18
NPS
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HackerRank
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About HackerRank's Brand
HackerRank is a platform that is used by programmers to hone their skills and by companies to recruit great tech talent
Brand at a Glance
68%
Customer Loyalty
3.7/5
Product Quality
3.7/5
Pricing
3.6/5
Customer Service
HackerRank CMO
HackerRank NPS
HackerRank's Net Promoter Score (NPS) is a 18 with 50% Promoters, 18% Passives, and 32% Detractors. Net Promoter Score tracks whether HackerRank's customers would recommend using the product based on a scale of -100 to 100.
HackerRank Overall NPS
| 50% | Promoters |
|---|---|
| 18% | Passives |
| 32% | Detractors |
HackerRank NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2023 19 | Mar 2023 | 19 |
May 2023 20 | May 2023 | 20 |
Jun 2023 21 | Jun 2023 | 21 |
Jul 2023 20 | Jul 2023 | 20 |
Oct 2023 20 | Oct 2023 | 20 |
Dec 2023 19 | Dec 2023 | 19 |
Nov 2024 17 | Nov 2024 | 17 |
Feb 2025 19 | Feb 2025 | 19 |
Mar 2025 14 | Mar 2025 | 14 |
Oct 2025 18 | Oct 2025 | 18 |
Dec 2025 17 | Dec 2025 | 17 |
Jan 2026 19 | Jan 2026 | 19 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
HackerRank NPS by Gender
Male customers rated HackerRank's NPS 28 points higher than Female customers.
Male
37
HackerRank's NPS was rated 37 by Male customers on Comparably.
62%
Promoters
13%
Passives
25%
Detractors
Female
9
HackerRank's NPS was rated 9 by Female customers on Comparably.
42%
Promoters
25%
Passives
33%
Detractors
HackerRank NPS by Ethnicity
HackerRank's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -40 | Caucasian | -40 |
Asian or Pacific Islander 49 | Asian or Pacific Islander | 49 |
HackerRank NPS by Age
HackerRank's NPS was rated 49 points by customers ages 18-25 on Comparably.
HackerRank NPS by Usage
HackerRank's NPS was rated the highest by customers who have used HackerRank's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -1 | Less than 1 Year | -1 |
1 to 2 Years 100 | 1 to 2 Years | 100 |
HackerRank Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of HackerRank users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
HackerRank Customer Loyalty Score by Gender
Male customers rated HackerRank's Customer Loyalty score 38% higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of HackerRank.
Male
78%
Yes
Female
40%
Yes
HackerRank Customer Loyalty Score by Ethnicity
HackerRank's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of HackerRank.
46
out of 100
Caucasian
85
out of 100
Asian or Pacific Islander
HackerRank Customer Loyalty Score by Age
HackerRank's Customer Loyalty score was rated 85% by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of HackerRank.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 85% | 18-25 | 85% |
HackerRank Customer Loyalty Score by Usage
HackerRank's Customer Loyalty score was rated the highest by customers who have used HackerRank's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
HackerRank Customer Loyalty Score by Industry
HackerRank's Customer Loyalty score was rated 55% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
HackerRank Product Quality
3.7/5
HackerRank has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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HackerRank Product Information
HackerRank’s product quality score is a 3.7 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated HackerRank's product the highest.
- Website
- http://hackerrank.com
- Company Size
- 51-200 Employees
Industry
Tech
Business Services
Content
Education
Social
Quick Insights into HackerRank Product Quality
HackerRank's Product Quality score was rated highest by customers who have used HackerRank's products/services for 1 to 2 Years, and rated lowest by Caucasian customers.
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Ranked HackerRank Product Quality the Highest
Ranked HackerRank Product Quality the Lowest
HackerRank Product Quality Score by Gender
Male customers rated HackerRank's Product Quality score 0.3 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of HackerRank.
Male
3.9/5
Female
3.6/5
HackerRank Product Quality Score by Ethnicity
HackerRank's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of HackerRank.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.9 | Caucasian | 2.9 |
Asian or Pacific Islander 4.4 | Asian or Pacific Islander | 4.4 |
HackerRank Product Quality Score by Age
HackerRank's Product Quality score was rated 4.4 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of HackerRank.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.4 | 18-25 | 4.4 |
HackerRank Product Quality Score by Usage
HackerRank's Product Quality score was rated the highest by customers who have used HackerRank's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
HackerRank Product Quality Score by Industry
HackerRank's Product Quality score was rated 3.6 stars by Tech industry customers.
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HackerRank Pricing
HackerRank ROI & Value For Money
3.7/5
HackerRank has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock HackerRank's overall ROI score rated by its users and customers.
HackerRank Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into HackerRank ROI
HackerRank's ROI score was rated highest by Male customers, and rated lowest by Female customers.
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Ranked HackerRank ROI the Highest
Ranked HackerRank ROI the Lowest
HackerRank ROI Score by Gender
Male customers rated HackerRank's ROI score 1.4 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of HackerRank.
Male
4.3/5
Female
2.9/5
HackerRank ROI Score by Ethnicity
HackerRank's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of HackerRank.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.9 | Caucasian | 2.9 |
Asian or Pacific Islander 4 | Asian or Pacific Islander | 4 |
HackerRank ROI Score by Age
HackerRank's ROI score was rated 4.1 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of HackerRank.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.1 | 18-25 | 4.1 |
HackerRank ROI Score by Usage
HackerRank's ROI score was rated the highest by customers who have used HackerRank's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
HackerRank ROI Score by Industry
HackerRank's ROI score was rated 3.1 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
HackerRank Customer Satisfaction (CSAT)
HackerRank Customer Satisfaction (CSAT) Score
70 / 100
HackerRank has an overall Customer Satisfaction score of 70 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
40%
Satisfied
30%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
4%
Very Dissatisfied
15%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into HackerRank Customer Satisfaction
HackerRank's Customer Satisfaction score was rated highest by customers ages 18-25, and rated lowest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked HackerRank's Customer Satisfaction.
Ranked HackerRank Customer Satisfaction the Highest
Ranked HackerRank Customer Satisfaction the Lowest
HackerRank Customer Satisfaction Score by Gender
Female customers rated HackerRank's Customer Satisfaction score 6 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of HackerRank.
72 / 100
MaleVery Satisfied | 58% | |
|---|---|---|
Satisfied | 14% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 14% | |
Very Dissatisfied | 14% |
78 / 100
FemaleVery Satisfied | 45% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 11% | |
Very Dissatisfied | 11% |
HackerRank Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
HackerRank's Customer Satisfaction (CSAT) score was rated 40% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of HackerRank.
40 / 100
Very Satisfied
40%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
40%
Very Dissatisfied
20%
CSAT according to Asian or Pacific Islander
HackerRank's Customer Satisfaction (CSAT) score was rated 100% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of HackerRank.
100 / 100
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
HackerRank Customer Satisfaction Score by Age
HackerRank's Customer Satisfaction score was rated 100 points by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of HackerRank.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 100% |
HackerRank Customer Satisfaction Score by Usage
HackerRank's Customer Satisfaction score was rated 75 points by customers who have used HackerRank's products/services for Less than 1 Year.
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HackerRank Customer Satisfaction Score by Industry
HackerRank's Customer Satisfaction score was rated 70 points by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "HackerRank Customer Satisfaction Score by Industry",
"text": "HackerRank's Customer Satisfaction score was rated 70 points by Tech industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 70,
"stars": 0,
"csatScore": 70,
"text": "HackerRank's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 70
}
]
}HackerRank Customer Service
3.6/5
HackerRank has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock HackerRank's overall Customer Service score rated by its users and customers.
About HackerRank's Customer Service
Address
2300 Geng Street, Suite 250, Palo Alto, CA 94303
Website
http://hackerrank.com
Quick Insights into HackerRank Customer Service
HackerRank's Customer Service score was rated highest by customers who have used HackerRank's products/services for 1 to 2 Years, and rated lowest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked HackerRank's Customer Service score.
Ranked HackerRank Customer Service the Highest
Ranked HackerRank Customer Service the Lowest
HackerRank Customer Service Score by Gender
Male customers rated HackerRank's Customer Service score 0.4 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of HackerRank.
Male
3.7/5
Female
3.3/5
HackerRank Customer Service Score by Ethnicity
HackerRank's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of HackerRank.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.5 | Caucasian | 2.5 |
Asian or Pacific Islander 4.2 | Asian or Pacific Islander | 4.2 |
HackerRank Customer Service Score by Age
HackerRank's Customer Service score was rated 4.2 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of HackerRank.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.2 | 18-25 | 4.2 |
HackerRank Customer Service Score by Usage
HackerRank's Customer Service score was rated the highest by customers who have used HackerRank's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
HackerRank Customer Service Score by Industry
HackerRank's Customer Service score was rated 3.2 stars by Tech industry customers.
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HackerRank as an Employer
3.4/5
HackerRank has a 3.4/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
HackerRank scored a 18 for Net Promoter Score and a -13 for Employee Net Promoter Score. NPS gauges how likely a customer of HackerRank would recommend the brand to a friend. ENPS measures how likely HackerRank employees would recommend working at HackerRank to a friend.
Net Promoter Score
18
NPS Score
| 50% | Promoters |
|---|---|
| 18% | Passive |
| 32% | Detractors |
Employee Net Promoter Score
-13
eNPS Score
| 26% | Promoters |
|---|---|
| 35% | Passive |
| 39% | Detractors |
