26
NPS
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Hajoca Corporation
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About Hajoca Corporation's Brand
Brand at a Glance
83%
Customer Loyalty
3.8/5
Product Quality
3.6/5
Pricing
3.6/5
Customer Service
Hajoca Corporation NPS
Hajoca Corporation's Net Promoter Score (NPS) is a 26 with 53% Promoters, 20% Passives, and 27% Detractors. Net Promoter Score tracks whether Hajoca Corporation's customers would recommend using the product based on a scale of -100 to 100.
Hajoca Corporation Overall NPS
| 53% | Promoters |
|---|---|
| 20% | Passives |
| 27% | Detractors |
Hajoca Corporation NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2021 33 | Sep 2021 | 33 |
Feb 2022 50 | Feb 2022 | 50 |
Mar 2022 40 | Mar 2022 | 40 |
Aug 2022 17 | Aug 2022 | 17 |
Sep 2022 13 | Sep 2022 | 13 |
Oct 2022 25 | Oct 2022 | 25 |
Dec 2022 20 | Dec 2022 | 20 |
Mar 2023 9 | Mar 2023 | 9 |
Nov 2023 17 | Nov 2023 | 17 |
Dec 2023 16 | Dec 2023 | 16 |
Jan 2024 22 | Jan 2024 | 22 |
Dec 2025 27 | Dec 2025 | 27 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Hajoca Corporation Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Hajoca Corporation users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Hajoca Corporation Product Quality
3.8/5
Hajoca Corporation has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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Hajoca Corporation Product Information
Hajoca Corporation’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- https://www.hajoca.com/
- Company Size
- 1,001-5,000 Employees
Hajoca Corporation Pricing
Hajoca Corporation ROI & Value For Money
3.6/5
Hajoca Corporation has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Hajoca Corporation Customer Satisfaction (CSAT)
Hajoca Corporation Customer Satisfaction (CSAT) Score
80 / 100
Hajoca Corporation has an overall Customer Satisfaction score of 80 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
40%
Satisfied
40%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
20%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Hajoca Corporation Customer Service
3.6/5
Hajoca Corporation has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About Hajoca Corporation's Customer Service
Website
https://www.hajoca.com/
Hajoca Corporation as an Employer
3.8/5
Hajoca Corporation has a 3.8/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
Hajoca Corporation scored a 26 for Net Promoter Score and a -11 for Employee Net Promoter Score. NPS gauges how likely a customer of Hajoca Corporation would recommend the brand to a friend. ENPS measures how likely Hajoca Corporation employees would recommend working at Hajoca Corporation to a friend.
Net Promoter Score
26
NPS Score
| 53% | Promoters |
|---|---|
| 20% | Passive |
| 27% | Detractors |
Employee Net Promoter Score
-11
eNPS Score
| 34% | Promoters |
|---|---|
| 21% | Passive |
| 45% | Detractors |
