-78
NPS
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HALO Branded Solutions
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About HALO Branded Solutions' Brand
HALO is the leading promotional products distributor in the industry. Each client is unique. Each need is different. Every result is exceptional.
Brand at a Glance
54%
Customer Loyalty
2.1/5
Product Quality
1.8/5
Pricing
1.5/5
Customer Service
HALO Branded Solutions NPS
HALO Branded Solutions's Net Promoter Score (NPS) is a -78 with 7% Promoters, 8% Passives, and 85% Detractors. Net Promoter Score tracks whether HALO Branded Solutions's customers would recommend using the product based on a scale of -100 to 100.
HALO Branded Solutions Overall NPS
| 7% | Promoters |
|---|---|
| 8% | Passives |
| 85% | Detractors |
HALO Branded Solutions NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 -100 | Jan 2022 | -100 |
Apr 2022 -100 | Apr 2022 | -100 |
Jun 2022 -100 | Jun 2022 | -100 |
Jul 2022 -100 | Jul 2022 | -100 |
Nov 2022 -100 | Nov 2022 | -100 |
Dec 2022 -100 | Dec 2022 | -100 |
Aug 2023 -87 | Aug 2023 | -87 |
Sep 2023 -88 | Sep 2023 | -88 |
Nov 2023 -90 | Nov 2023 | -90 |
May 2024 -75 | May 2024 | -75 |
Feb 2025 -78 | Feb 2025 | -78 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
HALO Branded Solutions NPS by Gender
Male customers rated HALO Branded Solutions's NPS 25 points higher than Female customers.
Male
-75
HALO Branded Solutions's NPS was rated -75 by Male customers on Comparably.
0%
Promoters
25%
Passives
75%
Detractors
Female
-100
HALO Branded Solutions's NPS was rated -100 by Female customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
HALO Branded Solutions NPS by Ethnicity
HALO Branded Solutions's NPS was rated the highest by Other customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
Other -80 | Other | -80 |
HALO Branded Solutions NPS by Usage
HALO Branded Solutions's NPS was rated -100 points by customers who have used HALO Branded Solutions's products/services for 1 to 2 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years -100 | 1 to 2 Years | -100 |
HALO Branded Solutions Customer Reviews
Out of the 3 HALO Branded Solutions customer reviews 0 were positive and 3 were constructive. HALO Branded Solutions customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
HALO Branded Solutions Customer Loyalty
54%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
54% of HALO Branded Solutions users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
HALO Branded Solutions Customer Loyalty Score by Gender
Male customers rated HALO Branded Solutions's Customer Loyalty score 45% higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of HALO Branded Solutions.
Male
78%
Yes
Female
33%
Yes
HALO Branded Solutions Customer Loyalty Score by Ethnicity
HALO Branded Solutions's Customer Loyalty score was rated the highest by Other customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of HALO Branded Solutions.
40
out of 100
Caucasian
64
out of 100
Other
HALO Branded Solutions Customer Loyalty Score by Usage
HALO Branded Solutions's Customer Loyalty score was rated 40% by customers who have used HALO Branded Solutions's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
HALO Branded Solutions Product Quality
2.1/5
HALO Branded Solutions has an overall Product Quality score of 2.1 out of 5 stars rated by its users and customers.
Sign Up to unlock HALO Branded Solutions' overall Product Quality score rated by its users and customers.
HALO Branded Solutions Product Information
HALO Branded Solutions’s product quality score is a 2.1 out of 5 as rated by its users and customers.
- Website
- http://www.halo.com
- Company Size
- 201-500 Employees
Industry
Business Services
Quick Insights into HALO Branded Solutions Product Quality
HALO Branded Solutions's Product Quality score was rated highest by Female customers, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked HALO Branded Solutions' Product Quality.
Ranked HALO Branded Solutions Product Quality the Highest
Ranked HALO Branded Solutions Product Quality the Lowest
HALO Branded Solutions Product Quality Score by Gender
Female customers rated HALO Branded Solutions's Product Quality score 0.6 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of HALO Branded Solutions.
Male
1.5/5
Female
2.1/5
HALO Branded Solutions Product Quality Score by Ethnicity
HALO Branded Solutions's Product Quality score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of HALO Branded Solutions.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Other 1.9 | Other | 1.9 |
HALO Branded Solutions Product Quality Score by Usage
HALO Branded Solutions's Product Quality score was rated 1.5 stars by customers who have used HALO Branded Solutions's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
HALO Branded Solutions Pricing
HALO Branded Solutions ROI & Value For Money
1.8/5
HALO Branded Solutions has a value for money and ROI score of 1.8 out of 5 stars rated by its users and customers.
Sign Up to unlock HALO Branded Solutions' overall ROI score rated by its users and customers.
Quick Insights into HALO Branded Solutions ROI
HALO Branded Solutions's ROI score was rated highest by customers who have used HALO Branded Solutions's products/services for 1 to 2 Years, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked HALO Branded Solutions' ROI score.
Ranked HALO Branded Solutions ROI the Highest
Ranked HALO Branded Solutions ROI the Lowest
HALO Branded Solutions ROI Score by Gender
HALO Branded Solutions's ROI score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of HALO Branded Solutions.
Male
1.5/5
Female
1.5/5
HALO Branded Solutions ROI Score by Ethnicity
HALO Branded Solutions's ROI score was rated 1.5 stars by both Caucasian and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of HALO Branded Solutions.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Other 1.5 | Other | 1.5 |
HALO Branded Solutions ROI Score by Usage
HALO Branded Solutions's ROI score was rated 1.5 stars by customers who have used HALO Branded Solutions's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
HALO Branded Solutions Customer Satisfaction (CSAT)
HALO Branded Solutions Customer Satisfaction (CSAT) Score
9 / 100
HALO Branded Solutions has an overall Customer Satisfaction score of 9 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
9%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
45%
Very Dissatisfied
37%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into HALO Branded Solutions Customer Satisfaction
HALO Branded Solutions's Customer Satisfaction score was rated highest by Male customers, and rated lowest by Female customers.
Sign Up to unlock insights into how customers have ranked HALO Branded Solutions' Customer Satisfaction.
Ranked HALO Branded Solutions Customer Satisfaction the Highest
Ranked HALO Branded Solutions Customer Satisfaction the Lowest
HALO Branded Solutions Customer Satisfaction Score by Gender
Male customers rated HALO Branded Solutions's Customer Satisfaction score 0 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of HALO Branded Solutions.
33 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 67% |
0
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 50% | |
Very Dissatisfied | 50% |
HALO Branded Solutions Customer Satisfaction Score by Ethnicity
CSAT according to Other
HALO Branded Solutions' Customer Satisfaction (CSAT) score was rated 20% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of HALO Branded Solutions.
20 / 100
Very Satisfied
0%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
20%
Very Dissatisfied
60%
HALO Branded Solutions Customer Satisfaction Score by Usage
HALO Branded Solutions's Customer Satisfaction score was rated 0 points by customers who have used HALO Branded Solutions's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
HALO Branded Solutions Customer Service
1.5/5
HALO Branded Solutions has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock HALO Branded Solutions' overall Customer Service score rated by its users and customers.
About HALO Branded Solutions's Customer Service
Address
1500 HALO Way, Sterling, IL 61081
Website
http://www.halo.com
Phone Number
(815) 625-0980
HALO Branded Solutions's Social Links
Quick Insights into HALO Branded Solutions Customer Service
HALO Branded Solutions's Customer Service score was rated highest by customers who have used HALO Branded Solutions's products/services for 1 to 2 Years, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked HALO Branded Solutions' Customer Service score.
Ranked HALO Branded Solutions Customer Service the Highest
Ranked HALO Branded Solutions Customer Service the Lowest
HALO Branded Solutions Customer Service Score by Gender
HALO Branded Solutions's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of HALO Branded Solutions.
Male
1.5/5
Female
1.5/5
HALO Branded Solutions Customer Service Score by Ethnicity
HALO Branded Solutions's Customer Service score was rated 1.5 stars by both Caucasian and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of HALO Branded Solutions.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Other 1.5 | Other | 1.5 |
HALO Branded Solutions Customer Service Score by Usage
HALO Branded Solutions's Customer Service score was rated 1.5 stars by customers who have used HALO Branded Solutions's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
HALO Branded Solutions as an Employer
2.3/5
HALO Branded Solutions has a 2.3/5 stars for its overall company culture rated by their employees
bottom
5%
CEO of HALO Branded Solutions
In the Bottom 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
HALO Branded Solutions scored a -78 for Net Promoter Score and a -53 for Employee Net Promoter Score. NPS gauges how likely a customer of HALO Branded Solutions would recommend the brand to a friend. ENPS measures how likely HALO Branded Solutions employees would recommend working at HALO Branded Solutions to a friend.
Net Promoter Score
-78
NPS Score
| 7% | Promoters |
|---|---|
| 8% | Passive |
| 85% | Detractors |
Employee Net Promoter Score
-53
eNPS Score
| 17% | Promoters |
|---|---|
| 13% | Passive |
| 70% | Detractors |
