-64
NPS
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Hammacher Schlemmer
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About Hammacher Schlemmer's Brand
Hammacher Schlemmer is an online catalogue retailer in the United States.
Brand at a Glance
63%
Customer Loyalty
1.8/5
Product Quality
1.9/5
Pricing
1.5/5
Customer Service
Hammacher Schlemmer NPS
Hammacher Schlemmer's Net Promoter Score (NPS) is a -64 with 16% Promoters, 4% Passives, and 80% Detractors. Net Promoter Score tracks whether Hammacher Schlemmer's customers would recommend using the product based on a scale of -100 to 100.
Hammacher Schlemmer Overall NPS
| 16% | Promoters |
|---|---|
| 4% | Passives |
| 80% | Detractors |
Hammacher Schlemmer NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2025 -68 | Jan 2025 | -68 |
Feb 2025 -68 | Feb 2025 | -68 |
Mar 2025 -68 | Mar 2025 | -68 |
Apr 2025 -68 | Apr 2025 | -68 |
May 2025 -68 | May 2025 | -68 |
Jun 2025 -67 | Jun 2025 | -67 |
Jul 2025 -67 | Jul 2025 | -67 |
Aug 2025 -66 | Aug 2025 | -66 |
Sep 2025 -66 | Sep 2025 | -66 |
Oct 2025 -66 | Oct 2025 | -66 |
Nov 2025 -66 | Nov 2025 | -66 |
Dec 2025 -66 | Dec 2025 | -66 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Hammacher Schlemmer NPS by Gender
Male customers rated Hammacher Schlemmer's NPS 31 points higher than Female customers.
Male
-54
Hammacher Schlemmer's NPS was rated -54 by Male customers on Comparably.
23%
Promoters
0%
Passives
77%
Detractors
Female
-85
Hammacher Schlemmer's NPS was rated -85 by Female customers on Comparably.
6%
Promoters
3%
Passives
91%
Detractors
Hammacher Schlemmer NPS by Ethnicity
Hammacher Schlemmer's NPS was rated the highest by Other customers, and the lowest by African American/Black customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -72 | Caucasian | -72 |
African American/Black -100 | African American/Black | -100 |
Other -62 | Other | -62 |
Hammacher Schlemmer NPS by Age
Hammacher Schlemmer's NPS was rated the highest by customers ages 41-45, and the lowest by customers ages 56-60.
Hammacher Schlemmer NPS by Usage
Hammacher Schlemmer's NPS was rated the highest by customers who have used Hammacher Schlemmer's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -90 | Less than 1 Year | -90 |
1 to 2 Years -37 | 1 to 2 Years | -37 |
2 to 5 Years -60 | 2 to 5 Years | -60 |
5 to 10 Years -80 | 5 to 10 Years | -80 |
Over 10 Years -78 | Over 10 Years | -78 |
Hammacher Schlemmer Customer Reviews
Out of the 38 Hammacher Schlemmer customer reviews 10 were positive and 28 were constructive. Hammacher Schlemmer customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Hammacher Schlemmer Customer Loyalty
63%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
63% of Hammacher Schlemmer users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Hammacher Schlemmer Customer Loyalty Score by Gender
Female customers rated Hammacher Schlemmer's Customer Loyalty score 4% higher than Male customers.
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Male
64%
Yes
Female
68%
Yes
Hammacher Schlemmer Customer Loyalty Score by Ethnicity
Hammacher Schlemmer's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Hammacher Schlemmer.
65
out of 100
Caucasian
70
out of 100
African American/Black
65
out of 100
Other
Hammacher Schlemmer Customer Loyalty Score by Age
Hammacher Schlemmer's Customer Loyalty score was rated the highest by customers ages 51-55, and the lowest by customers ages 36-40.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
36-40 40% | 36-40 | 40% |
41-45 70% | 41-45 | 70% |
46-50 55% | 46-50 | 55% |
51-55 79% | 51-55 | 79% |
56-60 50% | 56-60 | 50% |
61-65 64% | 61-65 | 64% |
66+ 68% | 66+ | 68% |
Hammacher Schlemmer Customer Loyalty Score by Usage
Hammacher Schlemmer's Customer Loyalty score was rated the highest by customers who have used Hammacher Schlemmer's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Hammacher Schlemmer Customer Loyalty Score by Industry
Hammacher Schlemmer's Customer Loyalty score was rated the highest by Legal industry customers, and the lowest by Government and Public Policy industry customers.
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Hammacher Schlemmer Product Quality
1.8/5
Hammacher Schlemmer has an overall Product Quality score of 1.8 out of 5 stars rated by its users and customers.
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Hammacher Schlemmer Product Information
Hammacher Schlemmer’s product quality score is a 1.8 out of 5 as rated by its users and customers. Reviewers from the Architecture and Planning industry rated Hammacher Schlemmer's product the highest. Reviewers from the Education industry rated Hammacher Schlemmer the lowest at 1.6.
- Website
- http://www.hammacher.com
- Company Size
- 201-500 Employees
Industry
Tech
Ecommerce and Marketplaces
Quick Insights into Hammacher Schlemmer Product Quality
Hammacher Schlemmer's Product Quality score was rated highest by African American/Black customers, and rated lowest by customers who have used Hammacher Schlemmer's products/services for Less than 1 Year.
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Ranked Hammacher Schlemmer Product Quality the Highest
Ranked Hammacher Schlemmer Product Quality the Lowest
Hammacher Schlemmer Product Quality Score by Gender
Male customers rated Hammacher Schlemmer's Product Quality score 0.7 stars higher than Female customers.
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Male
2.2/5
Female
1.5/5
Hammacher Schlemmer Product Quality Score by Ethnicity
Hammacher Schlemmer's Product Quality score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Hammacher Schlemmer.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.6 | Caucasian | 1.6 |
African American/Black 3.1 | African American/Black | 3.1 |
Other 2.4 | Other | 2.4 |
Hammacher Schlemmer Product Quality Score by Age
Hammacher Schlemmer's Product Quality score was rated the highest by customers ages 46-50, and the lowest by customers ages 56-60.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 1.5 | 36-40 | 1.5 |
41-45 2.6 | 41-45 | 2.6 |
46-50 2.7 | 46-50 | 2.7 |
51-55 1.8 | 51-55 | 1.8 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.6 | 61-65 | 1.6 |
66+ 1.8 | 66+ | 1.8 |
Hammacher Schlemmer Product Quality Score by Usage
Hammacher Schlemmer's Product Quality score was rated the highest by customers who have used Hammacher Schlemmer's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Hammacher Schlemmer Product Quality Score by Industry
Hammacher Schlemmer's Product Quality score was rated the highest by Architecture and Planning industry customers, and the lowest by Legal industry customers.
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Hammacher Schlemmer Pricing
Hammacher Schlemmer ROI & Value For Money
1.9/5
Hammacher Schlemmer has a value for money and ROI score of 1.9 out of 5 stars rated by its users and customers.
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Hammacher Schlemmer Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Architecture and Planning industry. The users from the Aerospace and Aviation industry think that they had the lowest ROI from Hammacher Schlemmer.
Quick Insights into Hammacher Schlemmer ROI
Hammacher Schlemmer's ROI score was rated highest by African American/Black customers, and rated lowest by customers from the Marketing, Advertising and Research industry.
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Ranked Hammacher Schlemmer ROI the Highest
Ranked Hammacher Schlemmer ROI the Lowest
Hammacher Schlemmer ROI Score by Gender
Male customers rated Hammacher Schlemmer's ROI score 0.5 stars higher than Female customers.
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Male
2.1/5
Female
1.6/5
Hammacher Schlemmer ROI Score by Ethnicity
Hammacher Schlemmer's ROI score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Hammacher Schlemmer.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.7 | Caucasian | 1.7 |
African American/Black 4.1 | African American/Black | 4.1 |
Other 1.9 | Other | 1.9 |
Hammacher Schlemmer ROI Score by Age
Hammacher Schlemmer's ROI score was rated the highest by customers ages 41-45, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Hammacher Schlemmer.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 1.5 | 36-40 | 1.5 |
41-45 2.8 | 41-45 | 2.8 |
46-50 2.5 | 46-50 | 2.5 |
51-55 1.6 | 51-55 | 1.6 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.8 | 61-65 | 1.8 |
66+ 2 | 66+ | 2 |
Hammacher Schlemmer ROI Score by Usage
Hammacher Schlemmer's ROI score was rated the highest by customers who have used Hammacher Schlemmer's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Hammacher Schlemmer ROI Score by Industry
Hammacher Schlemmer's ROI score was rated the highest by Architecture and Planning industry customers, and the lowest by Marketing, Advertising and Research industry customers.
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Hammacher Schlemmer Customer Satisfaction (CSAT)
Hammacher Schlemmer Customer Satisfaction (CSAT) Score
16 / 100
Hammacher Schlemmer has an overall Customer Satisfaction score of 16 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
13%
Satisfied
3%
Neither Satisfied nor Dissatisfied
4%
Dissatisfied
10%
Very Dissatisfied
70%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Hammacher Schlemmer Customer Satisfaction
Hammacher Schlemmer's Customer Satisfaction score was rated highest by customers from the Accounting industry, and rated lowest by customers from the Legal industry.
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Ranked Hammacher Schlemmer Customer Satisfaction the Highest
Ranked Hammacher Schlemmer Customer Satisfaction the Lowest
Hammacher Schlemmer Customer Satisfaction Score by Gender
Male customers rated Hammacher Schlemmer's Customer Satisfaction score 19 points higher than Female customers.
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28 / 100
MaleVery Satisfied | 23% | |
|---|---|---|
Satisfied | 5% | |
Neither Satisfied nor Dissatisfied | 5% | |
Dissatisfied | 13% | |
Very Dissatisfied | 54% |
9 / 100
FemaleVery Satisfied | 9% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 11% | |
Very Dissatisfied | 80% |
Hammacher Schlemmer Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Hammacher Schlemmer's Customer Satisfaction (CSAT) score was rated 16% according to Caucasian users and customers.
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16 / 100
Very Satisfied
15%
Satisfied
1%
Neither Satisfied nor Dissatisfied
1%
Dissatisfied
10%
Very Dissatisfied
73%
CSAT according to African American/Black
Hammacher Schlemmer's Customer Satisfaction (CSAT) score was rated 0% according to African American/Black users and customers.
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0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
67%
CSAT according to Other
Hammacher Schlemmer's Customer Satisfaction (CSAT) score was rated 22% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Hammacher Schlemmer.
22 / 100
Very Satisfied
17%
Satisfied
5%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
17%
Very Dissatisfied
61%
Hammacher Schlemmer Customer Satisfaction Score by Age
Hammacher Schlemmer's Customer Satisfaction score was rated the highest by customers ages 41-45, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Hammacher Schlemmer.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 41-45 | 33% | |||||||||||||||
| 46-50 | 33% | |||||||||||||||
| 51-55 | 11% | |||||||||||||||
| 56-60 | 0% | |||||||||||||||
| 61-65 | 8% | |||||||||||||||
| 66+ | 17% |
Hammacher Schlemmer Customer Satisfaction Score by Usage
Hammacher Schlemmer's Customer Satisfaction score was rated the highest by customers who have used Hammacher Schlemmer's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Hammacher Schlemmer Customer Satisfaction Score by Industry
Hammacher Schlemmer's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Legal industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Hammacher Schlemmer Customer Satisfaction Score by Industry",
"text": "Hammacher Schlemmer's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Legal industry customers.",
"bars": [
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"groupId": 104,
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{
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"groupId": 495,
"score": 44,
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"label": "Aerospace and Aviation",
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"scoreClassName": "",
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{
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"groupId": 499,
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"stars": 0,
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"scoreClassName": "",
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},
{
"label": "Banking and Financial Services",
"groupId": 501,
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"stars": 0,
"csatScore": 0,
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"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Education",
"groupId": 515,
"score": 0,
"stars": 0,
"csatScore": 0,
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"scoreClassName": "",
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{
"label": "Government and Public Policy",
"groupId": 521,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Hammacher Schlemmer's Customer Satisfaction score is rated by Government and Public Policy customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 0,
"stars": 0,
"csatScore": 0,
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"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Legal",
"groupId": 529,
"score": 0,
"stars": 0,
"csatScore": 0,
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"scoreClassName": "",
"scoreLabel": 0
},
{
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"groupId": 535,
"score": 25,
"stars": 0,
"csatScore": 25,
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"scoreClassName": "",
"scoreLabel": 25
}
]
}Hammacher Schlemmer Customer Service
1.5/5
Hammacher Schlemmer has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About Hammacher Schlemmer's Customer Service
Address
9180 LeSaint Dr., Fairfield, OH
Website
http://www.hammacher.com
Phone Number
(800) 321-1484
Quick Insights into Hammacher Schlemmer Customer Service
Hammacher Schlemmer's Customer Service score was rated highest by customers who have used Hammacher Schlemmer's products/services for 1 to 2 Years, and rated lowest by customers who have used Hammacher Schlemmer's products/services for Over 10 Years.
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Ranked Hammacher Schlemmer Customer Service the Highest
Ranked Hammacher Schlemmer Customer Service the Lowest
Hammacher Schlemmer Customer Service Score by Gender
Male customers rated Hammacher Schlemmer's Customer Service score 0.3 stars higher than Female customers.
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Male
1.8/5
Female
1.5/5
Hammacher Schlemmer Customer Service Score by Ethnicity
Hammacher Schlemmer's Customer Service score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Hammacher Schlemmer.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 2 | African American/Black | 2 |
Other 1.7 | Other | 1.7 |
Hammacher Schlemmer Customer Service Score by Age
Hammacher Schlemmer's Customer Service score was rated the highest by customers ages 46-50, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Hammacher Schlemmer.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
36-40 1.5 | 36-40 | 1.5 |
41-45 2.1 | 41-45 | 2.1 |
46-50 2.3 | 46-50 | 2.3 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Hammacher Schlemmer Customer Service Score by Usage
Hammacher Schlemmer's Customer Service score was rated the highest by customers who have used Hammacher Schlemmer's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Hammacher Schlemmer Customer Service Score by Industry
Hammacher Schlemmer's Customer Service score was rated the highest by Consulting industry customers, and the lowest by Marketing, Advertising and Research industry customers.
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Hammacher Schlemmer as an Employer
2.8/5
Hammacher Schlemmer has a 2.8/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
Hammacher Schlemmer scored a -64 for Net Promoter Score and a -22 for Employee Net Promoter Score. NPS gauges how likely a customer of Hammacher Schlemmer would recommend the brand to a friend. ENPS measures how likely Hammacher Schlemmer employees would recommend working at Hammacher Schlemmer to a friend.
Net Promoter Score
-64
NPS Score
| 16% | Promoters |
|---|---|
| 4% | Passive |
| 80% | Detractors |
Employee Net Promoter Score
-22
eNPS Score
| 31% | Promoters |
|---|---|
| 16% | Passive |
| 53% | Detractors |
