-10
NPS
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Hamilton Lane
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About Hamilton Lane's Brand
Hamilton Lane is a firm that provides private equity investment management services.
Brand at a Glance
80%
Customer Loyalty
3.6/5
Product Quality
3.7/5
Pricing
3.5/5
Customer Service
Hamilton Lane NPS
Hamilton Lane's Net Promoter Score (NPS) is a -10 with 38% Promoters, 14% Passives, and 48% Detractors. Net Promoter Score tracks whether Hamilton Lane's customers would recommend using the product based on a scale of -100 to 100.
Hamilton Lane Overall NPS
| 38% | Promoters |
|---|---|
| 14% | Passives |
| 48% | Detractors |
Hamilton Lane NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2021 43 | Nov 2021 | 43 |
Jul 2022 50 | Jul 2022 | 50 |
Dec 2022 20 | Dec 2022 | 20 |
Sep 2023 27 | Sep 2023 | 27 |
Oct 2023 17 | Oct 2023 | 17 |
Nov 2023 8 | Nov 2023 | 8 |
Jan 2024 15 | Jan 2024 | 15 |
Jul 2024 6 | Jul 2024 | 6 |
Sep 2024 0 | Sep 2024 | 0 |
Oct 2024 -5 | Oct 2024 | -5 |
Aug 2025 -10 | Aug 2025 | -10 |
Nov 2025 -9 | Nov 2025 | -9 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Hamilton Lane NPS by Gender
Hamilton Lane's NPS was rated -100 by Male customers on Comparably.
Male
-100
Hamilton Lane's NPS was rated -100 by Male customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Female
N/A
Hamilton Lane's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Hamilton Lane Customer Loyalty
80%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
80% of Hamilton Lane users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Hamilton Lane Customer Loyalty Score by Gender
Hamilton Lane's Customer Loyalty score was rated 100 by Male customers on Comparably.
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Male
100%
Yes
Female
N/A
Yes
Hamilton Lane Product Quality
3.6/5
Hamilton Lane has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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Hamilton Lane Product Information
Hamilton Lane’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Website
- http://hamiltonlane.com
- Company Size
- 201-500 Employees
Industry
Tech
Banking
FinTech
Quick Insights into Hamilton Lane Product Quality
Hamilton Lane's Product Quality score was rated highest by Male customers.
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Ranked Hamilton Lane Product Quality the Highest
Hamilton Lane Product Quality Score by Gender
Hamilton Lane's Product Quality score was rated 2.6 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Hamilton Lane.
Male
2.6/5
Female
N/A
Hamilton Lane Pricing
Hamilton Lane ROI & Value For Money
3.7/5
Hamilton Lane has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Quick Insights into Hamilton Lane ROI
Hamilton Lane's ROI score was rated highest by Male customers.
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Ranked Hamilton Lane ROI the Highest
Hamilton Lane ROI Score by Gender
Hamilton Lane's ROI score was rated 2.6 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Hamilton Lane.
Male
2.6/5
Female
N/A
Hamilton Lane Customer Satisfaction (CSAT)
Hamilton Lane Customer Satisfaction (CSAT) Score
65 / 100
Hamilton Lane has an overall Customer Satisfaction score of 65 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
44%
Satisfied
21%
Neither Satisfied nor Dissatisfied
21%
Dissatisfied
0%
Very Dissatisfied
14%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Hamilton Lane Customer Satisfaction
Hamilton Lane's Customer Satisfaction score was rated highest by Male customers.
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Ranked Hamilton Lane Customer Satisfaction the Highest
Hamilton Lane Customer Satisfaction Score by Gender
Hamilton Lane's Customer Satisfaction score was rated 34 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Hamilton Lane.
34 / 100
MaleVery Satisfied | 34% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 33% | |
Dissatisfied | 0% | |
Very Dissatisfied | 33% |
Hamilton Lane Customer Service
3.5/5
Hamilton Lane has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Hamilton Lane's Customer Service
Address
One Presidential Blvd., 4th Floor, Bala Cynwyd, PA 19004
Website
http://hamiltonlane.com
Quick Insights into Hamilton Lane Customer Service
Hamilton Lane's Customer Service score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Hamilton Lane's Customer Service score.
Ranked Hamilton Lane Customer Service the Highest
Hamilton Lane Customer Service Score by Gender
Hamilton Lane's Customer Service score was rated 2.6 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Hamilton Lane.
Male
2.6/5
Female
N/A
Hamilton Lane as an Employer
4.5/5
Hamilton Lane has a 4.5/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Hamilton Lane scored a -10 for Net Promoter Score and a 29 for Employee Net Promoter Score. NPS gauges how likely a customer of Hamilton Lane would recommend the brand to a friend. ENPS measures how likely Hamilton Lane employees would recommend working at Hamilton Lane to a friend.
Net Promoter Score
-10
NPS Score
| 38% | Promoters |
|---|---|
| 14% | Passive |
| 48% | Detractors |
Employee Net Promoter Score
29
eNPS Score
| 55% | Promoters |
|---|---|
| 19% | Passive |
| 26% | Detractors |
