50
NPS
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Halfords
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About Halfords' Brand
Halfords is a retailer of an automotive and cycling products.
Brand at a Glance
10%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Halfords NPS
Halfords's Net Promoter Score (NPS) is a 50 with 50% Promoters, 50% Passives, and 0% Detractors. Net Promoter Score tracks whether Halfords's customers would recommend using the product based on a scale of -100 to 100.
Halfords Overall NPS
| 50% | Promoters |
|---|---|
| 50% | Passives |
| 0% | Detractors |
Halfords NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 0 | Feb 2022 | 0 |
Apr 2024 50 | Apr 2024 | 50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Halfords Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Halfords users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Halfords Product Quality
5/5
Halfords has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Halfords' overall Product Quality score rated by its users and customers.
Halfords Product Information
Halfords’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.halfords.com
- Company Size
- 10,000+ Employees
Industry
Ecommerce and Marketplaces
Marketplaces
Travel
Halfords Pricing
Halfords ROI & Value For Money
5/5
Halfords has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Halfords' overall ROI score rated by its users and customers.
Halfords Customer Satisfaction (CSAT)
Halfords Customer Satisfaction (CSAT) Score
100 / 100
Halfords has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Halfords Customer Service
5/5
Halfords has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Halfords' overall Customer Service score rated by its users and customers.
About Halfords's Customer Service
Address
Icknield Street Drive Washford West Redditch, Reddick, FL B98 0DE United Kingdom
Website
http://www.halfords.com
Phone Number
01527 504 716
