0
NPS
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Brand Page
Hal Leonard Corp.
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About Hal Leonard Corp. Brand
Hal Leonard Corporation is a United States music publishing company.
Brand at a Glance
79%
Customer Loyalty
2.9/5
Product Quality
2.7/5
Pricing
2.5/5
Customer Service
Hal Leonard Corp. NPS
Hal Leonard Corp.'s Net Promoter Score (NPS) is a 0 with 43% Promoters, 14% Passives, and 43% Detractors. Net Promoter Score tracks whether Hal Leonard Corp.'s customers would recommend using the product based on a scale of -100 to 100.
Hal Leonard Corp. Overall NPS
| 43% | Promoters |
|---|---|
| 14% | Passives |
| 43% | Detractors |
Hal Leonard Corp. NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2021 -100 | Mar 2021 | -100 |
May 2023 0 | May 2023 | 0 |
Oct 2023 33 | Oct 2023 | 33 |
Mar 2024 50 | Mar 2024 | 50 |
Apr 2024 20 | Apr 2024 | 20 |
May 2024 -1 | May 2024 | -1 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Hal Leonard Corp. Customer Loyalty
79%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
79% of Hal Leonard Corp. users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Hal Leonard Corp. Product Quality
2.9/5
Hal Leonard Corp. has an overall Product Quality score of 2.9 out of 5 stars rated by its users and customers.
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Hal Leonard Corp. Product Information
Hal Leonard Corp.’s product quality score is a 2.9 out of 5 as rated by its users and customers.
- Company Size
- 201-500 Employees
Industry
Tech
Content
Education
Media
Sports & Entertainment
Hal Leonard Corp. Pricing
Hal Leonard Corp. ROI & Value For Money
2.7/5
Hal Leonard Corp. has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
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Hal Leonard Corp. Customer Satisfaction (CSAT)
Hal Leonard Corp. Customer Satisfaction (CSAT) Score
40 / 100
Hal Leonard Corp. has an overall Customer Satisfaction score of 40 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
20%
Satisfied
20%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
40%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Hal Leonard Corp. Customer Service
2.5/5
Hal Leonard Corp. has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
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About Hal Leonard Corp.'s Customer Service
Address
PO Box 13819, Milwaukee, WI 53213
Website
http://www.halleonard.com/contactus.do
Phone Number
(414)774-3630
Hal Leonard Corp. as an Employer
2.2/5
Hal Leonard Corp. has a 2.2/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Hal Leonard Corp. scored a 0 for Net Promoter Score and a -85 for Employee Net Promoter Score. NPS gauges how likely a customer of Hal Leonard Corp. would recommend the brand to a friend. ENPS measures how likely Hal Leonard Corp. employees would recommend working at Hal Leonard Corp. to a friend.
Net Promoter Score
0
NPS Score
| 43% | Promoters |
|---|---|
| 14% | Passive |
| 43% | Detractors |
Employee Net Promoter Score
-85
eNPS Score
| 0% | Promoters |
|---|---|
| 15% | Passive |
| 85% | Detractors |
