-67
NPS
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Brand Page
Halma
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About Halma's Brand
Providing provides solutions for public safety.
Brand at a Glance
68%
Customer Loyalty
3.4/5
Product Quality
3.1/5
Pricing
3/5
Customer Service
Halma NPS
Halma's Net Promoter Score (NPS) is a -67 with 0% Promoters, 33% Passives, and 67% Detractors. Net Promoter Score tracks whether Halma's customers would recommend using the product based on a scale of -100 to 100.
Halma Overall NPS
| 0% | Promoters |
|---|---|
| 33% | Passives |
| 67% | Detractors |
Halma NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2022 0 | Jul 2022 | 0 |
Jul 2023 -50 | Jul 2023 | -50 |
Dec 2023 -66 | Dec 2023 | -66 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Halma Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Halma users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Halma Product Quality
3.4/5
Halma has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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Halma Product Information
Halma’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- www.halma.com
- Company Size
- 5,001-10,000 Employees
Halma Pricing
Halma ROI & Value For Money
3.1/5
Halma has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
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Halma Customer Satisfaction (CSAT)
Halma Customer Satisfaction (CSAT) Score
67 / 100
Halma has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
67%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Halma Customer Service
3/5
Halma has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About Halma's Customer Service
Address
Misbourne Court, Amersham, HP7 0DE Bahamas
Website
www.halma.com
Phone Number
7
