-25
NPS
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Hallcon Corporation
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About Hallcon Corporation's Brand
Hallcon is a leading provider of specialty outsourced services to the railway and transit sectors in North America providing crew
Brand at a Glance
63%
Customer Loyalty
2.6/5
Product Quality
2.6/5
Pricing
2.9/5
Customer Service
Hallcon Corporation NPS
Hallcon Corporation's Net Promoter Score (NPS) is a -25 with 35% Promoters, 5% Passives, and 60% Detractors. Net Promoter Score tracks whether Hallcon Corporation's customers would recommend using the product based on a scale of -100 to 100.
Hallcon Corporation Overall NPS
| 35% | Promoters |
|---|---|
| 5% | Passives |
| 60% | Detractors |
Hallcon Corporation NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 -33 | Apr 2022 | -33 |
Jun 2022 -20 | Jun 2022 | -20 |
Dec 2022 -27 | Dec 2022 | -27 |
Jan 2023 -25 | Jan 2023 | -25 |
May 2023 -16 | May 2023 | -16 |
Jun 2023 -22 | Jun 2023 | -22 |
Aug 2023 -27 | Aug 2023 | -27 |
Sep 2023 -19 | Sep 2023 | -19 |
Jan 2024 -24 | Jan 2024 | -24 |
May 2024 -28 | May 2024 | -28 |
Sep 2024 -32 | Sep 2024 | -32 |
Oct 2024 -25 | Oct 2024 | -25 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Hallcon Corporation NPS by Gender
Hallcon Corporation's NPS was rated -50 by Male customers on Comparably.
Male
-50
Hallcon Corporation's NPS was rated -50 by Male customers on Comparably.
25%
Promoters
0%
Passives
75%
Detractors
Female
N/A
Hallcon Corporation's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Hallcon Corporation NPS by Ethnicity
Hallcon Corporation's NPS was rated 0 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 0 | Caucasian | 0 |
Hallcon Corporation Customer Reviews
Out of the 2 Hallcon Corporation customer reviews 1 was positive and 1 was constructive. Hallcon Corporation customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Hallcon Corporation Customer Loyalty
63%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
63% of Hallcon Corporation users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Hallcon Corporation Customer Loyalty Score by Gender
Hallcon Corporation's Customer Loyalty score was rated 78 by Male customers on Comparably.
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Male
78%
Yes
Female
N/A
Yes
Hallcon Corporation Customer Loyalty Score by Ethnicity
Hallcon Corporation's Customer Loyalty score was rated 78% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Hallcon Corporation.
78
out of 100
Caucasian
Hallcon Corporation Product Quality
2.6/5
Hallcon Corporation has an overall Product Quality score of 2.6 out of 5 stars rated by its users and customers.
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Hallcon Corporation Product Information
Hallcon Corporation’s product quality score is a 2.6 out of 5 as rated by its users and customers.
- Website
- http://hallcon.com/
- Company Size
- 501-1,000 Employees
Quick Insights into Hallcon Corporation Product Quality
Hallcon Corporation's Product Quality score was rated highest by Caucasian customers.
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Ranked Hallcon Corporation Product Quality the Highest
Hallcon Corporation Product Quality Score by Gender
Hallcon Corporation's Product Quality score was rated 2.7 by Male customers on Comparably.
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Male
2.7/5
Female
N/A
Hallcon Corporation Product Quality Score by Ethnicity
Hallcon Corporation's Product Quality score was rated 3.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Hallcon Corporation.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.6 | Caucasian | 3.6 |
Hallcon Corporation Pricing
Hallcon Corporation ROI & Value For Money
2.6/5
Hallcon Corporation has a value for money and ROI score of 2.6 out of 5 stars rated by its users and customers.
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Quick Insights into Hallcon Corporation ROI
Hallcon Corporation's ROI score was rated highest by Caucasian customers.
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Ranked Hallcon Corporation ROI the Highest
Hallcon Corporation ROI Score by Gender
Hallcon Corporation's ROI score was rated 2 by Male customers on Comparably.
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Male
2/5
Female
N/A
Hallcon Corporation ROI Score by Ethnicity
Hallcon Corporation's ROI score was rated 2.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Hallcon Corporation.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.6 | Caucasian | 2.6 |
Hallcon Corporation Customer Satisfaction (CSAT)
Hallcon Corporation Customer Satisfaction (CSAT) Score
34 / 100
Hallcon Corporation has an overall Customer Satisfaction score of 34 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
26%
Satisfied
8%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Hallcon Corporation Customer Satisfaction
Hallcon Corporation's Customer Satisfaction score was rated highest by Caucasian customers.
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Ranked Hallcon Corporation Customer Satisfaction the Highest
Hallcon Corporation Customer Satisfaction Score by Gender
Hallcon Corporation's Customer Satisfaction score was rated 25 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Hallcon Corporation.
25 / 100
MaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 50% | |
Very Dissatisfied | 25% |
Hallcon Corporation Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Hallcon Corporation's Customer Satisfaction (CSAT) score was rated 50% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Hallcon Corporation.
50 / 100
Very Satisfied
25%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
25%
Hallcon Corporation Customer Service
2.9/5
Hallcon Corporation has an overall Customer Service score of 2.9 out of 5 stars rated by its users and customers.
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About Hallcon Corporation's Customer Service
Address
5775 Yonge Street, Suite 1010,Ontario, M2M 4J1 Canada
Website
http://hallcon.com/
Phone Number
416-964-9191
Quick Insights into Hallcon Corporation Customer Service
Hallcon Corporation's Customer Service score was rated highest by Caucasian customers.
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Ranked Hallcon Corporation Customer Service the Highest
Hallcon Corporation Customer Service Score by Gender
Hallcon Corporation's Customer Service score was rated 2.9 by Male customers on Comparably.
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Male
2.9/5
Female
N/A
Hallcon Corporation Customer Service Score by Ethnicity
Hallcon Corporation's Customer Service score was rated 3.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Hallcon Corporation.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
Hallcon Corporation as an Employer
2.3/5
Hallcon Corporation has a 2.3/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Hallcon Corporation scored a -25 for Net Promoter Score and a -34 for Employee Net Promoter Score. NPS gauges how likely a customer of Hallcon Corporation would recommend the brand to a friend. ENPS measures how likely Hallcon Corporation employees would recommend working at Hallcon Corporation to a friend.
Net Promoter Score
-25
NPS Score
| 35% | Promoters |
|---|---|
| 5% | Passive |
| 60% | Detractors |
Employee Net Promoter Score
-34
eNPS Score
| 27% | Promoters |
|---|---|
| 12% | Passive |
| 61% | Detractors |
