23
NPS
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Hand and Stone Spa
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About Hand and Stone Spa's Brand
Brand at a Glance
64%
Customer Loyalty
3.7/5
Product Quality
3.6/5
Pricing
3.5/5
Customer Service
Hand and Stone Spa NPS
Hand and Stone Spa's Net Promoter Score (NPS) is a 23 with 59% Promoters, 5% Passives, and 36% Detractors. Net Promoter Score tracks whether Hand and Stone Spa's customers would recommend using the product based on a scale of -100 to 100.
Hand and Stone Spa Overall NPS
| 59% | Promoters |
|---|---|
| 5% | Passives |
| 36% | Detractors |
Hand and Stone Spa NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2022 20 | Jul 2022 | 20 |
Aug 2022 27 | Aug 2022 | 27 |
Nov 2022 23 | Nov 2022 | 23 |
May 2023 15 | May 2023 | 15 |
Jun 2023 20 | Jun 2023 | 20 |
Sep 2023 25 | Sep 2023 | 25 |
Nov 2023 29 | Nov 2023 | 29 |
Jan 2024 23 | Jan 2024 | 23 |
Jul 2024 27 | Jul 2024 | 27 |
Sep 2024 25 | Sep 2024 | 25 |
Apr 2025 27 | Apr 2025 | 27 |
Nov 2025 23 | Nov 2025 | 23 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Hand and Stone Spa NPS by Gender
Hand and Stone Spa's NPS was rated -13 by Female customers on Comparably.
Female
-13
Hand and Stone Spa's NPS was rated -13 by Female customers on Comparably.
37%
Promoters
13%
Passives
50%
Detractors
Male
N/A
Hand and Stone Spa's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Hand and Stone Spa NPS by Ethnicity
Hand and Stone Spa's NPS was rated -40 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -40 | Caucasian | -40 |
Hand and Stone Spa NPS by Usage
Hand and Stone Spa's NPS was rated 20 points by customers who have used Hand and Stone Spa's products/services for 1 to 2 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 20 | 1 to 2 Years | 20 |
Hand and Stone Spa Customer Reviews
Out of the 5 Hand and Stone Spa customer reviews 2 were positive and 3 were constructive. Hand and Stone Spa customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Hand and Stone Spa Customer Loyalty
64%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
64% of Hand and Stone Spa users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Hand and Stone Spa Customer Loyalty Score by Gender
Hand and Stone Spa's Customer Loyalty score was rated 66 by Female customers on Comparably.
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Female
66%
Yes
Male
N/A
Yes
Hand and Stone Spa Customer Loyalty Score by Ethnicity
Hand and Stone Spa's Customer Loyalty score was rated 64% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Hand and Stone Spa.
64
out of 100
Caucasian
Hand and Stone Spa Customer Loyalty Score by Usage
Hand and Stone Spa's Customer Loyalty score was rated 64% by customers who have used Hand and Stone Spa's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Hand and Stone Spa Product Quality
3.7/5
Hand and Stone Spa has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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Hand and Stone Spa Product Information
Hand and Stone Spa’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- https://handandstone.com/
- Company Size
- 51-200 Employees
Quick Insights into Hand and Stone Spa Product Quality
Hand and Stone Spa's Product Quality score was rated highest by customers who have used Hand and Stone Spa's products/services for 1 to 2 Years.
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Ranked Hand and Stone Spa Product Quality the Highest
Hand and Stone Spa Product Quality Score by Gender
Hand and Stone Spa's Product Quality score was rated 3.4 by Female customers on Comparably.
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Female
3.4/5
Male
N/A
Hand and Stone Spa Product Quality Score by Ethnicity
Hand and Stone Spa's Product Quality score was rated 2.7 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Hand and Stone Spa.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.7 | Caucasian | 2.7 |
Hand and Stone Spa Product Quality Score by Usage
Hand and Stone Spa's Product Quality score was rated 3.6 stars by customers who have used Hand and Stone Spa's products/services for 1 to 2 Years.
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Hand and Stone Spa Pricing
Hand and Stone Spa ROI & Value For Money
3.6/5
Hand and Stone Spa has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Quick Insights into Hand and Stone Spa ROI
Hand and Stone Spa's ROI score was rated highest by customers who have used Hand and Stone Spa's products/services for 1 to 2 Years.
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Ranked Hand and Stone Spa ROI the Highest
Hand and Stone Spa ROI Score by Gender
Hand and Stone Spa's ROI score was rated 3 by Female customers on Comparably.
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Female
3/5
Male
N/A
Hand and Stone Spa ROI Score by Ethnicity
Hand and Stone Spa's ROI score was rated 2.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Hand and Stone Spa.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.6 | Caucasian | 2.6 |
Hand and Stone Spa ROI Score by Usage
Hand and Stone Spa's ROI score was rated 3.4 stars by customers who have used Hand and Stone Spa's products/services for 1 to 2 Years.
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Hand and Stone Spa Customer Satisfaction (CSAT)
Hand and Stone Spa Customer Satisfaction (CSAT) Score
76 / 100
Hand and Stone Spa has an overall Customer Satisfaction score of 76 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
58%
Satisfied
18%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
18%
Very Dissatisfied
6%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Hand and Stone Spa Customer Satisfaction
Hand and Stone Spa's Customer Satisfaction score was rated highest by Female customers.
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Ranked Hand and Stone Spa Customer Satisfaction the Highest
Hand and Stone Spa Customer Satisfaction Score by Gender
Hand and Stone Spa's Customer Satisfaction score was rated 62 by Female customers on Comparably.
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62 / 100
FemaleVery Satisfied | 49% | |
|---|---|---|
Satisfied | 13% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 25% | |
Very Dissatisfied | 13% |
Hand and Stone Spa Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Hand and Stone Spa's Customer Satisfaction (CSAT) score was rated 40% according to Caucasian users and customers.
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40 / 100
Very Satisfied
20%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
40%
Very Dissatisfied
20%
Hand and Stone Spa Customer Service
3.5/5
Hand and Stone Spa has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Hand and Stone Spa's Customer Service
Website
https://handandstone.com/
Quick Insights into Hand and Stone Spa Customer Service
Hand and Stone Spa's Customer Service score was rated highest by customers who have used Hand and Stone Spa's products/services for 1 to 2 Years.
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Ranked Hand and Stone Spa Customer Service the Highest
Hand and Stone Spa Customer Service Score by Gender
Hand and Stone Spa's Customer Service score was rated 3 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Hand and Stone Spa.
Female
3/5
Male
N/A
Hand and Stone Spa Customer Service Score by Ethnicity
Hand and Stone Spa's Customer Service score was rated 2.4 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Hand and Stone Spa.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.4 | Caucasian | 2.4 |
Hand and Stone Spa Customer Service Score by Usage
Hand and Stone Spa's Customer Service score was rated 3.4 stars by customers who have used Hand and Stone Spa's products/services for 1 to 2 Years.
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Hand and Stone Spa as an Employer
Consumer vs. Employees
Hand and Stone Spa scored a 23 for Net Promoter Score and a -39 for Employee Net Promoter Score. NPS gauges how likely a customer of Hand and Stone Spa would recommend the brand to a friend. ENPS measures how likely Hand and Stone Spa employees would recommend working at Hand and Stone Spa to a friend.
Net Promoter Score
23
NPS Score
| 59% | Promoters |
|---|---|
| 5% | Passive |
| 36% | Detractors |
Employee Net Promoter Score
-39
eNPS Score
| 17% | Promoters |
|---|---|
| 27% | Passive |
| 56% | Detractors |
