of HackerOne would recommend the brand to a friend. ENPS measures how likely HackerOne employees would recommend working at HackerOne to a friend.
Net Promoter Score
32
NPS Score
| 50% | Promoters |
|---|---|
| 32% | Passive |
| 18% | Detractors |
Employee Net Promoter Score
19
eNPS Score
| 51% | Promoters |
|---|---|
| 17% | Passive |
| 32% | Detractors |
