Halifax NPS & Customer Reviews

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Halifax

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Halifax

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About Halifax's Brand

Halifax is a banking chain in the United Kingdom.

Brand at a Glance

83%

Customer Loyalty

1.5/5

Product Quality

1.5/5

Pricing

1.5/5

Customer Service

Halifax NPS

Halifax's Net Promoter Score (NPS) is a -87 with 5% Promoters, 3% Passives, and 92% Detractors. Net Promoter Score tracks whether Halifax's customers would recommend using the product based on a scale of -100 to 100.

Halifax Overall NPS

-87

NPS

5%	Promoters
3%	Passives
92%	Detractors

Halifax NPS Trend

-100

-50

100

Summary	Date	Score
Feb 2025 -87	Feb 2025	-87
Mar 2025 -87	Mar 2025	-87
Apr 2025 -87	Apr 2025	-87
May 2025 -87	May 2025	-87
Jun 2025 -87	Jun 2025	-87
Jul 2025 -87	Jul 2025	-87
Aug 2025 -89	Aug 2025	-89
Sep 2025 -87	Sep 2025	-87
Oct 2025 -87	Oct 2025	-87
Nov 2025 -87	Nov 2025	-87
Dec 2025 -87	Dec 2025	-87
Jan 2026 -87	Jan 2026	-87

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Halifax NPS by Gender

Female customers rated Halifax's NPS 1 points higher than Male customers.

Male

-94

Halifax's NPS was rated -94 by Male customers on Comparably.

Promoters

Passives

96%

Detractors

Female

-93

Halifax's NPS was rated -93 by Female customers on Comparably.

Promoters

Passives

96%

Detractors

Halifax NPS by Ethnicity

Halifax's NPS was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian -94	Caucasian	-94
African American/Black -100	African American/Black	-100
Asian or Pacific Islander -100	Asian or Pacific Islander	-100
Other -95	Other	-95

Halifax NPS by Age

Halifax's NPS was rated the highest by customers ages 36-40, and the lowest by customers ages 61-65.

100

Summary

Age

Promoters

Passives

Detractors

18-25

100%

31-35

100%

36-40

10%

80%

41-45

91%

46-50

100%

51-55

100%

56-60

100%

61-65

100%

66+

95%

Halifax NPS by Usage

Halifax's NPS was rated the highest by customers who have used Halifax's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year -100	Less than 1 Year	-100
1 to 2 Years -100	1 to 2 Years	-100
2 to 5 Years -91	2 to 5 Years	-91
5 to 10 Years -100	5 to 10 Years	-100
Over 10 Years -92	Over 10 Years	-92

Halifax Customer Reviews

Out of the 51 Halifax customer reviews 2 were positive and 49 were constructive. Halifax customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.

All Reviews

Positive Reviews

Constructive Reviews

Halifax Customer Loyalty

83%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

83% of Halifax users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

83%

17%

Halifax Customer Loyalty Score by Gender

Female customers rated Halifax's Customer Loyalty score 2% higher than Male customers.

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Male

84%

Yes

Female

86%

Yes

Halifax Customer Loyalty Score by Ethnicity

Halifax's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Asian or Pacific Islander customers.

% who answered "Yes"

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out of 100

Caucasian

100

out of 100

African American/Black

out of 100

Asian or Pacific Islander

out of 100

Other

Halifax Customer Loyalty Score by Age

Halifax's Customer Loyalty score was rated the highest by customers ages 31-35, and the lowest by customers ages 18-25.

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20%

40%

60%

80%

100%

Summary	Age	Score
18-25 70%	18-25	70%
31-35 100%	31-35	100%
36-40 82%	36-40	82%
41-45 84%	41-45	84%
46-50 100%	46-50	100%
51-55 94%	51-55	94%
56-60 73%	56-60	73%
61-65 87%	61-65	87%
66+ 85%	66+	85%

Halifax Customer Loyalty Score by Usage

Halifax's Customer Loyalty score was rated the highest by customers who have used Halifax's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	51%
1 to 2 Years	70%
2 to 5 Years	100%
5 to 10 Years	78%
Over 10 Years	88%

Halifax Customer Loyalty Score by Industry

Halifax's Customer Loyalty score was rated the highest by Architecture and Planning industry customers, and the lowest by Business and Consumer Services industry customers.

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Tech	90%
Accounting	84%
Aerospace and Aviation	70%
Architecture and Planning	100%
Arts and Entertainment	66%
Banking and Financial Services	75%
Business and Consumer Services	64%
Construction	91%
Consulting	78%
Education	95%
Government and Public Policy	78%
Healthcare, Hospitals and Medicine	80%
Legal	78%
Manufacturing and Machinery	100%
Marketing, Advertising and Research	100%
Media and Entertainment	100%
Professional Services	82%
Real Estate	70%
Retail	100%

Halifax Product Quality

1.5/5

Halifax has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.

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Halifax Product Information

Halifax’s product quality score is a 1.5 out of 5 as rated by its users and customers. Reviewers from the Marketing, Advertising and Research industry rated Halifax's product the highest. Reviewers from the Accounting industry rated Halifax the lowest at 1.5.

Website: http://www.halifax.co.uk/

Company Size: 10,000+ Employees

Industry

Tech

FinTech

Quick Insights into Halifax Product Quality

Halifax's Product Quality score was rated highest by customers from the Marketing, Advertising and Research industry, and rated lowest by customers from the Retail industry.

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Ranked Halifax Product Quality the Highest

Marketing, Advertising and Research	2
36-40	1.6
1 to 2 Years	1.5

Ranked Halifax Product Quality the Lowest

Other	1.5
Over 10 Years	1.5
Retail	1.5

Halifax Product Quality Score by Gender

Halifax's Product Quality score was rated 1.5 by both Female and Male customers on Comparably.

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Male

1.5/5

Female

1.5/5

Halifax Product Quality Score by Ethnicity

Halifax's Product Quality score was rated 1.5 stars by both African American/Black and Other customers on Comparably.

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Summary	Ethnicity	Score
Caucasian 1.5	Caucasian	1.5
African American/Black 1.5	African American/Black	1.5
Asian or Pacific Islander 1.5	Asian or Pacific Islander	1.5
Other 1.5	Other	1.5

Halifax Product Quality Score by Age

Halifax's Product Quality score was rated the highest by customers ages 36-40, and the lowest by customers ages 66+.

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Summary	Age	Score
18-25 1.5	18-25	1.5
31-35 1.5	31-35	1.5
36-40 1.6	36-40	1.6
41-45 1.5	41-45	1.5
46-50 1.5	46-50	1.5
51-55 1.5	51-55	1.5
56-60 1.5	56-60	1.5
61-65 1.5	61-65	1.5
66+ 1.5	66+	1.5

Halifax Product Quality Score by Usage

Halifax's Product Quality score was rated 1.5 stars by customers who have used Halifax's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.

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Less than 1 Year	1.5
1 to 2 Years	1.5
2 to 5 Years	1.5
5 to 10 Years	1.5
Over 10 Years	1.5

Halifax Product Quality Score by Industry

Halifax's Product Quality score was rated the highest by Marketing, Advertising and Research industry customers, and the lowest by Retail industry customers.

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Tech	1.6
Accounting	1.5
Aerospace and Aviation	1.5
Architecture and Planning	1.5
Arts and Entertainment	1.5
Banking and Financial Services	1.5
Business and Consumer Services	1.5
Construction	1.5
Consulting	1.5
Education	1.5
Government and Public Policy	1.5
Healthcare, Hospitals and Medicine	1.5
Legal	1.5
Manufacturing and Machinery	1.5
Marketing, Advertising and Research	2
Media and Entertainment	1.5
Professional Services	1.6
Real Estate	1.6
Retail	1.5

Halifax Pricing

Halifax ROI & Value For Money

1.5/5

Halifax has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.

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Halifax Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Manufacturing and Machinery industry. The users from the Accounting industry think that they had the lowest ROI from Halifax.

Quick Insights into Halifax ROI

Halifax's ROI score was rated highest by customers from the Manufacturing and Machinery industry, and rated lowest by customers from the Tech industry.

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Ranked Halifax ROI the Highest

Manufacturing and Machinery	2.3
1 to 2 Years	1.5
18-25	1.5

Ranked Halifax ROI the Lowest

Other	1.5
Over 10 Years	1.5
Tech	1.5

Halifax ROI Score by Gender

Halifax's ROI score was rated 1.5 by both Female and Male customers on Comparably.

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Male

1.5/5

Female

1.5/5

Halifax ROI Score by Ethnicity

Halifax's ROI score was rated 1.5 stars by both African American/Black and Other customers on Comparably.

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Summary	Ethnicity	Score
Caucasian 1.5	Caucasian	1.5
African American/Black 1.5	African American/Black	1.5
Asian or Pacific Islander 1.5	Asian or Pacific Islander	1.5
Other 1.5	Other	1.5

Halifax ROI Score by Age

Halifax's ROI score was rated 1.5 stars by customers ages 18-25 and customers ages 66+ on Comparably.

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Summary	Age	Score
18-25 1.5	18-25	1.5
31-35 1.5	31-35	1.5
36-40 1.5	36-40	1.5
41-45 1.5	41-45	1.5
46-50 1.5	46-50	1.5
51-55 1.5	51-55	1.5
56-60 1.5	56-60	1.5
61-65 1.5	61-65	1.5
66+ 1.5	66+	1.5

Halifax ROI Score by Usage

Halifax's ROI score was rated 1.5 stars by customers who have used Halifax's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.

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Less than 1 Year	1.5
1 to 2 Years	1.5
2 to 5 Years	1.5
5 to 10 Years	1.5
Over 10 Years	1.5

Halifax ROI Score by Industry

Halifax's ROI score was rated the highest by Manufacturing and Machinery industry customers, and the lowest by Tech industry customers.

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Tech	1.5
Accounting	1.5
Aerospace and Aviation	1.5
Architecture and Planning	1.5
Arts and Entertainment	1.5
Banking and Financial Services	1.5
Business and Consumer Services	1.5
Construction	1.5
Consulting	1.5
Education	1.5
Government and Public Policy	1.5
Healthcare, Hospitals and Medicine	1.5
Legal	1.5
Manufacturing and Machinery	2.3
Marketing, Advertising and Research	2
Media and Entertainment	1.5
Professional Services	1.5
Real Estate	1.5
Retail	1.5

Halifax Customer Satisfaction (CSAT)

Halifax Customer Satisfaction (CSAT) Score

9 / 100

Halifax has an overall Customer Satisfaction score of 9 rated by its users and customers.

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Very Satisfied	5%
Satisfied	4%
Neither Satisfied nor Dissatisfied	3%
Dissatisfied	12%
Very Dissatisfied	76%

Very Satisfied

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

12%

Very Dissatisfied

76%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Halifax Customer Satisfaction

Halifax's Customer Satisfaction score was rated highest by customers from the Marketing, Advertising and Research industry, and rated lowest by customers from the Retail industry.

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Ranked Halifax Customer Satisfaction the Highest

Marketing, Advertising and Research	33%
36-40	20%
2 to 5 Years	9%

Ranked Halifax Customer Satisfaction the Lowest

Asian or Pacific Islander	0%
Less than 1 Year	0%
Retail	0%

Halifax Customer Satisfaction Score by Gender

Female customers rated Halifax's Customer Satisfaction score 1 points higher than Male customers.

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4 / 100

Male

	Very Satisfied	2%
	Satisfied	2%
	Neither Satisfied nor Dissatisfied	2%
	Dissatisfied	11%
	Very Dissatisfied	83%

5 / 100

Female

	Very Satisfied	4%
	Satisfied	1%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	11%
	Very Dissatisfied	84%

Halifax Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

Halifax's Customer Satisfaction (CSAT) score was rated 5% according to Caucasian users and customers.

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5 / 100

Very Satisfied	3%
Satisfied	2%
Neither Satisfied nor Dissatisfied	1%
Dissatisfied	10%
Very Dissatisfied	84%

Very Satisfied

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

10%

Very Dissatisfied

84%

CSAT according to African American/Black

Halifax's Customer Satisfaction (CSAT) score was rated 0% according to African American/Black users and customers.

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0 / 100

Very Satisfied	0%
Satisfied	0%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	25%
Very Dissatisfied	75%

Very Satisfied

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

25%

Very Dissatisfied

75%

CSAT according to Asian or Pacific Islander

Halifax's Customer Satisfaction (CSAT) score was rated 0% according to Asian or Pacific Islander users and customers.

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0 / 100

Very Satisfied	0%
Satisfied	0%
Neither Satisfied nor Dissatisfied	12%
Dissatisfied	0%
Very Dissatisfied	88%

Very Satisfied

Satisfied

Neither Satisfied nor Dissatisfied

12%

Dissatisfied

Very Dissatisfied

88%

CSAT according to Other

Halifax's Customer Satisfaction (CSAT) score was rated 5% according to Other users and customers.

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5 / 100

Very Satisfied	2%
Satisfied	3%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	13%
Very Dissatisfied	82%

Very Satisfied

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

13%

Very Dissatisfied

82%

Halifax Customer Satisfaction Score by Age

Halifax's Customer Satisfaction score was rated the highest by customers ages 36-40, and the lowest by customers ages 61-65.

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100

Breakdown

Age

Score

18-25

31-35

36-40

20%

41-45

18%

46-50

51-55

56-60

61-65

66+

Halifax Customer Satisfaction Score by Usage

Halifax's Customer Satisfaction score was rated the highest by customers who have used Halifax's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	0
1 to 2 Years	0
2 to 5 Years	9
5 to 10 Years	0
Over 10 Years	6

Halifax Customer Satisfaction Score by Industry

Halifax's Customer Satisfaction score was rated the highest by Marketing, Advertising and Research industry customers, and the lowest by Retail industry customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.

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	"title": "Halifax Customer Satisfaction Score by Industry",
	"text": "Halifax's Customer Satisfaction score was rated the highest by Marketing, Advertising and Research industry customers, and the lowest by Retail industry customers.",
	"bars": [
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			"label": "Tech",
			"groupId": 104,
			"score": 14,
			"stars": 0,
			"csatScore": 14,
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			"scoreClassName": "",
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		{
			"label": "Accounting",
			"groupId": 495,
			"score": 18,
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			"scoreClassName": "",
			"scoreLabel": 18
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			"groupId": 496,
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			"scoreClassName": "",
			"scoreLabel": 0
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			"groupId": 498,
			"score": 0,
			"stars": 0,
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			"scoreClassName": "",
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			"label": "Arts and Entertainment",
			"groupId": 499,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
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			"scoreClassName": "",
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			"label": "Banking and Financial Services",
			"groupId": 501,
			"score": 9,
			"stars": 0,
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			"groupId": 504,
			"score": 0,
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			"scoreClassName": "",
			"scoreLabel": 0
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			"label": "Construction",
			"groupId": 510,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
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			"scoreClassName": "",
			"scoreLabel": 0
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			"label": "Consulting",
			"groupId": 511,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
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			"scoreClassName": "",
			"scoreLabel": 0
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		{
			"label": "Education",
			"groupId": 515,
			"score": 6,
			"stars": 0,
			"csatScore": 6,
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			"scoreClassName": "",
			"scoreLabel": 6
		},
		{
			"label": "Government and Public Policy",
			"groupId": 521,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
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			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Healthcare, Hospitals and Medicine",
			"groupId": 522,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
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			"scoreClassName": "",
			"scoreLabel": 0
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		{
			"label": "Legal",
			"groupId": 529,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
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			"scoreClassName": "",
			"scoreLabel": 0
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			"label": "Manufacturing and Machinery",
			"groupId": 533,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
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			"scoreClassName": "",
			"scoreLabel": 0
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		{
			"label": "Marketing, Advertising and Research",
			"groupId": 535,
			"score": 33,
			"stars": 0,
			"csatScore": 33,
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			"label": "Media and Entertainment",
			"groupId": 537,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
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			"scoreClassName": "",
			"scoreLabel": 0
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		{
			"label": "Professional Services",
			"groupId": 549,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
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			"scoreClassName": "",
			"scoreLabel": 0
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		{
			"label": "Real Estate",
			"groupId": 554,
			"score": 33,
			"stars": 0,
			"csatScore": 33,
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			"scoreClassName": "max",
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		{
			"label": "Retail",
			"groupId": 559,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
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			"scoreClassName": "",
			"scoreLabel": 0
		}
	]
}

Tech	14
Accounting	18
Aerospace and Aviation	0
Architecture and Planning	0
Arts and Entertainment	0
Banking and Financial Services	9
Business and Consumer Services	0
Construction	0
Consulting	0
Education	6
Government and Public Policy	0
Healthcare, Hospitals and Medicine	0
Legal	0
Manufacturing and Machinery	0
Marketing, Advertising and Research	33
Media and Entertainment	0
Professional Services	0
Real Estate	33
Retail	0

Halifax Customer Service

1.5/5

Halifax has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.

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About Halifax's Customer Service

Address

Washington, DC United States of America

Website

http://www.halifax.co.uk/

Phone Number

44 8457 273747

Quick Insights into Halifax Customer Service

Halifax's Customer Service score was rated highest by customers from the Marketing, Advertising and Research industry, and rated lowest by customers from the Tech industry.

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Ranked Halifax Customer Service the Highest

Marketing, Advertising and Research	2
1 to 2 Years	1.5
18-25	1.5

Ranked Halifax Customer Service the Lowest

Other	1.5
Over 10 Years	1.5
Tech	1.5

Halifax Customer Service Score by Gender

Halifax's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.

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Male

1.5/5

Female

1.5/5

Halifax Customer Service Score by Ethnicity

Halifax's Customer Service score was rated 1.5 stars by both African American/Black and Other customers on Comparably.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 1.5	Caucasian	1.5
African American/Black 1.5	African American/Black	1.5
Asian or Pacific Islander 1.5	Asian or Pacific Islander	1.5
Other 1.5	Other	1.5

Halifax Customer Service Score by Age

Halifax's Customer Service score was rated 1.5 stars by customers ages 18-25 and customers ages 66+ on Comparably.

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100

Summary	Age	Customer Service Score
18-25 1.5	18-25	1.5
31-35 1.5	31-35	1.5
36-40 1.5	36-40	1.5
41-45 1.5	41-45	1.5
46-50 1.5	46-50	1.5
51-55 1.5	51-55	1.5
56-60 1.5	56-60	1.5
61-65 1.5	61-65	1.5
66+ 1.5	66+	1.5

Halifax Customer Service Score by Usage

Halifax's Customer Service score was rated 1.5 stars by customers who have used Halifax's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.

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Less than 1 Year	1.5
1 to 2 Years	1.5
2 to 5 Years	1.5
5 to 10 Years	1.5
Over 10 Years	1.5

Halifax Customer Service Score by Industry

Halifax's Customer Service score was rated the highest by Marketing, Advertising and Research industry customers, and the lowest by Tech industry customers.

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Tech	1.5
Accounting	1.5
Aerospace and Aviation	1.5
Architecture and Planning	1.5
Arts and Entertainment	1.5
Banking and Financial Services	1.5
Business and Consumer Services	1.5
Construction	1.5
Consulting	1.5
Education	1.5
Government and Public Policy	1.5
Healthcare, Hospitals and Medicine	1.5
Legal	1.5
Manufacturing and Machinery	1.5
Marketing, Advertising and Research	2
Media and Entertainment	1.5
Professional Services	1.5
Real Estate	1.5
Retail	1.5

Halifax as an Employer

2.8/5

Halifax has a 2.8/5 stars for its overall company culture rated by their employees

bottom

15%

CEO of Halifax

David Nicholson

In the Bottom 15% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Halifax scored a -87 for Net Promoter Score and a -18 for Employee Net Promoter Score. NPS gauges how likely a customer of Halifax would recommend the brand to a friend. ENPS measures how likely Halifax employees would recommend working at Halifax to a friend.

Net Promoter Score

-87

NPS Score

5%	Promoters
3%	Passive
92%	Detractors

Employee Net Promoter Score

-18

eNPS Score

38%	Promoters
6%	Passive
56%	Detractors

Global Ranking Snapshot

RANK			INDUSTRY
1	Costco	W. Craig Jelinek	Retail
2	Peloton	Barry McCarthy	Health and Wellness
3	Chick-fil-A	Dan Cathy	Food and Beverages
4	Netflix	Ted Sarandos	Media and Entertainment
5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail