100
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Hammerhead
Marketing or Exec? Claim Your Free Account
About Hammerhead's Brand
Hammerhead guides cyclists through their ride and analyzes their performance afterwards.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Hammerhead NPS
Hammerhead's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Hammerhead's customers would recommend using the product based on a scale of -100 to 100.
Hammerhead Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Hammerhead NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2021 100 | Apr 2021 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Hammerhead Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Hammerhead users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Hammerhead Product Quality
5/5
Hammerhead has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Hammerhead's overall Product Quality score rated by its users and customers.
Hammerhead Product Information
Hammerhead’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.hammerhead.io
- Company Size
- 11-50 Employees
Industry
Tech
Travel
Hammerhead Pricing
Hammerhead ROI & Value For Money
5/5
Hammerhead has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Hammerhead's overall ROI score rated by its users and customers.
Hammerhead Customer Service
5/5
Hammerhead has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Hammerhead's overall Customer Service score rated by its users and customers.
About Hammerhead's Customer Service
Address
New York City, NY
Website
http://www.hammerhead.io
Consumer vs. Employees
Hammerhead scored a 100 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Hammerhead would recommend the brand to a friend. ENPS measures how likely Hammerhead employees would recommend working at Hammerhead to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
