0
NPS
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Halloran Consulting
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About Halloran Consulting's Brand
"Halloran provides clinical development services for biotech, pharmaceutical and medical device companies."
Brand at a Glance
55%
Customer Loyalty
2.7/5
Product Quality
2.7/5
Pricing
3/5
Customer Service
Halloran Consulting NPS
Halloran Consulting's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Halloran Consulting's customers would recommend using the product based on a scale of -100 to 100.
Halloran Consulting Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Halloran Consulting NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2020 -100 | May 2020 | -100 |
May 2022 0 | May 2022 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Halloran Consulting Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Halloran Consulting users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Halloran Consulting Product Quality
2.7/5
Halloran Consulting has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Halloran Consulting's overall Product Quality score rated by its users and customers.
Halloran Consulting Product Information
Halloran Consulting’s product quality score is a 2.7 out of 5 as rated by its users and customers.
- Website
- http://hallorancg.com/
- Company Size
- 11-50 Employees
Industry
Tech
Professional Services
Halloran Consulting Pricing
Halloran Consulting ROI & Value For Money
2.7/5
Halloran Consulting has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
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Halloran Consulting Customer Satisfaction (CSAT)
Halloran Consulting Customer Satisfaction (CSAT) Score
100 / 100
Halloran Consulting has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Halloran Consulting Customer Service
3/5
Halloran Consulting has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About Halloran Consulting's Customer Service
Address
266 Summer Street, Boston, MA 02210
Website
http://hallorancg.com/
Phone Number
617-648-7879
Halloran Consulting's Social Links
Halloran Consulting as an Employer
2.8/5
Halloran Consulting has a 2.8/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Halloran Consulting scored a 0 for Net Promoter Score and a -60 for Employee Net Promoter Score. NPS gauges how likely a customer of Halloran Consulting would recommend the brand to a friend. ENPS measures how likely Halloran Consulting employees would recommend working at Halloran Consulting to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-60
eNPS Score
| 20% | Promoters |
|---|---|
| 0% | Passive |
| 80% | Detractors |
